OpenPhone is now Quo
Today, we’re sharing some exciting news: OpenPhone has a new name — Quo. Same platform you know and love. New name that better reflects where we’re headed.Why the change?
We’re doubling down on the phone system and redefining what it can do. Quo represents our commitment to helping growing businesses scale what matters most: building deeper customer relationships.What stays the same
Everything you rely on — your phone numbers, your conversations, your team setup — stays exactly the same. We’re just getting a new name and a fresh look.What’s changing
The name reflects our bigger mission: helping you turn every customer interaction into an opportunity. Whether you’re answering a call, following up on a lead, or resolving an issue, Quo makes it easier to deliver experiences that go far beyond their expectations. This change is not about leaving the phone behind. It’s about bringing the phone, and all business communication, out of the stone age. Even though our name has changed, what matters to us hasn’t. We are still obsessed with building great products that help our customers grow their businesses.Nothing changes in your day-to-day experience. But everything changes in terms of what we’re building toward: a platform that helps growing businesses deliver standout customer experiences while staying focused on what matters most.Welcome to Quo.Call hold now available on Starter plan
Call hold is now available on all OpenPhone plans, including Starter. Previously only available on Business and Enterprise plans, this professional calling feature is now accessible to teams of all sizes.No more awkward silences or rushed calls. Put customers on hold professionally while you consult with team members, look up information, or handle other tasks. OpenPhone automatically plays hold music to keep callers engaged during the pause.Ready to try it?Learn more about call hold —>Transfer calls from Sona to your team
Control how Sona responds in different situations
Create multiple call flows, and switch back and forth easily
- Create multiple call flows for different scenarios (holidays, promotions, events)
- Switch between call flows instantly when plans change
Improved navigation for call flow building
- Switch inboxes without leaving the builder: Change inboxes directly from the call flow builder with built-in search. No more bouncing back to settings pages to make simple changes. Your numbers and shared numbers are now clearly organized so you can find what you need instantly.
- See call flow details at a glance: A sleek floating card shows you everything about your current call flow — emoji, name, status, and when it was last edited. This is also your new home for switching between call flows without losing your place.
Build cleaner call flows with the Go-to Step feature
We’re releasing an improvement to the Call Flow Builder that lets you connect one part of the menu to another step anywhere in the menu — eliminating duplicate steps and streamlining your call flow setup.
- Repeat shared steps across business hours — e.g., use the same phone menu or voicemail, including Sona, after hours without rebuilding it.
- Create a multi-level phone menu experience — e.g., option 3 in a phone menu can go to the same submenu used in option 2.
- Clean up messy call flows — point multiple fallback paths to a central voicemail or ring group.
Build smart call routing with multi-level phone menus
No one likes sitting through a list of 10 menu options when they call someone. Multi-level phone menus let you create layered, interactive menus that help callers get to the right destination, fast.
- Nested menus (e.g., “Press 1 for Sales → Press 2 for East Coast Team”)
- Department or team selection
- Language preferences
- Location-based routing
- Business hours or availability-based flows
Automatically protect your business calls from spam labels
Now when you set up your new OpenPhone account and complete the US Carrier Registration form, we’ll automatically register your phone numbers with industry partners. This helps ensure that when you call your customers, your calls won’t be incorrectly flagged as ‘spam’ or ‘scam likely’ by major US carriers.- For new US customers (July 16, 2025 and later): Voice protection is automatic once you complete US Carrier Registration.
- For existing customers: Continue using the Free Caller Registry in your Trust Center settings.
- For Canadian customers: We recommend registering with Hiya for spam protection.
Try Sona free for 7 days
Stay compliant with automatic call recording notifications
- Automatically play a disclosure message when call recording begins.
- Play an audio prompt that both parties hear, reminding you to disclose that your call is being recorded.
- Toggle this feature on or off — If you toggle it off, you will see a disclaimer that you may be at risk for compliance.
- Use separate settings for inbound and outbound calls so you can customize what works best for you.
- Choose to automatically play a prompt when call recording is manually turned on or off during a call.
Get Sona up and running faster
- Website import – Add a URL and Sona will pull in content from your site to populate its knowledge base.
-
Document upload – Upload PDFs, plain text, CSVs, and more to help Sona respond with accurate, informed answers.
- Supported file types: JSON, PDF, CSV, Markdown, plain text
- Upload limit: 10MB per file
Salesforce integration just got a major upgrade
- Calls automatically forwarded to a teammate
- Calls routed through your phone menu
- Calls abandoned while navigating the phone menu
Sona just got a little smoother to talk to
We’ve rolled out a set of improvements to make conversations with Sona feel even more natural and clear:- Smarter pronunciation: Sona now handles common formats—like phone numbers and dollar amounts—more gracefully, improving clarity and reducing mispronunciations.
- Improved name confirmation: When spelling out names, Sona will now recite one letter at a time to avoid slurred or rushed speech.
- More natural message-taking: We’ve refined the conversation flow when Sona takes a message, making it feel more fluid and human-like.
Calls shorter than 15 seconds no longer count toward your Sona usage
Sona now excludes calls under 15 seconds from billing — like spam calls or hang-ups where the caller doesn’t engage. It’s a fairer approach that ensures you’re only charged for meaningful conversations.Whether someone calls and instantly hangs up, or you get a spam call with no response, you don’t have to worry about noise driving up your bill.Explore Sona →🛠️ Small fixes that make a big difference
- Fixed an issue on iOS 18 where sharing a photo from the Photos app didn’t attach the image in OpenPhone as expected.
- Fixed a bug on Android where calls answered by Sona were incorrectly marked as unresponded.
- Fixed an Android issue where call transcripts showed a blank name if a contact had no name — phone numbers now display properly.
🚀 HubSpot 2.0 is here!
- First & last name
- Emails
- Phone numbers
- Job title
- Company
-
Direct link to the contact/company in HubSpot
Meet Sona — your 24/7 AI call agent
New Integration: OpenPhone + Jobber
- Automatically generate call summaries and transcripts in OpenPhone
- Sync call details directly into Jobber — no copy-pasting needed
- Create new Jobber client contacts from inbound OpenPhone calls
Let AI automatically tag and organize your calls
Experience a faster, smoother, more reliable OpenPhone
We’ve made key improvements to speed, efficiency, and resilience, ensuring a better experience for everyone. Conversations now load twice as fast, system performance is more efficient than ever, and we’re building even better support for large-scale operations. Here’s what’s new:- Faster load times: Loading activities and conversations is now twice as fast.
- Reduced CPU usage: Peak-hour CPU usage has been cut in half, dropping from 70% to ~40%, increasing system efficiency.
- Improved resilience: The system is now more robust against traffic spikes and minor outages, ensuring smoother operations when users reconnect to the platform.
- Enhanced support for large conversation volume: Improvements for customers with thousands of conversations are in progress and will be rolled out soon.
OpenPhone is now integrated with Make
OpenPhone for iOS version 3.9.5
What’s new in our latest release for iOS:- AI support assistant: We’ve added an AI-powered assistant to help you troubleshoot issues quickly and efficiently.
- Contact synchronization: Resolved an issue where some local contacts weren’t appearing in your dashboard.
- Time zone selection: Fixed a problem with selecting time zones when scheduling messages.
- iPad multi-selection issue: Addressed an issue preventing the selection of multiple conversations or contacts on iPads.
- Calls view stability: Improved UI stability for the calls view. We’ve also taken your feedback into account and are actively working on making the design more user-friendly.
- General stability and security updates: Includes important updates to ensure a more stable and secure app experience.
Gain context on incoming calls with phone menu insights
OpenPhone for Android version 4.2.56
What’s new in our latest release for Android:- AI support assistant: We’ve added an AI-powered assistant to help you troubleshoot issues quickly and efficiently.
- Performance optimizations: Receive and make calls more reliably.
- Bug fixes and improvements: We’ve squashed a bunch of minor bugs and made subtle tweaks throughout the app to keep everything running smoothly.
Recent updates and bug fixes
OpenPhone for iOS version 3.9.4
What’s new in our latest release for iOS:- Notification sound restored: We’ve corrected an issue causing notifications to arrive silently. Notifications will now sound as expected.
- URL copying issue resolved: Copying URLs in the app no longer pastes a text file.
- Share functionality restored: We have fixed the “share” option to ensure smooth content sharing directly from the app.
- Additional bug fixes and UI adjustments: This release includes several other minor fixes and interface improvements.
Embedded images in outbound group messages
Invite new users to multiple inboxes at once
OpenPhone for iOS version 3.9.3
What’s new in our latest release for iOS:- Performance optimizations: We’ve fine-tuned the app to run faster and more efficiently, delivering a smoother experience.
- UI polish & glitch fixes: We’ve addressed minor glitches and added extra polish to the user interface for a more refined look and feel.
All your calls in one view
- Easily review call recordings, summaries, and transcripts to gain insight into team performance and identify coaching opportunities.
- Quickly zero in on important calls by applying filters to streamline follow-ups and prioritize the conversations that matter most.
Create smarter call flows (beta)
- The intuitive visual layout makes it simple to make changes, giving you confidence that everything functions as expected.
- Customize after-hours call handling by setting custom ring orders and phone menus to manage critical calls and provide more options for customers outside of business hours.
- Route calls based on customizable contact properties, ensuring they reach the right team or individual.
Build custom workflows with the API
- Trigger messages based on custom criteria to send scheduling reminders, shift confirmations, project updates, and more.
- Easily create, update, delete, and edit contacts, by automatically syncing with your CRM.
- Automatically sync messages, call logs, transcripts, and summaries with your CRM and across your tools.
- Seamlessly integrate texts, calls, and contacts into your broader tech stack to create custom workflows.
OpenPhone for iOS version 3.9.2
What’s new in our latest release for iOS:- New app icon: We’ve refreshed our app icon to align with the latest features and design standards of iOS 18.
- Bug fixes & improvements: We’ve squashed a bunch of minor bugs and made subtle tweaks throughout the app to keep everything running smoothly.
New monthly analytics email
AI contact suggestions on Android
AI call summaries and transcripts added to webhooks
Faster, more accurate voicemail transcriptions
AI contact suggestions on iOS
Jump back to where you were with ‘Recently viewed’
Share feedback on call quality
Add a Caller ID name to your number
Become an OpenPhone Partner
AI contact suggestions
🕵️♂️ Demystifying missed calls
Play an audio greeting and end the call
Call forwarding during business hours
Call forwarding after business hours
Automatically mark conversations as done in Zapier
Our Zapier integration lets you automate key workflows like sending welcome texts after a contact has filled out a form on your website.Now you can configure Zaps to automatically mark a conversation asDone after a text is triggered to keep your inbox organized and clutter-free.Get started with the Zapier integration Trial our Business plan for free
If you’re on our Starter plan, we’re giving you the chance to try our Business plan free for 7 days. This trial is designed to give you a taste of the advanced features and capabilities that can enhance your business communication and operational efficiency. This includes AI call summaries and transcripts, auto call recording, ring order, phone menus, group calling, and more! At the end of your trial you’ll automatically downgrade back to Starter. It’s a sneak peek into a world of possibilities, with no strings attached.To start your 7-day trial of Business, go to your workspace menu and select “Settings” and “Plan and billing”. You must be a workspace owner or administrator to start the trial.Get started.Data export is now on-demand
Android 4.2.30
- Increased call stability: Calls are more stable than ever. Enjoy clearer, more reliable calls, whether talking to someone across the street or the globe.
- Android Auto support: Stay connected safely while on the move with support for Android Auto. Answer incoming calls, and read and reply to messages directly from your car’s display.
- Enhanced contact management: Easily manage your contacts on Android with the ability to add, edit, and remove tags directly within the app.
- Better offline support for contacts: View and manage your contacts without an internet connection.
