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Overview

OpenPhone’s call recording helps you capture important conversations for training, compliance, and quality assurance. Record calls manually during conversations or set up automatic recording for consistent documentation.
14 US states require consent from all parties before recording calls. Always notify callers and get consent before recording to stay legally compliant.

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Recording methods

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Manual recording

Start recording any call with one click:
  1. During a call, locate the call control menu
  2. Click the Record button ⏺️
  3. Recording begins immediately
Recording a phone call on OpenPhone web interface

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Automatic recording

Business and Scale plan users can enable auto-recording for specific numbers:
  1. Go to Settings → Phone numbers
  2. Select the phone number to configure
  3. Toggle on Auto-record calls
  4. All future calls to that number will be recorded automatically
Auto-record calls setting interface
Auto-record is number-specific and works across all platforms (web, desktop, mobile) for that number.

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Notification types

Configure how callers are notified about recording:
  1. Navigate to Settings → Phone numbers
  2. Select the number to configure
  3. Enable Call recording notification
  4. Choose notification type for inbound and outbound calls:
  • Voice notification: Automatic verbal announcement
  • Audio tone: Beep reminder to manually notify
  • No notification: Manual notification required

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Automatic voice notifications

For professional call recording disclosures, add a custom message using call flows:
  1. Go to Settings → Phone numbers → Call flow
  2. Click Edit call flow
  3. Drag Play audio step to the beginning of your flow
  4. Upload your recording notification message
  5. Publish changes
Adding play audio step in call flow builder
This creates professional announcements like: “This call is being recorded for quality and training purposes.”

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Accessing recordings

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View and manage recordings

All call recordings appear in conversation threads:
  1. Open the conversation containing recorded calls
  2. Look for call bubbles marked with “call”
  3. Click to play recordings directly in the app
  4. Download recordings (web, desktop, Android only)

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Call transcriptions

Business and Scale plans include AI-powered transcriptions:
  • Automatic transcription of recorded calls
  • Searchable text for quick reference
  • Multi-language support
  • Optional call summaries with key points
Learn more about call transcriptions →

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Plan availability

FeatureStarterBusinessScale
Manual recording✓✓✓
Auto-record✗✓✓
Call transcriptions✗✓✓
AI call summaries✗✓✓

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Troubleshooting

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Integration options

Call recordings integrate with popular business tools:
  • Gong: Automatic sync for conversation analytics
  • Salesforce: Link recordings to customer records
  • HubSpot: Attach recordings to contact histories
  • Custom integrations: API access for enterprise workflows
Explore integrations →