Overview
Call hold allows you to temporarily pause conversations with external callers while you consult with team members, look up information, or handle other tasks. Quo, formerly OpenPhone automatically plays hold music to keep callers engaged during the pause. Note that Hold is available on all Quo plans.How to use call hold
- Web/Desktop
- Mobile
Individual caller hold
- During an active call, click the Hold button ⏸️
- The caller hears hold music while you’re away
- Click the Hold button again to resume

Group call hold
For calls with multiple external participants:- Click the put call on hold button at the bottom of the call controls
- All external callers are placed on hold simultaneously
- Click put call on hold again to resume with all participants

Important limitations
Who can be placed on hold
- ✅ External callers: Any number outside your Quo workspace
- ❌ Team members: Internal workspace calls cannot be placed on hold
Call waiting interaction
When you have a caller on hold and receive another call:- Answering the new call: Automatically disconnects the held call
- No true call waiting: Quo doesn’t support traditional call waiting
- iOS call waiting: Limited call waiting available on iOS for direct numbers only
Answering a new call while someone is on hold will disconnect the held caller. Plan accordingly.
Currently, Quo offers one hold music option and doesn’t yet support custom music.
Troubleshooting
Can't put team member on hold
Can't put team member on hold
Hold only works with external callers. Calls between Quo workspace members cannot be placed on hold.
Held call was disconnected
Held call was disconnected
This happens when you answer another incoming call. Quo doesn’t support true call waiting, so new calls disconnect held calls.
Hold button not appearing
Hold button not appearing
Can I change the hold music
Can I change the hold music
Currently, Quo provides one standard hold music option. Custom hold music isn’t available, but you can minimize hold times for better experience.
Call waiting not working
Call waiting not working
Call waiting is currently only available on iOS for direct (non-shared) phone numbers. It’s not available on other platforms or shared numbers.