- Miscellaneous refactors, fixes, and optimizations: We’ve also made under-the-hood improvements to enhance the app’s performance and reliability. This includes code refactors, bug fixes, and various optimizations to ensure a smoother, faster, and more efficient user experience.
Weekly release recap
🖥️ Web app (v3.80.9)
- Viewers improvement: We will now display your own avatar when viewing a conversation so that you know your presence and viewing history is being broadcasted to other team members.
- Desktop app size: We’re shipping an improvement this week that remembers the size of your desktop app window even after you quit and restarted.
- Logged out link experience: Now when you open a link to OpenPhone and you aren’t logged in, you will be redirected to the original link destination after you log in.
🤖 Android app (v4.2.28)
- Bug fix: Fixed a bug that was preventing users from logging out of their workspace
🍎 iOS app (v3.6.3)
- Streamlined conversations menu: We’ve tidied up the ‘more’ menu in your chats for easier navigation.
- Enhanced contact filtering: No more waiting around—filtering companies in your contacts is now snappier than ever!
- Improved AI messaging: AI-powered message suggestions are now at your fingertips when starting new chats.
- Direct chat access: Jump straight into a conversation from notifications in the activity thread with a new shortcut.
- Performance tweaks: We’ve polished the inner workings of the app to keep things running smoothly.
Weekly release recap
🖥️ Web app
- Send and mark as done: Now you can quickly send a message and mark it as done by hitting Command+Enter. The message will be sent and the conversation will automatically move to the done folder so you can quickly move on to the next conversation.
- Call recording processing: We now display a processing label immediately after you finish a call. This gives you the confidence that your call was successfully recorded and that the recording will show up momentarily.
🍎 Android app
- Allow undoing actions like (mark as done/delete, etc) to conversations
- Allow users to reselect an OpenPhone ringtone if it was changed in the device settings.
- Improved Contact list screen UI
Collaborate seamlessly with inbox viewers
Teamwork just got a major upgrade. Effortlessly track who’s in the loop by seeing a list of team members currently or previously viewing a conversation. Collaboration has never been this smooth.
Auto-replies, crystal clear in your inbox
We updated the design of auto-replies to distinguish them from your team’s messages, providing instant context to your past interactions. No more guessing – just clarity.Learn how to set up auto-replies in our Help Center.
OpenPhone on Android: More power in your pocket
Run, don’t walk to get the latest version of OpenPhone for Android (4.2.25). Now there’s even more functionality from our web and desktop apps available on your mobile device.📅 Schedule messages so you can plan ahead⏰ Easily set your working hours within settings📥 Filter your inbox with a single click🎨 Optimized app look for a sleek experience🐞 Bug fixes and smooth optimizations.Get the Android app here! It’s productivity in the palm of your hand.
Custom auto-replies for missed calls – no voicemail needed
Now you can personalize auto-replies for missed calls without voicemails. It’s your chance to make every interaction count, even when your contacts don’t leave a message.Learn how to set up auto-replies in our Help Center.
December 1, 2023
Weekly release recap
Updates
- Updated the call actions copy from “End call” to “End call for all” for clarity in group call scenarios
- Added a fade-out animation when navigating directly to an activity after clicking a notification
- Tidied up some spacing with activity bubbles
- Updated font colors to improve readability
- Improved popover menus to prevent unintended interactions when active
Bug fixes
- Resolved an issue where invited users were not visible in the member list on the settings page until a refresh was made
- Fixed an app crash issue for users with “billing” roles when inviting or accessing member settings
- Addressed an issue preventing subscription reactivation from the Plans page
- Added a feature to prevent interaction with background elements while a Popover is open, enhancing focus on active tasks
- Fixed an audio playback speed controls issue, ensuring a smoother user experience
- Addressed an issue with Safari’s email auto-suggestion dialog in the modal for adding users to a phone number
- Fixed a lack of action when clicking links in conversations that lead to other messages
- Resolved an occasional error preventing access to copy call summaries and call transcripts
- Fixed an issue causing incorrect colors in contact avatars during ongoing call dialogs
- Addressed a display issue on Safari where an arrow was incorrectly shown when viewing the next payment summary
Heads up! The blocklist is now located in workspace settings
We moved the blocklist to workspace settings to better reflect how the blocklist works (adding a number to your blocklist will block the number for the entire workspace).That’s not all. We also updated the blocklist to show which teammate blocked the number and allow you to unblock numbers directly from the blocklist.
Control playback speed for call recordings
Now you can control the playback speed of call recordings and voicemails. Speed it up when you want to save time or slow it down when you want to make sure you don’t miss a word. Learn how to record your calls in our Help Center.
AI call summaries and suggested responses are now on mobile
OpenPhone on iOS and Android now offers all of our AI-powered features. Save time using AI-powered message responses, which automatically suggest 2-3 relevant replies to a message based on the context of the conversation. You can also have OpenPhone AI generate a response based on a prompt.For those on Premium, you can also access AI call summaries on mobile, which automatically generates notes from a call and even outlines next steps.Get OpenPhone for iOS and Android.
View your analytics in seconds
We’ve made significant updates to our analytics feature infrastructure. These changes were implemented to ensure that the data you receive is now even more accurate, reliable, and faster than ever before. With the recent improvements, you can expect to see analytics showing up within just 30 - 60 seconds!
Put calls on hold to avoid calling back
Now when you need to look up information or consult a colleague, you can place callers on hold which will mute your microphone and play music for the contact offering them a professional experience while they wait. Call hold is available on our Premium plan.
Share context before transferring a call
We updated the call transfer feature so you have more options for how you handoff a call, including:- Warm transfer, which lets you place the caller on hold and connect with the receiving teammate to pass on relevant information before initiating the transfer.
- Transfer with a note, which lets you write a short note about the call that the receiving teammate will see when you transfer the call.
Ensure your team never misses important calls with ring order
We’re excited to introduce ring order, a major update to OpenPhone’s call routing functionality. With ring order, you now have three configuration options to control how team members are notified of incoming calls:- All at Once - Get everyone in sync with simultaneous incoming call notifications for all team members
- Random - Divide and conquer by cycling incoming call notifications through random batches of members, with custom batch sizes tailored to your needs
- Custom - Craft your perfect call routing strategy by cycling incoming call notifications through your defined groups of members
Save time and reply faster using AI-suggested message responses
OpenPhone uses AI to automatically suggest 2-3 relevant replies to a message based on the context of the conversation. You can also prompt OpenPhone AI to generate a message that you can then edit or send. Available on all plans.Learn more in our Help Center.
AI call summaries take care of note-taking and tracking action items
When you finish a call, OpenPhone will now automatically generate a summary of the conversation and even outline the next steps. It’s great for keeping notes or for your team to get context on a previous customer interaction without reading the entire transcript or listening to the recording. Available on Premium plans.Learn more in our Help Center.
View a complete transcript of a call, broken down by speakers
Now you and your team can refer back to the exact words spoken during the call to find specific information, minimizing the risk of miscommunication or misunderstanding. Available on Premium plans.Learn more in our Help Center.
View HubSpot and Salesforce contacts on the iOS and Android apps
Now, when you receive a call on iOS or Android, OpenPhone will look up the phone number in your Salesforce and HubSpot contacts. If the caller’s number matches any of your contacts, their name and information will be displayed. No more guessing or trying to remember who that number belongs to!
Talk to multiple people at the same time with group calling
One of our most requested features has arrived: group calling. This feature allows you to add three or more people to a call. Available on our Premium plan.
OpenPhone Update - 5th Birthday Edition - May ‘23
OpenPhone turns five this week — can you believe it? And to celebrate, you’re the one receiving the gifts! We’ve got a ton of delightful improvements for you. Thanks for celebrating our fifth birthday with us. Here’s to many more! 🥳Check out the latest updates below:📲 Filter inboxes by unrespondedWant to see only the messages you haven’t responded to? We’ve improved our inbox filtering so you can display only those unresponded conversations. Available now on web and desktop. Coming soon to iOS and Android.Have any other suggestions to improve inbox filtering? Please let us know.
- Receiving multiple calls at once? The modals for multiple incoming calls now stagger, so you can easily select which call to answer. Next level of productivity unlocked!
- Want to control where the call modal shows for calls? As of today, the active call modal’s position persists between calls, appearing right where you left it.
- No one likes rejection. Rather than rejecting a call outright, you can silence incoming calls by clicking the “x” button in the upper right corner of the call modal.
- Both web and desktop have the option to resize the side navigation, conversations, and contacts panels, allowing you to focus on what matters most!
- Calling your teammates internally? Phone numbers are now split between private and shared so you can confidently call the right number.
- We’ve also improved the way internal conversations with your shared numbers get labeled in your inbox. Instead of seeing the number’s owner, you’ll see the name of the shared numbers.
New fixes and updates (OpenPhone for iPhone)
We’ve got some exciting news for you in our new update to the OpenPhone app for iPhone. Here’s the latest and greatest:- Added the option to now give your group conversations a name so you can more easily reference them later.
- Made improvements to make sharing contacts and setting your app preferences a breeze.
- Fixed a couple of pesky bugs that were causing issues with Siri commands.
Try out the latest version yourself by visiting the App Store. As always, stay tuned for even more updates.
New fixes and updates (OpenPhone for Android)
We’ve released a new version of OpenPhone which adds some functionality and fixes a few issues. Here’s what’s new in version 4.2.0.- Enhancements to general notifications, internal threads, and contact notes so that you get notifications promptly and at the right times.
- Fixes to ensure OpenPhone consumes fewer amounts of data and more reliably syncs to your other devices.
- Improved Android 13 support.
- Bug fixes to the contacts screen, inbound calls, and settings.
Update OpenPhone now via the Google Play Store to take advantage of these updates. Stay tuned as even more is coming soon!
New fixes and updates (OpenPhone for web)
We’re back with even more improvements to OpenPhone. Here’s what’s new for version 3.36.0 of the web app:- Introduced a dedicated help button in the left navigation bar where you can quickly access Help center, Troubleshooting, What’s new?, and Status
- Enhancement to web app performance for faster loading speeds
- Improved accessibility of contact properties
- Fixed an issue where threads wouldn’t auto-scroll into view when clicked
- Fixed an analytics bug where voicemails were double counting as two missed calls
- Fixed a bug that prevented creating a new snippet using the keyboard
Refresh the browser app to check out these updates. Even more updates are on the way — so stay tuned!
March 1, 2023
New fixes and updates (OpenPhone for iPhone)
We’ve released a new version of OpenPhone for iPhone that fixes a few issues and gives you even more functionality. Here’s what’s new:- Along with some improvements and bug fixes, CarPlay support is now available.
- Added a new quick actions menu for the app’s launch icon.
- Added Siri commands including options to ask Siri to start a call in OpenPhone, send a message, read your last message, and read your last call log.
Check out the latest changes by updating via the App Store. Much more to come soon so stay tuned!
New fixes and updates (OpenPhone for web)
We’ve released a new version of OpenPhone for web. Here’s what’s new for version 3.42.3:- Improved clarity on how much a customer will be charged when purchasing a phone number on an annual plan
- Fixed an issue with webhooks secret key not being copied correctly
- Fixed an issue preventing Window users from using Google SSO to sign in
- Improved accessibility by enabling keyboard navigation of the contact panel
- Other fixes and improvements (14 in total)
Refresh the browser app to enjoy these updates. And stay tuned for more updates in 2023!
New fixes and updates (OpenPhone for iPhone)
Packed with over 80 fixes, updates, and all-new features, this is our biggest release on iPhone yet! Here’s what’s changed in version 3.3.0.What’s new:
-
Schedule text messages to be delivered at any point in the future 📆.
- Send, edit, or delete anything in OpenPhone without an active internet connection. We’ll sync things up when you’re back online.
- Notify everyone sharing a number using @group mentions in threads and contact notes.
- Select multiple photos and videos from the attachment screen.
-
Added settings to change OpenPhone’s color theme, default reactions, and emoji skintone.
