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Overview

Signing up for Quo and getting your dedicated phone number is simple. You can create a new account in minutes or join an existing workspace if you’ve been invited by your team.

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Creating a new account

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Step-by-step instructions

  1. Go to Quo’s sign up page
  2. Email verification: Enter your email address and click “Continue”. You’ll receive a 6-digit code in your email. Enter this code and click continue.
  3. Personal information: Enter your first and last name.
  4. Account type: Confirm whether this Quo account is for your team or just for you.
  5. Identity verification: To verify that you’re real, enter a mobile phone number and provide the verification code.
A landline, Skype number, or virtual number cannot be used for verification. You must use a real mobile phone number.
  1. Phone number selection: Choose between:
    • New phone number: We’ll automatically assign you one, which you can change by clicking “pick a different number”
    • Port existing number: We’ll assign you a temporary number while the porting process is completed. Learn more about porting
  2. Plan selection: Pick the plan you’d like to trial. Regardless of the plan you choose, you’ll get a 7-day free trial. You can cancel at any time and we’ll send you a reminder email a day before your trial ends.
  3. Payment information: Enter your credit or debit card information.
A temporary $1 hold will be applied to validate the payment method. This is not an actual charge and will be removed from your card within a few days.

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Identity verification requirements

To stay compliant with carriers and help reduce the risk of phone fraud, Quo requires identity verification for all workspaces.

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Why verification is required

Quo works with Stripe to conduct identity verification online. This ensures every workspace belongs to a real person or business with good and lawful intentions.

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Limitations without verification

In an unverified state, your workspace will have these limitations:
  • Limited to three outgoing conversations per day
  • Can only receive inbound calls from the number used to verify your account
  • No automated call forwarding options
  • Cannot add new phone numbers
These limitations persist even with a paid subscription until verification is complete.

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How to verify your identity

You’ll see a verification banner at the top of your Quo workspace until verified. Workspace owners can click “learn more” to begin the process.

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Best practices for successful verification

What you’ll need:
  • A valid government-issued photo ID (not a photocopy)
  • A device with a camera (mobile devices recommended)
Tips for success:
  • Clear images: Ensure photos aren’t too dark, bright, or blurry
  • Full visibility: Don’t block any part of your ID or face
  • Good lighting: Find ambient lighting without strong shadows or glare
  • Remove accessories: Take off sunglasses, masks, or other face coverings

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What information is collected

Stripe helps Quo confirm your identity by:
  • Capturing images of your government-issued ID to verify authenticity
  • Taking photos of your face to match with your ID
  • Collecting your name, date of birth, and ID number to validate against databases

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Privacy and data access

Both Quo and Stripe have access to your verification data. Stripe uses stringent security standards to handle and store this information. To request data removal after verification, email [email protected].

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Troubleshooting sign-up issues

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Email verification codes

If you’re not receiving verification codes, ensure Quo’s email address ([email protected]) is allowed in your email client.
  • Gmail
  • Outlook
  1. Log in to your Gmail account
  2. Click the gear icon → “See all settings”
  3. Select “Filters and blocked addresses” tab
  4. Click “Create a new filter”
  5. Enter [email protected] in the “From” field
  6. Click “Create filter” and check “Never send to spam”

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Existing account issues

If you receive a message indicating you already have an account during sign-up:
  1. Contact Support and provide the phone number you’re trying to use
  2. Support will text a verification code to confirm you’re the account owner
  3. Once verified, they’ll remove the number from the previous account
  4. You can then use the verified number to create a new account
Need assistance? Submit a request to our support team or chat with us.

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FAQs

Not at this time. Each email address can only be associated with one Quo account. If you need to keep billing separate for different businesses, you’ll need to register with a different email address and use an alternate browser or device to access the second account.
When you sign up and enter your credit/debit card details, a temporary $1 hold is placed on your card. This is a security check, not an actual charge. The hold will be removed from your card within a few days.
No, currently the government ID verification process described above is the only option. The in-app prompts will guide you through the required steps.
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