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Microphone access denied

What it means: You didn’t give Quo permission to use your microphone. How to fix it:

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Microphone access blocked

What it means: Your browser is preventing Quo from using your microphone. This can happen if you clicked “Block” when asked or if your browser remembered a past denial. How to fix it:
  • Open your browser’s site settings and allow microphone access for OpenPhone.
  • Refresh the page after updating the setting.
  • If the issue continues, try another supported browser.

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Something interrupted your microphone

What it means: We tried to connect to your microphone, but the process was cut off by your browser or system. How to fix it:
  • Try again.
  • If it happens again:
    • Refresh the page or restart your browser.
    • Close other tabs or windows that might be interfering.
    • Restart your computer if the interruption keeps happening.

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A hardware or operating system error occurred while attempting to access your microphone

What it means: Quo has permission, but something else on your device is blocking access. Another app may already be using your mic, or your system settings may be preventing it. How to fix it:
  • Close apps like Zoom, Teams, Discord, or FaceTime that might be using your microphone.
  • On macOS:
    • Check System Settings → Privacy & Security → Microphone.
    • Go to System Settings → Sound → Input and make sure your preferred microphone is selected and showing input levels.
    • Apple’s guide to fixing microphone issues
  • On Windows:
    • Check Settings → Privacy & security → Microphone.
    • In Settings → System → Sound → Input, test your microphone to confirm it’s working.
    • If it’s not listed, open Device Manager → Audio inputs and outputs to make sure it’s enabled.
    • Microsoft’s guide to fixing microphone issues

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Microphone temporarily unavailable

What it means: Quo tried to use your microphone before the page or app was fully active. How to fix it:
  • Bring the Quo tab or app to the front and make sure it’s fully loaded.
  • Try again once the page is active.
  • If it keeps happening, close and reopen the app or refresh the page.

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We ran into a technical issue

What it means: Something went wrong on our end while trying to access your microphone. How to fix it:
  • Try again.
  • If it continues:
    • Refresh or restart your browser.
    • Clear your browser’s cache and cookies, then retry.
    • Reinstall or update the Quo desktop app if you’re using it outside a browser.
  • If nothing helps, contact support.

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We couldn’t find a working microphone

What it means: Quo didn’t detect a microphone it could use. How to fix it:
  • Make sure your microphone is plugged in or not muted.
  • Try reconnecting or switching to another microphone (USB, headset, or built-in mic).
  • On macOS: Check System Settings → Sound → Input to see if your microphone is listed.
  • On Windows: Check Settings → System → Sound → Input. If not listed, verify it in Device Manager.

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Microphone access is restricted

What it means: Your operating system is blocking Quo due to Screen Time limits, parental controls, or workplace policies. How to fix it:

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Microphone access blocked by browser security settings

What it means: Your browser blocked access due to a security rule. This isn’t a problem with your microphone. How to fix it:
  • Nothing to change on your side — please retry later or contact support.

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We couldn’t confirm your microphone access

What it means: Something went wrong while checking your microphone status. This can happen if your operating system didn’t report access correctly or your mic was just plugged in. How to fix it:
  • Make sure Quo has permission to use your microphone in both system and browser settings.
  • Restart your device and try again.
  • If the issue keeps happening, try a different microphone or browser.

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No microphone found

Quo couldn’t find a microphone on your device. This usually happens if no mic is connected, your mic isn’t recognized, or system settings are preventing access.
What to do
  1. Check your microphone connection
    • Make sure your microphone is plugged in, turned on, and not muted.
    • Try reconnecting it or using a different microphone (USB, headset, or built-in).
  2. Check your system settings
    1. macOS
      • Go to System Settings → Sound → Input.
      • Make sure your microphone appears, is selected, and shows input levels.
      • Apple guide: Use your Mac’s microphone
    2. Windows
      • Go to Settings → System → Sound → Input.
      • Make sure your microphone is listed and shows activity.
      • If it’s not listed, open Device Manager → Audio inputs and outputs to verify it’s enabled.
      • Microsoft guide: Set up a microphone
  3. Restart your device
    • Sometimes unplugging and reconnecting your microphone or restarting your computer fixes detection issues.
  4. Try a different browser (for web users)
    • If your microphone still isn’t detected, open Quo in a supported browser and try again.
✨ Tip: Restarting your computer often fixes microphone access issues on both Windows and macOS.