- Listen up! New default sounds and ringtones are making their debut 🎶.
- OpenPhone will now autodetect phone numbers in your clipboard (toggle that in settings).
-
Scan and send documents right from within a conversation.
Improvements:
- Drafts will now be automatically saved for new conversations as well as existing ones.
- OpenPhone will send you a notification if a text message fails to send.
- We’ve made it possible to delete your account within the app.
- Plus countless bug fixes and stability, performance, and UX improvements!
This update is rolling out starting today, but might take a few days to reach your device. As always, more to come soon!
Native support for Apple silicon is here
We’ve released a new version of OpenPhone for Mac. Here’s what’s changed in version 3.7.1.- OpenPhone for Mac now runs natively on Apple silicon.
- Users with Mac devices running Apple’s M1 and M2 processors should experience a significant and perceivable speed improvement throughout the entire experience.
- Upgrade when prompted in-app or download the update manually from https://www.openphone.com/downloads.
As always, more to come soon!
New fixes and updates (OpenPhone for web and desktop)
We’ve released a new version of OpenPhone which adds some functionality and fixes a few issues. Here’s what’s changed in version 3.36.-
Business hours, phone menu, and round robin settings have been moved into the new call flow section of your phone number settings.
- Made a few performance improvements across our web app.
- Improved keyboard shortcuts for bulk conversation management.
- Added accessibility improvements to snippet creation.
- Other fixes and improvements (51 in total!)
Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!
OpenPhone Update - September ‘22
Today’s big release is aimed at one team in particular: Sales.Yup — it’s the one you’ve been waiting for. Salesforce is finally here!👔 Integrate directly with Salesforce (Premium)
With just a few clicks, OpenPhone and Salesforce can now work together to help you nurture leads, close deals, and keep your whole team in the loop.Watch our announcement video to see it in action >Caller ID for contacts and leadsOpportunities come and go, so it’s never been practical to add everyone to your address book. With this integration, you’ll automatically know which of your contacts or leads is reaching out.
➕ Import more fields from HubSpot (Premium)
Know even more about your HubSpot contacts. Today, we’re expanding our list of imported properties to include mobile phone, company, associated company name, job title, and contact owner.
🏎️ Manage your conversations in bulk
Moving tons of old conversations to the “done” tab one-by-one can be a pain. Today, we’re making it easier to keep OpenPhone neat and tidy with the release of bulk actions.
Delighters ✨
No update is complete without a few extras to make you happier.- We’re at SaaStr! Stop by booth 239 to meet our team and grab some swag.
- Android devices are now aware of OpenPhone calls. Your call can now appear on, and be controlled by, more wearables and Bluetooth devices!
- We’ve partnered with Ramp, the corporate card and finance automation platform designed to save businesses time and money. Get an exclusive $500 sign-up bonus by signing up through https://ramp.com/partners/openphone.
- Our Head of Sales wrote an article for our blog that’s getting a lot of love on social: How to build a scalable, repeatable, and efficient sales engine at a Series A startup.
Want to try all this out? Look out for a message in OpenPhone asking you to refresh for the latest updates.Don’t have OpenPhone yet? Sign up for a free trial ⤴️
New fixes and updates (OpenPhone for web and desktop)
We’ve released a new version of OpenPhone which adds some functionality and fixes a few issues. Here’s what’s changed in version 3.33.- Added input validation when creating new snippets to ensure they’re given a title.
- Made accessibility improvements to popover dialogues.
- Fixed a bug where contacts would be hidden due to Groups accidentally being deleted.
- Other fixes and improvements (43 in total).
Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!
New fixes and updates (OpenPhone for web and desktop)
We’ve released a new version of OpenPhone which adds some functionality and fixes a few issues. Here’s what’s changed in version 3.31.-
You can now manage conversations in bulk! Select, move, mark unread, and more using keyboard shortcuts you’re already familiar with.
- Fixed an issue where you couldn’t reveal the signing secret for webhooks.
- Added some form validation to billing to prevent non-existant zip codes from being added.
- Other fixes and improvements (12 in total!)
Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!
New fixes and updates (OpenPhone for Android)
We’ve released a new version of OpenPhone which adds some functionality and fixes a few issues. Here’s what’s changed in version 4.0.21.- Android devices are now aware of OpenPhone calls. That means that your calls will now appear on, and be controlled by, more wearables and Bluetooth devices!
- Fixed an issue where conversations were not updating correctly for some users.
- Improved reliability when using Bluetooth devices for calls.
Update OpenPhone now via the Google Play Store to take advantage of these updates. As always, more to come soon!
New fixes and updates (OpenPhone for web and desktop)
We’ve released a new version of OpenPhone which adds some functionality and fixes a few issues. Here’s what’s changed in version 3.30.-
Added a one-time prompt to let users know about scheduled messages.
- Side menu accessibility has been improved. You can now navigate it using only your keyboard!
- Our Choose a Plan page in onboarding was updated with improved designs and responsiveness.
- Importing large volumes of Google contacts would sometimes fail, so we completely refactored the process to make it more reliable.
- Fixed an issue where the credit card modal was not sizing correctly when updating billing information.
- Fixed an issue where phone number settings were not displaying correctly on new login.
- Fixed a layout issue where Add a User button in phone number settings was too close to text.
- Other bug fixes and improvements (27 in total!)
Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!
New fixes and updates (OpenPhone for Web and Desktop)
We’ve released a new version of OpenPhone which adds some functionality and fixes a few issues. Here’s what’s changed in version 3.29.- Added a hover delay to our new quick actions to prevent accidental clicks.
-
Made it easy to know which phone number inbox you’re trying to delete by asking you to type out its name before proceeding.
- You can now specify cents when purchasing calling credit. We’ll also show a confirmation screen when making large credit purchases.
- Added new validation to the billing information form during onboarding to prevent registration errors.
- Updated the tooltip when posting a contact note from “send message” to “write a note” to improve clarity.
- Updated our HubSpot integration copy to make it easier to understand.
- Fixed an issue where contacts would not save when being created.
- Other fixes and improvements.
Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!
New fixes and updates (OpenPhone for Web and Desktop)
We’ve released a new version of OpenPhone which adds some functionality and fixes a few issues. Here’s what’s changed in version 3.27:-
Hover or right-click a conversation to access quick actions like call, mark as done, mark as unread, and more!
- Window users can now manage OpenPhone notifications through Windows’ notification system.
- Added a max height to the message compose box to prevent the UI from breaking when typing longer messages.
- Fixed a bug where you couldn’t search by city when looking for a new phone number.
- Fixed a bug where you couldn’t tap the enter key to initiate a call from the calling modal.
- Other small fixes and improvements (18 in total!)
Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!
New fixes and updates (OpenPhone for Web and Desktop)
We’ve released a new version of OpenPhone which adds some functionality and fixes a few issues. Here’s what’s changed in version 3.26:- You no longer need to manually select the first option in the message scheduling window. We’ll focus on it by default, so you can just hit enter.
- Fixed a bug where the emoji selector would scroll rapidly when opened.
- Fixed a bug where the HubSpot “custom activity type” toggle would not stick when toggled on.
- Fixed a bug where your contact list would scroll back to the top after making a selection.
- Other fixes and improvements (16 in total!)
Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!
Scheduled messages arrive on Desktop and Web
Depending on your business, texting can be a much more efficient way to chat with customers compared to phone calls. But because they’re so easy and low-commitment, text conversations can go on all. day. long.That’s why today, we’re releasing Scheduled Messages.📆 How to schedule a message in OpenPhone
After composing your text message, click the new clock icon to launch the scheduling window. You’ll find it next to the send arrow.
🪝 Integrate directly with anything using Webhooks
While we build more integrations, we thought we’d give you the option to build your own.If you’re a developer (or a bit tech-savvy), webhooks can help you send realtime triggers from OpenPhone to any other service that’s built to receive them. That receiving service can then be customized to take any action based on whatever OpenPhone sends over.Give our webhooks documentation a read and start building.🤑 Get paid to refer new customers to OpenPhone
Our new affiliate program lets you earn commission on every referral you make. If you’re a content creator, IT consultant, or just a fan of OpenPhone looking to spread the word, you can apply to receive a unique referral link.Learn more and apply to start earning.✨ Delighters
- Share all newly-added contacts workspace-wide with the “default contact sharing” option under Settings > Contacts.
- Change caller ID names for US phone numbers right within OpenPhone. Keep tabs on pending changes, receive timely updates, and even set a default caller ID name for your entire workspace.
- Our HubSpot integration just received some major improvements. You can read about those here.
- We’ve made a ton of updates lately across OpenPhone for Android and Web. You can see them all here.
Want to try all this out? Refresh your browser and update your apps.Don’t have OpenPhone yet? Sign up for a free trial ⤴️
New fixes and updates (OpenPhone for Web and Desktop)
We’ve released a new version of OpenPhone which adds some functionality and fixes a few issues. Here’s what’s changed in version 3.25.0:- Contact panel no longer automatically opens on smaller screen sizes
- Improved clarity around phone menu options
-
Improved visibility of other team members typing in a conversation
- UX improvements to forgot password flows
- Fixed an issue on desktop where incoming calls would not be silent if you are on a call
- Various other fixes and improvements
Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!
Fixes for our HubSpot integration
The team’s been hard at work on improving OpenPhone’s HubSpot integration. Today, we’re sharing two significant improvements:- Fixed an issue where the integration would fail due to a large volume of HubSpot contacts.
- Fixed an issue where newly created contacts would not be imported after disabling and re-enabling the HubSpot integration. This was leading to contact syncing and activity logging issues.
If you’re experiencing either of these issues, we recommend disconnecting and reconnecting your HubSpot integration from within OpenPhone. As always, more to come soon!
New fixes and updates (OpenPhone for Web and Desktop)
We’ve released a new version of OpenPhone which adds some functionality and fixes a few issues. Here’s what’s changed in version 3.24.0:-
Accidentally block a phone number or mark a conversation as done? Click the new Undo button or use keyboard shortcut
CMD + Zto undo your action.
Relaunch OpenPhone now to take advantage of these updates. As always, more to come soon!
New fixes and updates (OpenPhone for Android)
We’ve released a new version of OpenPhone for Android which adds some functionality and fixes a few issues. Here’s what’s changed in version 4.0.15:- Share received files and images to other applications.
- Added the option to login with a password instead of a magic code.
-
Muted phone numbers are now clearly indicated in the side menu.
- Created an empty state for home, team, and search screens.
- Set OpenPhone as your default outgoing phone app when tapping phone numbers in other applications.
-
Added your unread message count to the “skip to bottom” button.
- Fixed an issue where the screen sometimes needed to be unlocked when receiving an incoming call.
- Fixed an issue where the keypad sometimes overlapped with call information and controls.
- Fixed an issue where property tags were not syncing on contacts.
- Other fixes and improvements (26 in total!)
Update via the Google Play store to see all the changes. We’ll have more to share soon, so stay tuned!
New contact sharing settings and improvements (OpenPhone for Web)
In the past, whenever someone on your team would create a new contact, OpenPhone would default to keeping that contact private. But we’ve heard from workspace owners that they’d like the opposite: to make new contacts shared by default.So today, we’re giving you that option:
-
Workspace owners and admins can now set sharing defaults for new contacts added to their workspace. New contacts can be shared with the entire workspace, select phone numbers, or even specific individuals.
-
Defaults will apply to contacts created in OpenPhone or synced from Google or CSV imports. Contacts synced from your phone’s address book will remain private by default (though you can always share those manually using the “bulk share” option in the contacts section).
- We’ve also made usability improvements to both individual and bulk contact sharing.
Refresh your browser window now to take advantage of these updates. As always, more to come soon!
New fixes and updates (OpenPhone for Web)
OpenPhone for Web v3.23.0 fixes a few minor issues and adds fresh new functionality. Here’s what to expect when in this latest release:
- Easily skip to the most recent message in a conversation with our new “return to latest” arrow.
