Need help or have a question? There are a few ways to chat with us — whether you want instant answers, live support, or to connect with our Sales team.

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💬 Live chat (Scale and Business plans only)

If you’re on the Scale or Business plan, you can chat with our team live Monday–Friday, 8:00 AM–5:00 PM PT. From web or desktop:
  1. Log into your OpenPhone workspace.
  2. Click the ? Help and Support button in the bottom-left corner. Open the Help and Support menu
  3. Click Chat with us to start a live conversation. Start a live chat
From mobile:
  1. Open the OpenPhone app and go to Settings.
  2. Tap Chat with us.

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🧠 Use the support chatbot (available 24/7)

All OpenPhone users — no matter your plan — can access our AI-powered chatbot, available in-app, day or night. It’s the fastest way to:
  • Get answers instantly
  • Troubleshoot common issues
  • Navigate features
Use the same steps as above (on web, desktop, or mobile) to open the chatbot when live chat isn’t available.

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🔎 Ask our docs

Select Command + I to start a chat with our AI assistant trained on our documentation.

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🤝 Talk to Sales

If you’re considering OpenPhone and want to:
  • Evaluate it for your organization
  • Request a demo
  • Learn which plan is the best fit
Our Sales team is happy to help. Fill out a quick form here and we’ll be in touch.