Overview
If your current provider isn’t listed in our carrier-specific guides, this general porting guide will help you transfer your phone numbers to Quo. While each carrier has unique requirements, the core porting process follows similar steps. We’ve successfully helped thousands of customers port from various providers, and most transfers complete within 3-10 business days.Before you begin
Supported number types
- Local US phone numbers
- Canadian phone numbers
- Puerto Rico phone numbers
- North American toll-free numbers
Requirements
Before starting the porting process, ensure:- Your number is active for calls and/or texts with your current carrier
- All payments are up-to-date with your current provider
- You can wait 3-10 business days for the port to complete (with zero service interruptions)
- You have workspace owner or admin access in Quo
After initiating your port request, do not cancel your phone number with your current carrier. Depending on the carrier, your number will either be automatically canceled or you’ll need to contact them after the port completes.
Information needed from your carrier
To successfully port your number, you’ll need to gather:| Information | Where to find it | Important notes |
|---|---|---|
| Account number | Online dashboard, mobile app, or billing statement | Format varies by carrier (typically 9-20 digits) |
| Port-out/Transfer PIN | Account settings, security section, or contact support | May expire after 4-7 days depending on carrier |
| Billing/Service address | Account profile or billing statement | Must match exactly what’s on file |
| Account holder name | As shown on bills | Must match carrier records exactly |
| Recent bill | Download from account or screenshot | Must show carrier name, your name, and phone number |
Steps to port from any carrier
- Verify account status → Ensure your account is active and in good standing
- Generate transfer PIN → Look in your carrier’s account settings or contact their porting department
- Confirm billing address → Contact your carrier to verify the exact address on file
- Gather proof of service → Download recent bill or screenshot account dashboard showing:
- Current carrier name
- The telephone number you’re porting
- Your name
- Submit port request → Follow our step-by-step porting guide
Carrier-specific resources
We have detailed guides for popular carriers:- Aircall
- AT&T
- Comcast
- Dialpad
- GoDaddy
- Google Voice
- Google Voice (Paid)
- Grasshopper
- iPlum
- Line2
- NumberBarn
- RingCentral
- Sideline
- Skype
- T-Mobile
- Verizon
- Vonage
Important considerations
- Once your number is fully ported, calling and texting should work immediately in most cases
- SMS functionality may take up to 48 hours to fully stabilize if carriers are slow to update routing
- Do not cancel service with your current carrier until the port is complete
- Ensure all information matches your carrier’s records exactly - even small discrepancies can cause delays
FAQs
How long does porting typically take?
How long does porting typically take?
Most ports complete within 3-10 business days. Landline and VoIP numbers typically port faster (1-3 days), while wireless carriers may take longer (5-10 days).
What if I can't find my carrier's porting information?
What if I can't find my carrier's porting information?
Contact your carrier’s porting department directly. Most carriers have dedicated porting support teams who can provide the exact information needed.
Can I port a number from a prepaid account?
Can I port a number from a prepaid account?
Yes, but ensure your prepaid account is active with sufficient balance. Some prepaid carriers have specific porting requirements or restrictions.
What happens if my port is rejected?
What happens if my port is rejected?
We’ll notify you immediately with the rejection reason. Common issues include mismatched information, inactive accounts, or expired PINs. Once corrected, we can resubmit the request.
Can I port international numbers to Quo?
Can I port international numbers to Quo?
Currently, we only support porting US and Canadian numbers, plus North American toll-free numbers. International number support may be added in the future.
Will I lose service during the port?
Will I lose service during the port?
No, your current service remains active until the port completes. The switch happens automatically with minimal to no downtime.
Need help?
Our porting specialists are experienced with transfers from all major carriers and many smaller providers.- Business & Scale plan users: Live chat available Monday-Sunday, 8 AM - 5 PM PST
- All users: Submit a support request through the help center