- Create, manage, and update your password from your account settings (Settings > Profile).
- Webhooks are now sorted in reverse chronological order.
- Fixed a bug where the incoming call notification on desktop would not automatically be dismissed when you answer a call from a mobile device.
- Fixed a bug where new messages were not auto-scrolling into focus.
- Lots of other fixes and improvements.
Refresh your browser window now to take advantage of these updates. As always, more to come soon!
New fixes and updates (OpenPhone for Android)
We’ve released a new version of OpenPhone for Android which adds some functionality and fixes a few issues. Here’s what’s changed:
- Started displaying country codes (e.g. +44) for all non-US and Canadian phone numbers.
- Added support for downloading attachments.
- Started displaying sender name and number in group messages.
- Fixed a bug where the app would return to the home screen if your phone was rotated.
- Fixed a bug where your proximity sensor would stay active while on a call if OpenPhone was running in the background.
- Fixed a bug where OpenPhone would stay in the foreground after rejecting a call.
- Fixed a bug where date properties could not be saved on contact cards.
- Other small fixes and improvements.
Update via the Google Play store to see all the changes. We’ll have more to share soon, so stay tuned!
Improvements to our HubSpot integration
We’ve made a small (but significant!) improvement to our HubSpot integration:
- Call and text activity would previously fail to log if OpenPhone was unable to match a custom activity type to your HubSpot instance. Now, rather than fail, OpenPhone will log all your call and text activities without a custom activity type until the two fields match exactly.
New fixes and updates (OpenPhone for Web and Android)
Gather ‘round, everyone! We’ve released shiny new versions of our web and Android apps. Here’s what’s changed:
💻 OpenPhone for Web (3.22)
- Fixed a bug where a newly signed-up user would not see phone numbers when visiting Settings > Phone Numbers.
- Fixed a bug where, in some cases, sending a message to a new contact would create duplicate conversations.
- Fixed a bug where users could not see the list of managed numbers under workspace settings.
- Fixed an issue where the OpenPhone web app was crashing due to “Minified React error #311”
- Plus, other under the hood fixes and improvements.
🤖 OpenPhone for Android (4.0.11)
- Added a date separator to the beginning of a conversation so you know when the first message was received.
- Fixed a bug where files could not be downloaded unless you tapped outside of the file icon.
- Fixed a bug where swiping a conversation would cause multiple conversations to flicker.
- Fixed a bug where notifications did not display the inbox emoji.
- Fixed a bug where contacts were missing property tags.
- Fixed a bug where, in rare cases, users would see a “missing user id” error when attempting to text a number that wasn’t previously saved as a contact.
- Plus, many other behind the scene fixes.
Update via the Google Play store and refresh your web app to see all the changes. We’ll have more to share soon, so stay tuned!
Our brand new Android app is finally here!
Completely rebuilt from the ground up (and thoroughly beta tested by hundreds of our amazing users 🙏 ), we’re finally delivering the Android experience you deserve.Check out our launch video!
- With a faster and more responsive UI, OpenPhone for Android is now the snappy and refined experience you’ve come to expect.
- Reliability was another major focus for this rebuild. Rest assured—calling and texting work just like they should.
- Starting today, you can expect a much more consistent experience with your notifications. If you get a call or text, you’ll know.
- Even better call quality. With this rebuild, we’ve made improvements to ensure you can hear—and be heard on—every call.
- As we wrap up our rebuild, we’ll switch to working on feature parity. The best is yet to come.
The all-new OpenPhone for Android is available now
We tied this release off with a bow and shipped it off to the Google Play store this morning. It might take a few days to reach your device, but you can look forward to it soon!Visit the Play Store now to upgrade >Delighters ✨
No update is complete without a few extras to make you happier.- We recently hit a huge funding milestone: our 40M Series B! Check out the announcement to learn where we’re taking OpenPhone next
- In case you missed it, light mode was rolled out a few weeks ago on our web, desktop, and Apple apps! And yes—Android is right around the corner. Peek into your settings to enable it (but don’t forget your shades).
- Recalibrate your bookmarks, because OpenPhone.com is officially ours! Our Twitter handle’s been tweaked to @OpenPhone, too. We dropped the “App”; it’s cleaner.
We’d love to hear your feedback. How’s this rebuild treating you? Let us know!PS: Like what we’re building? Come join the team! We’re growing fast and hiring across the board, so check out our Careers page (and share it with your friends 😉 ).
New on the web & desktop: Light mode 💡
We wanted to brighten up your day (literally) ☀️Light mode is finally available in the OpenPhone web & desktop apps.
OpenPhone Update - December 2021
Another stellar year in the books, but we’re not done yet! We dusted off your wish list to put together this very special holiday update. Here’s what we’ve wrapped up—just for you 🎁 .What’s new
-
OpenPhone for Windows is here! Check out our launch video 🎥
- The all-new OpenPhone for Android will hit the Google Play Store early next year, but before then, we’re looking for a few brave folks to help us test it. Apply for early access >
- We crafted a whole new set of signature sounds for our apps—including two exclusive ringtones! This all-new audio experience is making its debut on Mac, Windows, and Web, but expect an encore in iOS and Android soon.
-
You now have more control over how you’re alerted while in DND mode or outside business hours!
-
You can now claim your email domain in OpenPhone (like @gmail.com, but for your business) to make onboarding new teammates a one-click process. For those without an email domain, our existing invite process has been sped-up too!
-
Work Schedules are here! Think of it them as business hours, but for people—not numbers.
Delighters ✨
No update is complete without a few extras to make you happier.- Need some real downtime this season? Here are some tips on how to set expectations with your customers and ensure some restful, stress-free holiday time off for you and your team.
- We soft-launched our Partner program! If you work with folks who’d also benefit from using OpenPhone and want to offer them an exclusive discount, fill out this quick form.
- Voicemail transcriptions weren’t very helpful if your caller wasn’t speaking English, so we gave you the option to change your default transcription language.
We’re hiring
Like what we’re building? Come join the team! We’re growing fast and hiring across the board, so check out our Careers page (and share it with your friends).New on iOS: A big heap of updates and quality of life improvements ✨
Golly, we sure do ship a lot. Hopefully you’re not getting tired of these, because today’s update is chock-full of goodness for our friends on iOS.What’s new
-
Call transfers got a big overhaul. Now you can select -any- number in your workspace and even see their names and symbols.
- We integrated with Siri so you can use commands like “Hey Siri, call Jordan with OpenPhone.” I can’t wait to hear from you.
-
Long-press any OpenPhone notification to see some handy quick actions. Fewer steps mean faster responses.
- Visiting the Activity tab now clears the red dot from your OpenPhone icon. Don’t worry—blue ‘unread’ dots won’t clear until you actually tap in.
- Now you can have recent calls from OpenPhone appear alongside regular calls in the “Recents” tab of your “Phone” app. Check settings for that.
-
You can enable or disable international calls and automatic call recording directly from your phone number settings.
- Long-press any phone number in any app to find the new “OpenPhone 📞” option. That’s right—you can now make OpenPhone calls from anywhere!
Bug fixes
- We stopped adding a string of random characters to your copied-and-pasted links. That was my idea. Sorry.
New on web/desktop: Major update to call transfers 📲
Golly, we sure do ship a lot. Hopefully you’re not getting tired of these, because today’s update is chock-full of goodness for our friends on iOS.What’s new
-
Call transfers got a big overhaul. Now you can select -any- number in your workspace and even see their names and symbols.
- We integrated with Siri so you can use commands like “Hey Siri, call Jordan with OpenPhone.” I can’t wait to hear from you.
-
Long-press any OpenPhone notification to see some handy quick actions. Fewer steps mean faster responses.
- Visiting the Activity tab now clears the red dot from your OpenPhone icon. Don’t worry—blue ‘unread’ dots won’t clear until you actually tap in.
- Now you can have recent calls from OpenPhone appear alongside regular calls in the “Recents” tab of your “Phone” app. Check settings for that.
-
You can enable or disable international calls and automatic call recording directly from your phone number settings.
- Long-press any phone number in any app to find the new “OpenPhone 📞” option. That’s right—you can now make OpenPhone calls from anywhere!
Bug fixes
- We stopped adding a string of random characters to your copied-and-pasted links. That was my idea. Sorry.
New on web/desktop: More ways to delete call recordings, some useful bug fixes 🐜
Quick update from your friends here at OpenPhone. We’ve made a few bugfixes and improvements we thought you might like:What’s new
-
Workspace admins can now delete call recordings directly from the web and desktop apps. This is particularly helpful if someone shares anything sensitive while on a call. Your recording will be gone for everyone and can’t be undone, so use this option wisely!
Bug fixes
- Tags would sometimes overlap in the contact panel of the web app. We padded things out and gave them some breathing room.
- Team members can no longer invite new users to join your workspace as admins.
We’re hiring
Like what we’re building? Come join the team! We’re growing fast and hiring across the board, so check out our Careers page (and share it with your friends 😉).Want to try all this out? Refresh OpenPhone’s web app and download the latest desktop update.Don’t have OpenPhone yet? Sign up for a free trial ⤴️OpenPhone Update – July 2021
Another month, another list of updates from your favorite business phone.Our team really kicked things into overdrive this summer and there are a ton of improvements we can’t wait to announce. So keep an eye out: you’re going to see posts like these more regularly in the future.But let’s start with July. Here are all the great new things you can get your hands on today.Our referral program is live 💸
One of my favourite questions to ask new customers is, “How did you hear about OpenPhone?” Because more often than not, they were referred by a friend or colleague 🫂.We can’t thank you enough for the support, but we can reward you for it:Beginning today, you’ll get 20 in credit too! The rare win/win/win—it’s a beautiful thing.
- Visit your account settings page to copy your unique referral link.
- Share it with anyone who asks for business phone recommendations, or spread it far and wide to communities and followers who might be a good fit for OpenPhone.
- Anyone who signs up through your referral code will get $20 in credit after their 7-day trial.
- Once they make their first payment, you’ll get $20 in credit too.
- Credit can be applied to your OpenPhone bill, or towards international calling/texting and SMS automations in Zapier.
- There are no caps on the amount of credit you can earn. Some of you more enterprising individuals are going to have a field day with this, and we salute you.
Export your call and message logs 📊 (Premium)
Depending on your line of work, keeping diligent track of calls and texts can be crucial. It might be for detailed record-keeping, compliance reasons, or importing into another app.Either way, we’re happy to make that easier for you.Now you can export all your call and message logs directly from OpenPhone’s Analytics page. And we’re not just giving you the basics, either. Every CSV export contains twenty-four data points per activity to help you slice, dice, and analyze your phone activity.Enjoy!
Share a phone number with up to 100 members 🎉 (Premium)
Shared numbers are one of the best things about OpenPhone. But until today, only 10 of your teammates could share a number at once. Not anymore. We’ve upped the share limit to 100 for those of you on our Premium plan.That’s right, 100 people can now make calls and send texts through a shared phone number. “But wait,” I hear you asking. “…will all 100 peoples’ devices ring if we get a call?”Nope—that still maxes out at 10. But if your first 10 teammates don’t pick up, we’ll keep ringing new batches of 10 until somebody does (or we run out and send the call to voicemail).Round-robin calling is here 📲 (Premium)
Want more control over how your team gets calls?OpenPhone can now ring teammates on shared phone numbers in batches, instead of all at once. Using the new round-robin option in your phone number settings, you can now decide how many available teammates we should ring at one time.Teammates will be randomly assigned to batches for now, but we’re planning to add more control over that soon.
Delighters ✨
No update is complete without a few small details to make you happier.- Get the most out of OpenPhone by watching the five new videos we just posted to YouTube. Don’t forget to like and subscribe!
We’re hiring
Like what we’re building? Come join the team! We’re growing fast and hiring across the board, so check out our Careers page (and share it with your friends 😉).Want to try all this out? Upgrade to Premium and update your web, desktop, and iOS apps.Don’t have OpenPhone yet? Sign up for a free trial ⤴️
New in iOS 3.2.2 - sort by last name, delete call recordings, and more!
Hello again from your friends at OpenPhone! Today’s release is jam-packed with fixes and improvements, so you’ll want to give this a read:What’s new
- A “sort by last name” option was added to settings! Sorry, Aaron; your reign of terror is over.
- Delete a call recording by long-pressing and selecting the aptly named “delete recording” button. Because some calls just aren’t worth revisiting.
- Now you can visit a contact’s details page to see where—and with whom—they’ve been shared. We’re all about visibility and context here.
- Edit” and “delete” options were added to the long-press menu for messages in internal threads. Nobody needs to know…
- Did you forget which email you use with your OpenPhone account? Well, now you can find it on your profile page.
Bug fixes
- Removed the bird and bee emojis as randomized substitutes for numbers without an emoji assigned. We’re not ready to have that talk with you yet.
- Were you told “the operation couldn’t be completed” when trying to record an outgoing voicemail message? That’s been fixed, so go complete that operation!
- OpenPhone would sometimes freeze immediately after opening. We’ve given it some coaching and it’s much more confident now.
- Comment reactions now get added to the message you actually selected—not the top-level comment it falls under.
- We stopped adding random area codes to 7-digit numbers. Sorry for being creative…
- Solved an issue where the input and navigation bars became hidden after tapping through a notification.
- Changes to contact templates now sync properly across your devices.
- Scrolling through contacts using the alphabet scroll bar now (actually) works.
Introducing OpenPhone for Teams & HubSpot Integration 💥
When we started OpenPhone three years ago we saw a future where the phone is much more collaborative, integrated, and open. A phone number is such a powerful communication channel, yet the software powering it is stuck in the past. We thought we could do better.And this brings us to today…Say hello to OpenPhone for Teams.Check out our launch video to see what it is in 49 seconds 🎥
Here’s what’s inside:Collaborate in internal threads
Work with your teammates behind the scenes to collaborate on incoming issues and queries, right in the context of the conversation. The customer never sees internal comments, don’t worry!
Mention your teammates
Notify the right people, get input from your team, and get things done faster. You can mention both individual folks and everyone who has access to the phone number.
React with emoji
Throw a quick 👍 or 🙏 (or anything you feel like, really) on a message. Who said business phones need to be boring?
Connect OpenPhone to HubSpot
Maintain a single source of truth by logging OpenPhone calls, messages, recordings, and voicemail to the relevant HubSpot records. No more wondering when was the last time you were in touch with a prospect (or what activities contribute to revenue most) 💰HubSpot integration is a part of the Premium OpenPhone plan. You can upgrade to it right here in the “Billing” section of the admin dashboard. If you’d like to learn more about what’s possible, check out this video or contact our Sales team.
Live on Product Hunt
We’re also live on Product Hunt today and would love your support there ⤴️. Our team will be hanging out there answering questions so come on over.We’re hiring
It’s a very special time to join our team.We recently raised our Series A, are hiring across the board, and are looking for passionate and kind individuals who want to help businesses grow through better communication. Does this sound exciting? Please apply – we’re excited to meet you!New on the web/desktop: Merge contacts, improved search, and major spring cleaning 🧹
Spring is finally here, so we decided to spend some time sprucing things up as well as improving our products for speed and reliability.We’ve entirely overhauled our web/desktop and iOS apps to be able to scale with you. You’ll notice that your OpenPhone inbox is much snappier now and there’s no more waiting around for things to load.Here’s all the new stuff this month.Merge contacts (no more duplicates!) 🔗
If you’ve ever created a new contact just to realize later on that you’ve already added them, you know how annoying this can be. Well, no more. OpenPhone now allows you to intelligently merge multiple contacts into one. This means that if you have notes and other information spread out across multiple records, it will be available in one contact record.
Improved search 🔍
We wanted to make it fast and easy for you to surface any piece of information from your conversations. So we did just that.- Need to search for content in a specific inbox or phone number? Go right ahead.
- Want to find something inside a conversation with a specific contact? We’ve got you covered.
- Looking for contacts by company and role? Easy!
-
Love keyboard shortcuts? Just type ‘Command + /’ and search all you want.
Admin improvements 💪
If you’re an admin for your organization, you’re going to love these:- You can now change the role of any team member in your workspace yourself. No need to contact our Support team anymore (although we’re always happy to help!)
-
The admin panel now supports search – making it way easier to find specific numbers or team members
Simplified pricing for additional phone numbers 🎁
We heard you loud and clear – our pricing for additional phone numbers was confusing. We’ve gone ahead and simplified it to make OpenPhone even more affordable.Up until now, we gave each user access to 1 phone number, whether it was shared or private. Any additional number assignment was $5 per user per month.Going forward, you will only be charged $5 per number that exceeds your total user count. So if you’re a team of 5, you can share access to all 5 phone numbers at no extra charge!This also means that if you’re an OpenPhone admin and want to see the conversations your team members are having with customers, you can join as many numbers in your workspace as you’d like, for free. Plus, you can mute the numbers you join so you’re not bombarded by calls and notifications 🙏Delighters ✨
No update is complete without a few small details to make you happier.- You can now add a photo for every contact on OpenPhone. Say cheese!
- If you ever wanted to rearrange your contacts’ custom properties to make sure the order is on point, you can now go right ahead
- The command menu is now much richer. Press ‘Command + K’ and give it a try!
Things you can do with OpenPhone ⚡️
We often get questions about what’s possible with OpenPhone. To that end, we’ve put together a series of product feature pages to inform and inspire. Check them out on our website here.Want to try all this out? Update your web, desktop, and iOS apps.Don’t have OpenPhone yet? Sign up for a free trial ⤴️
New in iOS 3.1.0 - speed, new conversation UI, lots of bug fixes 🎁
Hey all! This update is packed with improvements to the user experience and performance of the app.What’s new
- We noticed that for those of you with a lot of conversations, the app was getting slow and screens were taking a while to load. Well, no more. This update will make your inbox blazing fast. Don’t take our word for it - give it a try and let us know what you think!
-
We’ve completely rebuilt the conversation screen. You’ll see it has a slick new design, has been optimized for speed, and is ready for some of the new features we’re working on (stay tuned!)
Bug fixes
- Fixed the issue with voicemail upload where it wasn’t converted to MP3 properly.
- Fixed the issue where the audio output would switch from Bluetooth to the internal microphone on incoming calls.
- Fixed the issue where in some cases you were seeing your own name on the calling screen (as opposed to the contact the number belongs to). Oops! Thanks for flagging this.
- Some of you reported inconsistency between the way the number of notifications is displayed on iOS and our web / desktop apps. Shouldn’t be the case anymore!
- Fixed the issue with contacts sync not working properly between iOS and the web / desktop apps. If any of you had issues keeping your contacts in sync, let us know how this update goes.
- Fixed the issue with the speakerphone button not working on Apple iPad Mini and iPad Pro.
New: OpenPhone Zapier integration ⚡️⚡️
It’s finally here. We’re thrilled to launch our Zapier integration.Since the very beginning, we wanted to open up the phone (see what I did there?) and make it very easy to connect it to other tools you use. Zapier is a big first step in that direction. Through Zapier, you can connect OpenPhone to 3,000+ applications.What’s possible
- Save new Pipedrive (or any other CRM) leads as contacts in OpenPhone
- Log OpenPhone call recordings in Airtable (Google Sheets, etc.)
- Save new Livestorm webinar registrants as contacts in OpenPhone and send them a text message
- And much more…
Pricing
The Zapier integration is a part of all OpenPhone plans. All triggers are included for free. If you’re interested in sending automated messages via Zapier, there will be an additional charge of $0.01/per message sent.Get started with OpenPhone & Zapier
Already a Zapier user? Go to our Zapier listing and connect OpenPhone to other apps you use.If you don’t have a Zapier account yet or want to see a step-by-step guide, check it out here.Join our live demo
On Tuesday, March 9th we’ll be hosting a live demo to show you the integration in-depth, share more examples of ways you can connect OpenPhone to other apps, and answer your questions. We’ve got a special guest joining from Zapier team so you don’t want to miss this 🙂Sign up for the live demo ⤴️Can’t make it? Register anyway and we’ll send you the recording!Thank you!
Huge thank you to everyone who has been using our integration in beta. Y’all have provided us with very valuable feedback and we’re excited to keep improving.How are you using OP & Zapier? Share your workflows with us on Twitter and we’ll feature the best ones on our blog.New in iOS 3.0.6 - lots of UX improvements and polish 💅
Hey folks! We’ve got lots of user experience improvements inside for you.Let’s dig in:- We’ve made some changes to typography and iconography to make the look & feel more polished
- We’ve reduced the height for some cell rows. This way, you can see more information on the screen and spend less time scrolling
- We’ve changed the positioning of the “unread dot” in the navbar from top right to top left. This way, you can easily tell whether you’re on “Do not Disturb” or not and how many unread conversations you have.
- We found it annoying that the most recent message was never grouped with others. No more!
- In some cases, the OpenPhone badge notification would show that there are unread conversations, even though they’ve been all read. Fixed.
- Sharing contacts externally was not working. Sorry! Fixed now. Thanks for noticing, Jeff!
- Made changes to deeplinking, allowing you to dial phone numbers directly on OpenPhone. So if you have a product and want to allow your users to place calls via OpenPhone, it’s as easy as adding 1 line of code now. Learn more here.
Call transfer, advanced phone menu, muting and more 😎
Our team has been working hard on many exciting updates to kick-off 2021.Here’s what’s new:Call transfer and advanced phone menu 🔁
Ever pick up a call and realize it’s for someone else on your team? You can now forward an incoming call to the best person. Call transfer is live on the web/desktop and iOS, and coming soon to Android.
Muting 🔕
Do you have multiple OpenPhone numbers but only really need to answer calls or texts on one? No problem! You can now mute the numbers you don’t need to receive notifications for.Learn more about muting here. Enjoy some extra peace and quiet!
Reject an incoming call with a text message ✌️
Have you ever received a call while on another call? Or were too busy to answer? Whatever the reason, you can now reject an incoming call with a text message. It takes 2 seconds and is much more polite!Best part? If you’ve set your OpenPhone status, we generate a text message that’s tailored to what you’re up to.
Android app improvements 🏗
We’ve heard you loud and clear. Our Android app needs work. This is why we’re starting 2021 with fundamental improvements to the app infrastructure. Today’s update is a big step in that direction.Here’s what’s inside:- Reliable push notifications for calls, messages, and all activity.
- Calls that ring reliably. If you’ve ever had issues receiving calls - sorry! No more.
- Ability to multitask while on OpenPhone call without losing audio (or having the call drop).
Delighters ✨
No release goes out without some little (yet important) details.- You can now order or reorder custom properties on contacts. Just drag and drop them on the web/desktop. If you’re OCD like me, this is a big improvement 🙂
- We consider URLs as custom properties now which means that if you’re importing contacts into OpenPhone that have multiple URLs, they’ll be mapped properly. Thanks to Amit for the suggestion!
We’re hiring 🚀
It’s an exciting time at OpenPhone as we’re hiring on all teams (and establishing many teams we don’t have yet), so if you or someone you know is looking for a challenge, apply here. We’d love to hear from you.New in iOS 3.0.4 - lots of bug fixes & UX delighters 📲
First iOS app release of 2021 - here we go, folks!💪Lots of fixes in this update, big and small:- Using OpenPhone on speaker caused an echo for some of you. So sorry! Fixed.
- Some links shared in conversations wouldn’t be clickable. Oops! No more.
- If you muted a phone number, you’d still receive voicemail notifications coming into it. While it’s nice to be informed, you wanted to get some peace and quiet when muting that number. All sorted now - enjoy no notifications when you’re on mute.
- If you had a group chat, it wasn’t always clear who said what from the conversation screen. Fixed!
- Speaking of all things grouping - messages in conversations weren’t grouped optimally in the interface. We’re modified this so you are never guessing the timeline of communications.
- Pasting links from Safari added a random .txt file that did nothing. Sorry! Fixed.
PS - did you know we’re hiring? We’ve got roles available on pretty much all teams. Check out our Careers page here.
⚡️ iOS App 3.0.1 and Zapier beta⚡️
We’ve got a lot of fixes coming your way on iOS, folks.- We had an odd issue with some messages sent via the web app not showing up on iOS. Sorry about that. Fixed!
- If you went on Do Not Disturb in the web app, the mobile app wouldn’t pick that up. Not anymore. Enjoy your deserved peace and quiet!
- We had an issue with the phone number symbol being erased when you change business hours. Odd, eh? Fixed.
- We found that the app would, by default, sync your personal contacts with OpenPhone. That shouldn’t be the case. It’s opt-in only. Fixed.
- When sharing a phone number with your team, you weren’t able to see the name of the teammate who answered a call. Oops! Fixed that too.
- In some cases, you would receive a voicemail transcript without the option to listen to the audio. Sorry! Enjoy listening to your voicemail!
- For some of you, calls that have been answered show up as if they have been missed. No good! This is all fixed now.
Zapier integration ⚡️
If you’re using both OpenPhone & Zapier and want to automate manual work, I’ve got some good news for you. 🙂 We’re starting to give beta access to our integration.Zapier integration is a part of our Standard plan and all triggers are included at no extra cost. If you want to send automated messages via Zapier, there will be an additional cost of $0.01 per text message sent.While the integration is in beta, these will be free for you.🤗For instructions and tips on getting started, check out this post.Want to get early access? Sign up here ⤴️Our $14M Series A Round and a Massive Product Launch 🚀
Hey folks - we’ve got some news!💸 $14M Series A to Redefine the Business Phone
We’re thrilled to announce our $14M Series A funding round, led by Craft Ventures, with participation from Y Combinator, Slow Ventures, Kindred Ventures, Garage Capital, and a group of incredible angel investors.This is a huge milestone for us as we continue on our mission to build the world’s most delightful, reliable, and smartest business phone platform.If this sounds exciting to you, consider applying as we’re hiring across the board.Our CEO Mahyar reflected on today’s milestone on our blog - check it out.With this announcement, we are also launching our biggest product update yet. It’s live on Product Hunt today ⤴️Here’s what’s new.💬 Group messaging
You probably use group chats to talk to friends and family. Now you can communicate in groups on OpenPhone too. Save time and keep everyone on the same page. Plus, it’s fun. Especially if you love sending GIFs as much as we do.
👋 Direct messaging
Need help from your team? You can quickly DM your teammates right from the app to make collaboration faster for everyone.You can now see when your teammates are online or away. Even better - set a custom status to share what you’re up to. Maybe you’re on a call with a customer or taking your dog for a walk.If your colleagues aren’t on OpenPhone yet, it’s a good time to invite them 😉
🌍 International calling and messaging
Many of you requested the ability to call and text people outside of the US & Canada. Good news - you can now call and text anyone in the world, at low rates. Enjoy!📈 Analytics and reporting
How much time did you spend talking to customers last week? What’s the busiest time of the day for your team? Get insight into these and more with OpenPhone analytics. Available as a part of our new $25 per user per month Premium plan.
🔍 Search
You can now find any contact, message, activity, or voicemail transcript easily. Try it out, it’s pretty magical.
⚡️ Integrations with HubSpot and Zapier
If you use HubSpot CRM, we’ve got more good news. You can now see a full picture of your customer interactions and sync data between both systems. Get early access ⤴️And through our Zapier integration, you can connect OpenPhone to thousands of applications you use. Airtable, Typeform, Intercom, Zendesk, you name it. If you hate manual work and want your tools to work nicely together, apply for access here ⤴️📹 Send videos, GIFs, and all sorts of files
We now support sending all types of files. Try it! If you love sending GIFs like us, type ‘/giphy’ to pick the one that perfectly suits your conversation.😍 Tons of UX improvements
As you’ll be able to tell very quickly, all our OpenPhone applications look much cleaner and more streamlined. And we have a brand new website. There are lots of little details we’ve worked on to delight you. Here are some of them.- Give your phone number an emoji symbol to help you and your team distinguish it among all other numbers in your workspace. It’s also way more fun!
- Set an outgoing caller ID for your number to control what shows up when you call
-
To easily access the command bar no matter where you are in the web & desktop apps, type Command + K
🚀 Live on Product Hunt
Our entire team is available to answer any questions on Product Hunt today. Check us out and let us know what you think. We appreciate your support. ♥️Go to Product Hunt ⤴️🙏 Thank you!
From the early days of OpenPhone, we’ve been incredibly fortunate to have awesome customers like you on our side. You’re the reason we wake up every day to keep building and improving. We wouldn’t be here without your support and we’re excited to continue this journey together.As always, we’d love to hear what you think. Let us know how we can make OpenPhone better for you.New in iOS: Send files, videos, GIFs, contacts, and more
Using OP on iOS? It’s your day! Check out what’s new in our big product update.Send GIFs via GIPHY 💃
We’ve integrated with GIPHY so you can find the perfect GIF for any situation. Want to wish your client a happy birthday? Or send a TGIF to a teammate? No problem! Just tap on the/ button or type /giphy and search for the perfect GIF to express how you feel.Who said your business phone should be boring?🤘
Send files, videos, and contacts 📹
You can now send and receive any and all types of content via OpenPhone. Want to share someone’s contact information with a colleague? Or a quick video? You can even send a spreadsheet!
Tighter integration with iOS 🤝
iOS now recognizes OpenPhone as the communication app (about time!) so you will see OpenPhone show up as the option for sharing that picture you took or that file you have on your phone. Just go to your camera roll, pick any photo and then tap share. Hurray!
More intelligent voicemail playback 🎧
If you ever played back a voicemail or a call that you recorded on OpenPhone, you noticed they’ll play over speaker. This isn’t great, especially if you’re in a public place or dealing with sensitive information. Now, OpenPhone will play via headphones or the speaker based on your selected media source. Thanks to Mallory for this suggestion!Improved call quality (when your Internet isn’t the greatest) 🗼
We don’t always have the strongest Internet connection so we’ve optimized the bitrate needed for calls. This will allow you to have a great call even on slower networks. Let us know what you think!Deep-link to OpenPhone from your service 🌟
If you want to deep-link to OpenPhone from your service, you now can! For example,openphone://dial?number=4101234567 would open the dialer with the number you’re passing on. Or if you want to draft a text message, use openphone://message?number=4101234567&text=Hello,%20buddy - get in touch if you’d like more info!Bug Fixes 🐛
- In iOS 14 Apple changed how incoming calls show up. To be able to show you the name of the OpenPhone number on the call screen we had to come up with a clever solution. You will now see a tag representing the name of your OpenPhone number on that screen. We still love you, Apple!
- In certain cases, contacts added via the web or desktop app wouldn’t show up on mobile. We know how frustrating this can be. Fixed.
- Sometimes you’d open the app and it would appear as if you’re on a phone call (when in fact, you’re not). Oops! That’s fixed now.
- Sometimes you’d get a Missed Call notification while OP is ringing. It wasn’t our intention to play mind games, so we’ve fixed that.
- Sometimes when you receive a message from a new contact while the app is closed and tap on the notification, OP would open the conversation screen that’s empty. No more!
- iPad users would sometimes get a crash when changing business hours or sharing a message in a conversation. Fixed!
- Sometimes the checkmark below a sent message would overlap with the date stamp 😬 It’s in the right place now.
- Some of you experienced an issue with adding contact properties in the app. The app would become unresponsive. Sorry about that - fixed!
Get all these goodies in iOS 2.1.7 on the App Store. Update your app here ⤴️And do let us know what you think. You know how to reach us 😉Text us at (855) 746 6304
New in Android: Enriched contacts, notes, delete conversations✨
Android friends, we’ve good a big update for you today.Here’s what’s new in Android 2.3.6:Enriched contacts
- We’ve revamped the contacts experience on Android, allowing you to add custom properties to your OpenPhone contacts.
-
You can also add internal notes to your contacts so you never miss a single detail.
Google Contacts sync
We’ve made it easier to sync your Google Contacts with OpenPhone if you choose to do so. Check out Contact Settings right in the app.
Delete conversations
You can now delete your conversations right from the app. Tap on the “More” icon inside the conversation screen and you’ll be able to delete the conversation or block a contact.
Drafts
Did you ever type something in a conversation and then have to switch to something else? You won’t lose any of your drafts.
Bluetooth connection
We’ve improved OpenPhone’s connection with Bluetooth so that you can use any Bluetooth device for your calls. Give it a try and let us know what you think!Want to get all these? Update your app here ⤴️ As always, let us know if you have any feedback. Text 855 746 6304New in iOS: Snippets, GIFs, easier to block callers 🧙♀️
iOS users, we’ve got some updates for y’all today.Snippets ⚡️
Tired of typing the same response over and over again? Then you should use snippets (or message templates). You can create, share, edit, and use snippets on-the-go now. And if you made a snippet with the web / desktop app, you’ll be able to use it on mobile seamlessly.
GIFs 💃
Love GIFs? You can now send both GIF and PNG images from the app.
Easier to block callers and senders 🙅🏻♀️
Hate spam? We do too! Save time by blocking a sender or a caller right from the conversation screen.
Delete conversations 🗑
You can now delete your conversations from the conversation list view via the “More” menu. Keep your inbox clean!Oh, and by the way, this doesn’t un-send or delete the conversation for your contact. It only deletes it from your end.
Update your app to get all the new features 🎁Have feedback for us? Send us a text! 💬(855) 746-6304Oh, and if you’re curious to see OpenPhone in action join us for a live demo.
Admin dashboard is now mobile-friendly ✨
As we’ve added a lot of useful features to the web dashboard, we’ve realized something.Many of you wanted to use it on-the-go through your mobile browsers. This wasn’t possible before. We had a blank screen.Well, no more!You can now launch your admin dashboard on your phone or tablet browser and do everything you expect:- Invite team members
- Add phone numbers
- View and modify phone number settings like auto-replies, auto-recording, and more
- Set up integrations (Slack, email, Google Contacts, and more coming soon)
-
Make changes to your billing
Got feedback? Text us at (855) 746 6304 💬
New in iOS: Contacts settings, bulk select, and tons of bug fixes 💪
Today’s 2.1.5 release has tons of improvements and fixes to make your OpenPhone contacts better.Contacts settings ⚙️
We’ve introduced a simple Contacts Settings menu with three explicit options for syncing your iOS contacts.Tap on your OpenPhone account on the top left ->Settings -> Contacts to access them.- 🙅🏻♀️ Don’t sync your contacts at all (keep your iOS contacts completely away from OpenPhone);
- 📲 Sync locally on your existing device (sync your iOS contacts with the existing device so that if someone calls or messages, you know who they are based on your iOS address book);
- ☁️ Sync remotely (upload your contacts to OpenPhone servers so that you can see them when using OpenPhone web + desktop apps).
Bulk select for contacts ✅
You can now select multiple contacts in order to share them or delete them from OpenPhone.
Bug fixes 🐛
No release is complete without bug fixes. Here’s what we’ve fixed:- We had an issue on iOS with calls being dropped in some cases at the 10-11 minute mark. Sorry about that, it’s solved now!
- If you’re a user with the issue of duplicate contacts from different devices, it’s fixed. You can now disable contacts sync from one of your devices from the new Contacts Settings screen in the side menu.
- If you’re a new user and have multiple devices, you won’t have your contacts duplicated between them.
- Revoking access to the device contacts on iOS didn’t remove them from the web app. This is solved now.
- Rarely, you’d get a notification about a message without the content of that message. You’d have to open the app to see the content of the message. We’ve fixed this issue now. No more mysterious notifications.
Update your app here to get all the new stuff 📲 Have feedback for us? We’re all ears!💬Enjoy!
New in iOS: Put callers on hold + lots of bug fixes 😎
It’s always a good day when we have an update both for iOS and Android users.Here’s what’s new in 2.1.4Put callers on hold (or call waiting) 🤙
You can now put callers on hold. So if you’re on an active call and have a second call coming in, you’ll be able to either reject the second call or pick it up and place the original call on hold. Neat, eh?
- End the existing call and accept the new call
- Decline the new call
- Put the existing call on hold while you accept the second call.
- End the existing call and accept the new call
- Decline the new call
Bug fixes 🐛
This update includes fixes to the following bugs:- Sometimes the badge number wouldn’t update after reading a message. So even though you read a message, it looked like you didn’t. So annoying. Well, no more. Thanks to Jack for reporting this issue. 🙏
- On some devices, numbers typed through the dialpad couldn’t be fully visible. We’ve optimized the dial screen to devices of all sizes. Enjoy!
- Some of you reported an issue with sending screenshots through OpenPhone. Regular images were working fine. This is now fully fixed - keep those screenshots coming!
- We also had a completely unnecessary ‘x’ button in the dialer that was there even if no digits were entered. We don’t like clutter so that’s removed now.
Update your app to get all the new stuff 📣As always, let us know what you think and if you have a moment, we’d love an App Store review. We read and respond to all reviews.♥️
New in Android: Inline reply, dialer improvements, bug fixes 🌟
Hey folks, we’ve got a big Android update for you today.Here’s what’s new in Android 2.2.9Reply from the notification itself ⚡️
You can now reply to messages directly from the notification.If you have a quick reply for someone, no need to launch the conversation screen and open the app, respond right from the notification.
- Mark the conversation as Read
-
Call your contact
Dialer user improvements 🤙
We’ve made a lot of improvements to the dial screen to make your workflow faster.- Easier to switch between phone numbers if you have multiple OpenPhone numbers.
- Contacts show up as you enter phone number digits in case we find a match in your address book.
-
Need to navigate away from the dialer screen? That’s easier now, too.
Bug fixes 🐛
This update also includes fixes to these bugs:- Many of you told us the sound of the OpenPhone ringtone wasn’t loud enough. We’ve made some optimizations on the ringtone to make sure it comes through loud & clear.
- At the same time, the sound of pressing dialer keys was a little too loud which was distracting. Fixed that too.
- If you log out of the app, you won’t be getting notifications about new calls (sorry about that!)
- We had a really odd issue where sometimes, audio playback on call recordings and voicemails could resume randomly while using other applications on your device. We were able to reproduce and fix this issue for good.
- Much easier to tell when a message was received vs sent from the conversation view. Look for the “You:” prefix. Small change, but handy when you have a busy inbox.
Update your app to get all the new stuff 📣As always, let us know what you think and if you have a moment, we’d love a Play Store review. We read and respond to all reviews. ♥️
New in the web: Snippets, Google Contacts sync, Bulk actions, and more ⚡️
We’re launching some of your top requested features today, folks. Here’s what’s new.⚡️ Snippets
Tired of typing the same response over and over again? Or copying and pasting?Create message templates for common questions.Type/ in the message box to access snippets and other hidden commands.-
/snippetsto insert, create, and edit snippets -
/inviteto refer your contact to OpenPhone
👥 Google Contacts sync
If you use Google Contacts, you’ll be able to sync them with OpenPhone in a single click.You can sync contacts from multiple Google accounts, too.If you need to revoke access to a Google account or resync your contacts we’ve got you covered.
🔀 Forward phone menu options to external numbers
You can now set up an auto-attendant on OpenPhone with the option to forward calls to external (non-OpenPhone) numbers.Calls can be forwarded to any US or Canadian number - landline, someone’s cell number, an answering service, etc.
⚙️ Bulk actions + Contacts settings
Since we’ve made it possible to bring a large number of contacts into OpenPhone, we wanted to make sure you have the tools to manage them easily.You can now:- Share a list of contacts with your team
- Select and delete a list of your contacts from OpenPhone
- Delete all of your contacts from OpenPhone
-
Manage and delete contacts uploaded via CSV files
🍿 Live demo + Q&A
We’ve started hosting live demos to show you OpenPhone in action and answer your questions.Want to get our best tips and learn some of the lesser-known features?Join us next week ⤴️(And even if you can’t make it live, we’ll send you the recording)Launch your web app to get all the new stuff 🎁
We’d love to get your thoughts and always enjoy hearing from you. We’re @OpenPhoneApp on Twitter and you can text us at (855) 746-6304 ✌️Our first-ever live demo + Q&A 🍿
If you’re new to OpenPhone, want to see it in action or curious to step up your calling & messaging game, join us on our first-ever live demo.Date: Thursday, July 2nd at 9:30 AM PST.You’ll learn how to:🧘♀️Set up OpenPhone to fit your workflow⚡️Talk and text efficiently👌 Stay on top of your professional relationships🎯 Share the responsibility for a phone number with your teamRegister here ⤴️Hope to see you here!ps - even if you can’t make it live we’ll send you the recording!Emoji keyboard 💃
A picture is worth a thousand words. An emoji must be worth a lot too. We’re excited to bring the magic of an emoji keyboard to the OpenPhone web and desktop (in beta) apps.You can now type:calendar: or :coffee: to add 📅☕️ to your messages.Best part? These are entirely keyboard-friendly so you don’t need to touch your mouse at all.Just start typing :cal and navigate the list you see with 🔼 and 🔽 keys.
ps - we’ve launched a lot of features this month. Want a breakdown? Check out our blog.
New in iOS: Search contacts & notes, UX improvements ✨
More updates coming your way today. These came as a direct result of your feedback.Keep sharing your thoughts and we’ll keep building 💪Update your iOS app to get new stuff ⤴️Search for a contact from anywhere in the app 🔍
No matter where in the app you are, there’s a search bar to make it easy and fast to find the contact or information you need.For example, just pull down your screen or tap on 🔍 to find the person you want to call, message, etc.This even works on the dialer screen.Seems like a small thing, but incredibly useful and powerful if you want to communicate faster.
Search for custom properties and notes
If you left a note on a contact but not sure which one, you can now find it in seconds.Want to see all contacts with a specific tag? No problem! You can search your tags and other custom properties.UX Improvements
This update is full of little big details to make your life easier.-
We’ve moved the new message button to the bottom right corner so it’s faster to access and more familiar to you.
-
You can now rename and delete any of your voicemail recordings. Don’t like a recording you made? No problem! Get rid of it forever. We’ve been there ;)
- There was a crash with contact information not being saved right away. Sorry! It’s fixed now and works nicely.
Update your iOS app to get all these updates ⤴️We’d love to get your thoughts and always enjoy hearing from you. We’re @OpenPhoneApp on Twitter and you can text us at (855) 746-6304 ✌️
Installable Desktop App Now in Beta 📣
Tired of searching through endless browser tabs to answer your OpenPhone calls? Not anymore🙅Many of you have been requesting an installable OpenPhone desktop app. We’re excited to announce that our desktop app is now in beta - unlock the power of OpenPhone directly on your Mac or PC 👊💥Want early access? Get your beta invite hereWhy the desktop app?
🏃♀️ Speed and Stability
You can call, text, and communicate more efficiently, faster than ever before🚨 Desktop Notifications
Alerts directly on your desktop, so you’ll never miss a call or text again🖥 Ease of Access
Easily handle all talk and text, conveniently on your desktop
New in the web: faster start up time, drafts, organize your numbers, and more 💨
Hi folks, the web app is getting much faster with this update. Plus, we’ve got some new features for you. Enjoy!Reload your web app to get all the new stuff ⤴️Speed ⚡️
If you have a lot of conversations on OpenPhone, you probably had to wait for your web app to load on many occasions. I know this has been the case for me. And if you have multiple numbers, that means every inbox took time to load. Pretty frustrating, eh?We’ve been making changes behind the scenes, rewriting big chunks of the app for improved speed and reliability over the past few weeks.This update makes the web app significantly faster.See how quickly you can go through your inbox (use the up ⬆️ & down ⬇️ keys)
Drafts ✍️
Have you ever drafted that perfect response just to click into another conversation and lose your draft? That won’t happen again.You can now see your drafts in the web app. So don’t worry about clicking away or even refreshing the app. Your drafts will be automatically saved.
Delete conversations 🗑
Did you ever want to delete a conversation? No, not just mark it as “Done”. Delete it entirely.You can now delete it right from your conversation screen via the 3-dot menu.You can block the contact from the 3-dot menu too. In fact, blocking a contact deletes your conversation with them. 🎯
Organize your phone numbers 🗃
If you have multiple numbers on OpenPhone, you may want to display them in a certain order. That’s now possible. Drag & drop your phone numbers into the order that works for you.The web app will remember your preference so if you log in again, you’ll see your inbox exactly how you prefer.
Reload your web app to get new features ⤴️We’d love your thoughts and always enjoy hearing from you. We’re @OpenPhoneApp on Twitter and you can text us at (855) 746-6304 ✌️
New in the web & iOS: bulk upload for contacts, instant phone menu, and more
It’s hard to start this update with any degree of positivity due to the racial injustice happening.We stand in solidarity with the black community today and always.We’ve donated to these organizations fighting for change and hope you do too if you can:Check out #8CANTWAIT which is a list of 8 policies to reduce police violence. Find your city and call your mayor demanding change.We’re in this together 🖤✊🏾Here’s what we’ve recently added to the web and iOS apps.
Web app updates 🖥
Reload the web app to get them all ⤴️CSV upload for contacts 📇Many of you have been waiting for this. You can now do a bulk upload of contacts into your OpenPhone address book.Even better - you can map the data fields in your spreadsheet to appropriate OpenPhone contact properties.Want to create a new property to capture more data you care about? No problem!
iOS app updates 📱
Update the iOS app to get them all ⤴️Add custom properties and notes to your OpenPhone contactsYou can now add custom properties and notes to your OpenPhone contacts just like you can in the web app. You can add notes while on a call too - multitasking galore!
- If you add a contact via the web app, it’ll show up in the mobile app instantly
- We’ve fixed that annoying bug when pasting a phone number into the dialpad would paste the previously called number (oops!)
- If you have multiple OpenPhone numbers, going into the inbox of one of them makes that number the default outgoing number for any calls made. No more having to switch that around every time you make a call
We love your feedback
We appreciate any thoughts or feedback you’d be willing to share. What would you like to see in OpenPhone next?Send us a note to [email protected] or text OpenPhone Support right from the app ✌️Web app - speed improvements & bug fixes 💪
After a big release on Friday, we took some time to clean things up to make sure you’re having a great experience 🧹Speed- Optimized the speed of rendering conversation data. If you’re someone with a lot of conversations, you’ll feel the difference when using the app
-
New shortcut
Command + Deleteto delete a conversation
- When you go into Settings and then go back to Inbox, your last selected conversation in the Inbox is remembered so you’re not directed to an empty page
- Opening an image doesn’t mess with its resolution anymore
- When messaging a contact that has 2 (or more) phone numbers, you’ll be prompted to pick what number to message them on
- A call longer than 1 hour used to have a weird duration shown. That’s fixed now
- Sometimes, when you were sending a new message, the new message box wouldn’t get selected automatically. Now it does
-
When you were editing a contact and pressed
Escto close the editing text box, it would take you back to your Inbox. It doesn’t do it anymore -
When you were adding a note to a contact we had a
Sendbutton. One of our users, Brandon, mentioned the word “Send” gave the feeling of the note being sent and visible to the recipient rather than an internal note. Good point! That’s now changed toAdd Note. Thanks, Brandon! -
Recording voicemail via the web app didn’t work as the
Savebutton didn’t seem to do anything. It works beautifully now 👌
Phone menu, auto-replies, notes on contacts and more 🔥
To celebrate OpenPhone’s 2nd birthday we’ve got a big update for you today.🔀 Phone menuWe heard that you’d like to be able to route calls to your team members. Something like “Press 1 for Sales, 2 for SupportIt’s now possible. You can set up a phone menu for your OpenPhone number and route calls to others at your company.Callers can navigate the menu via keypad or voice. So they can just say Sales to connect to your team.
📝 Notes on contacts
You’re on a call with someone and want to take note of something they just mentioned so you don’t forget. What do you do?Now, you can add internal notes to OpenPhone contacts right in the web app. If you have a shared phone number, you’ll see who on the team added a note.
👀 More visibility in a shared number
We’ve improved the shared number experience thanks to your feedback.You can now see when:- A call is in progress
- Who on the team answered a call or placed a call
-
No more getting a “missed call” notification if a team member picked up the call (sorry!)
⚙️ Phone number settings
Many of you asked us why it wasn’t possible to change your business hours via the web app. Or upload a new voicemail greeting. Or set up call forwarding. Fair point.So we did an overhaul of the phone number settings page. It’s now all you want it to be. And a little more.
- Forward calls if you want someone else to take care of them
- Set your business hours so you can disconnect from work sometimes
- Create a voicemail (record a message yourself, upload an MP3 file or simply enter the text)
- Ring duration so you get to pick how long the phone rings before the call goes to voicemail
🤯 Professional voicemail recording on-demand
I’m saving the best for last. You can create a professional voicemail recording or custom greeting by simply typing it.
New in iOS: Call recording, who’s typing, dark mode 😎
First - thanks for your support on Product Hunt this week. 🙏We’ve got more updates for you today.Here’s what’s new in our iOS app.⏺ Call recordingYou can now record your phone calls on iOS just like you’ve been able to do it on the web and Android. Just tapRecord and then Stop.If you turn on auto-recording in the web app your calls will be automatically recorded in iOS. Enjoy!And make sure you’re staying compliant with call recording laws in your region ⤴️
- You weren’t able to copy & paste message content properly. It used to be annoying as the paste option wasn’t available immediately. Anyway, that’s fixed now!
- If a message fails to send it no longer randomly disappears. You can now retry sending it.
- Rating the app used to result in a crash. Not our best look - we fixed that.
- You used to be able to send a picture into nowhere (aka send an image even if there’s no recipient) Fun, eh? That’s removed now. But if you used this capability for any chance, let us know 😄
- If you used the web app to add a custom property to a contact and then opened that contact in the iOS app, the app crashed. That’s fixed for good
- Fix the displayed app version. A little meta but we thought you should know it’s accurate now
- Fixed the issue where you were unable to set your profile photo. Go ahead and add your pretty face now
💫 Shared phone numbers, auto-record calls + we’re on Product Hunt!
Big update from us today, folks!We’re thrilled to launch shared phone numbers on OpenPhone.It’s live on Product Hunt and would appreciate your feedback and support there 🙏You can now team up on your phone inbox.Multiple people can share responsibility for a phone number. Everyone will be able to call and text from a single number and see what’s going on.How do shared numbers work?
- When you get a call, the app rings for everyone. The first person to pick up stops ringing for others. You can place concurrent calls so the line is never “busy”
- Every message shows who sent it - no more guessing.
-
You can see when someone is viewing a conversation or typing. Never send multiple replies to a customer again.
Thanks to all of you who’ve given us early feedback! 🙏We’re excited to be launching shared numbers alongside all the recent product releases on Product Hunt today!Our whole team is available to answer any of your questions, so join the conversation on Product Hunt ⤴️We appreciate your support ♥️
Call recording on Android ⏺
Good news - call recording is now available in the Android app.Just tap on the record button while in the call to start and stop recording.Don’t forget to let the person you’re talking to know that the call is being recording. Stay compliant with your country or state recording laws. We’ve written a guide for staying compliant with the laws in your region when recording calls ⤴️Your recorded conversation will be available in the app immediately after the call.Using Android? Give it a try! Update the app on the Play Store 👩🏼💻On iOS? Stay tuned 😉Android: who said what, someone’s typing, copy to clipboard ✅
Since launching our new Android app two weeks ago, we’ve been making updates based on your feedback (thank you 🙏)This update has some most requested features and fixes.1. Shared number - see who said whatIf you have a shared phone number, you’ll be able to see who on the team sent what message. This way there’s no confusion about who sent a customer what message.2. See who’s typingEven better - you can see when your team member is typing or even has a conversation open. It helps avoid a lot of awkward moments.3. Copy conversation text to your clipboardLong press on the message and its content will be copied to your clipboard right away.4. Easier to typeYou told us that the box for typing messages is really small. We’ve made it bigger so it’s easier to type 👌
Call recording, speed dialing, get more numbers 📞
We’ve got another big update for you folks. Here is what’s new in the web app.⏺ Call recording124 of you asked for call recording so it has been a popular request.You can now record both incoming and outgoing calls right from the web app. Just click on the record button while in the call.
- Individual numbers are $10/mo each
- Shared numbers are $15/mo per member
- You can drag & drop the call screen anywhere you like on the screen so it doesn’t clutter your view
- Copy your phone numbers from the side menu
- Way easier to access your profile and settings
- Invite your team members to OpenPhone in 1 click
-
Unread is now a filter (rather than an inbox) so it’s even easier to stay on top of things
- You can now update your payment information inside the web app without issues
- We fixed the bug where you couldn’t update your email address on the account
We hope you enjoy these! Let us know what you think.Stay healthy folks!🏡
Shared numbers - someone’s typing 💬
If you’re using a shared phone number with your team, you’ll love this.1. See who said what 👩🏼💻No more guessing who said what - every message clearly shows the team member who sent it.
Android app 2.0 🎉
We’ve launched the new Android app. It’s a complete rewrite from the previous version.
- We wanted an Android app you could rely on for your business
- An Android app we could be proud of
- And, as our user August mentioned to us - not a buggy mess 😅
Web app 2.0 🖥
We’ve been working on some major improvements to the web app behind the scenes and are excited to finally share them with you.✨ Custom properties on contactsYou can now add useful fields to contacts like their address and website. Even better - add custom properties.
Customer Prospect Investor VIPOr add the date of your next appointment. The possibilities are endless.👥 Shared contactsYou can now share an OpenPhone contact with your whole company, team or specific individuals. When someone makes a change, everyone gets updated info right away.
- Audio player for voicemail is now much nicer
- Fixed the bug where you couldn’t block a contact
iOS app updates ✨
The latest iOS app has some sweet updates and improvements you’ve asked for.1. Separate inboxes for phone numbersIf you have multiple phone numbers on OpenPhone, you’ll now be able to filter and separate your inbox by phone number. This way, you can see all conversations for a specific phone number in one place.Want to see them in one view? No problem! Check out the All Private Numbers inbox.2. Support for shared phone numbersAs you might have heard, we’re getting ready to launch shared phone numbers on OpenPhone. The new iOS app supports shared numbers already.A shared phone number is like a shared inbox for all calls, messages, voicemail.Your shared numbers are organized as separate inboxes so that you and your team can stay on top of conversations easily.Want to try shared phone numbers? Check out your Admin Dashboard3. Much easier to share feedbackYou can now send us your feedback much easier directly from the app 💌
Brand new Android app 🎉
Our brand new Android app is now in beta 🎉We’ve rewritten it from scratch to be reliable and fast. It’s built entirely with native code, which means everything runs incredibly smoothly.Want to try it? Fill out this form we’ll give invite you to our beta.Get beta access 💌New: Contact sync between iOS & web 📇
Since launching the web app, you told us that you’d like to be able to sync your phone contacts with the web app.We heard that loud and clear and are excited to bring it to life.Today, this is available in the iOS app.Here’s how it works:1 - Launch OpenPhone for iOS2 - Tap on the Contacts button on the main menu3 - Tap to Sync device contactsNow, you’ll be able to see information for your contacts when talking to them via the web app.Want to try it? OpenPhone for iOSLastly, we’ve updated our branding and the sign-in screen on the iOS app. What do y’all think?
Web app improvements 🖥
The web app has a lot of improvements you’ve asked for.1 - Separate business address book and ability to add new contacts directly to OpenPhone 📇
Command + / 
3 - Speed - no more lag when you go between inboxes and conversationsHow can we make the web app even better? [email protected] 💌Slack + Email Integrations 📣
With our new Slack and email integrations, OpenPhone can notify the right people or channels whenever any of your OpenPhone numbers receive a call, message or voicemail.Here’s what it looks like:
- Go to Phone Numbers in the Admin Dashboard ⤴️
- Select the number you’d like to connect
- Click Add next to Slack
- Select the Slack channel you’d like OpenPhone to post to
- Click Allow to grant OpenPhone permission to post in your Slack workspace
- That’s it!
Coming Soon - Shared Phone Numbers 💥
We’re gearing up to launch shared phone numbers on OpenPhone.It’s like a shared inbox, but for a phone number.You’ll be able to team up on responding to calls and messages with your colleagues.There are so many use cases we’ll be able to power:- Support phone number
- Inbound sales number
- Dedicated phone number for VIP customers that’s shared by the founders
- Being able to share access to your phone number with your assistant
- Having a shared buzzer number for the office
Introducing the OpenPhone Web App 🖥
Since launching OpenPhone ~1.5 years ago, our #1 feature request has been talking and texting on the computer.If you spend the vast majority of your day in front of a monitor, you’ll understand why.⌨️ It’s nice to give your thumbs a break when responding to messages.🧠Not having to open your phone every time you need to call or message for work helps you stay focused and avoid distractions.✨ You can get through your phone inbox way faster.We’ve built the web app with this in mind and it’s live today 🚀Check out this 3-minute overview video to learn more 📹To use the web app, log in to your OpenPhone account here: https://my.openphone.com/loginIf you don’t have an account yet, you can sign up here: https://my.openphone.com/signupEnjoy!Web app gets tons of improvements + dark mode 🎉
Just in time for the holidays, we have some big updates to the web app.😎 Better layout + dark modeYou told us that navigating between the inbox and the contact list wasn’t intuitive. We wanted to make it better.So we brought it together in a more streamlined layout. You can now see information about the person you’re talking to on the right-hand side.And we now have dark mode.🎉
-
Press
UpandDownkeys to preview conversations without marking them as read. Then pressEnterto reply -
Eto mark a conversation as Done -
Uto mark a conversation as Unread -
Press
Dfor the dialer -
/to search contacts
/.
Want to try the web app? Sign up here: https://www.openphone.co/desktop
Faster, smoother voicemail recording on iOS 🎙
First impressions matter. When it comes to your business phone, your voicemail greeting makes that impression.We wanted to make recording your perfect voicemail incredibly fast and smooth.Here’s what it looks like now:- No more clunky UI
- No bugs (sorry!)
- Much higher quality
Web app (beta) gets more updates you’ve asked for
To those of you using the beta version already, thanks so much for your feedback and comments! Keep it coming and we’ll keep the updates coming!Here’s what we added to the web app today.🔔Chrome push notificationsYou now receive browser notifications for calls and messages. No need to hit “refresh”, have OpenPhone web app tab active or worry about missing anything!
Want to try the web app in beta as well? Fill out this form: https://www.openphone.co/desktop
OpenPhone for Teams + Admin Dashboard
Some exciting updates from our team as we get into December.👥Get OpenPhone numbers for your team membersDon’t ask your employees to use their personal phone numbers for work. Give them supercharged business phone numbers instead.Invite your colleagues and they’ll be able to get their business phone numbers in seconds.
- Protect your team members’ privacy
- Issue company-owned phone numbers
- Simplify employee onboarding and offboarding
- Manage your billing and account information
- See all phone numbers you own
- Invite team members