Number porting

​

Overview

Porting allows you to transfer your existing phone number from one provider to another, ensuring business continuity when switching services. Keep your established number while gaining access to modern communication features.

​

What is porting?

Number porting is the process of transferring a phone number from your current provider to a new one. This FCC-mandated process ensures you can keep your phone number when changing carriers, whether it’s a landline, wireless, or internet-based number.

​

The porting process

​

Before you port

​

What you need to know

Before initiating a port request, understand these important considerations: Service limitations

• Only call and SMS functions transfer with your number
• Carrier registration doesn’t continue from previous providers
• Internet services associated with the number won’t transfer
• Previous conversations and call history don’t carry over

Technical requirements

• Internet access is required to use Quo
• SMS functionality may take up to 48 hours to fully stabilize
• Emergency services (911) aren’t available through Quo
• Some services won’t send SMS verification codes to virtual numbers

​

Supported number types

We can port most North American numbers:

• US local numbers: All states supported
• Canadian local numbers: All provinces supported
• Puerto Rico local numbers: Supported
• Toll-free numbers: North American toll-free prefixes (800, 833, 844, 855, 866, 877, 888)
• Not supported: International numbers outside US/Canada

​

Cost considerations

• Quo fees: No charges for porting in or out
• Previous carrier fees: Your current provider may charge a port-out fee
• Additional numbers: Numbers beyond your user count are billed at $5/month starting 14 days after porting

​

How to port your number

​

Video walkthrough

​

Step-by-step process for porting in a single phone number

1. Navigate to Settings → Phone numbers, then click Port an existing number

2. Click Continue to porting

3. Enter your phone number and select your current carrier. If your carrier isn’t listed, type it manually.

4. Upload your billing information and a recent statement

5. Enter your carrier credentials:
   • Account number: Found on your bill or carrier dashboard
   • Account PIN: Usually in your carrier account settings (contact carrier if unsure)

6. Customize your number settings and digitally sign the authorization

​

Timeline expectations

• Processing time: 1-2 weeks depending on carrier response
• Service continuity: No interruption - use your number until port date
• Activation: Calling works immediately, SMS may take up to 48 hours to stabilize

​

During the porting process

While waiting for your port to complete, you can prepare by customizing your phone number settings:

​

Step-by-step process for porting in multiple phone numbers

1. Begin a new Port In Request using this form.
   • Enter your first name and last name
   • Enter the **email address linked to your Quo account **
     • This is where the phone numbers will be initially assigned

2. Choose if you’re porting in “One” or “More than one” phone numbers.
   • If porting a single phone number, type it into the field
   • If porting more than one phone number, choose a method below:
     • Click the “Copy & Paste Number” button and paste the phone numbers in the field, or
     • Click the “Upload CSV” button to upload a CSV file with the phone numbers
     • If you do not have a ready CSV file, you can click the “Download Template” button to provide the phone numbers to the file before uploading.
       
3. Choose the current carrier
   • If your carrier is not listed, select “Other” and enter the name of your carrier
4. Click the “Review Numbers” button
   • This checks for duplicates and format validity
   
5. Click the “Next” button
6. On the next page, provide the details based on your carrier’s records
   • Business Name
     • Leave this field blank if you don’t have one
   • Enter the first and last name of the phone number owner
   • Enter the billing/service address
     • This must be a physical address and cannot be a PO Box
   • Select country
   • Enter city
   • Select state/province
   • Enter zip/postal code
7. Click the “Attach billing statement” button to upload the billing statement, this file size should be below 4MB
   • A receipt, invoice, Customer Service Record (CSR), or a screenshot of the number can be uploaded if you don’t have a billing statement
     
8. On the next page, provide the following information:
   • **Account Number: **Found on your bill or carrier dashboad
   • Port-out/Transfer PIN: This should be newly generated; enter 0000 if your carrier does not provide a PIN
9. Digitally sign the authorization
10. Click the “Submit Request” button

​

Checking port status

Track your porting request progress in two ways:

​

Email updates

We send status updates to your account email address throughout the porting process. Check your inbox regularly for:

• Initial confirmation
• Carrier response updates
• Port date notification
• Completion confirmation

​

In-app status

View real-time status directly in Quo:

1. Click on your pending port number
2. Select Phone number settings
3. View current status and any required actions

​

Special considerations for iPhone users

When porting from an iPhone, you must deactivate iMessage and FaceTime to ensure all messages and calls route correctly to Quo.

​

Remove from iMessage

1. Go to iPhone Settings
2. Tap Messages
3. Tap Send & Receive
4. Uncheck your ported number in “You can be reached by iMessage at”

​

Remove from FaceTime

1. Go to iPhone Settings
2. Tap FaceTime
3. Uncheck your ported number in “You can be reached by FaceTime at”

Need assistance? Submit a request to our support team or chat with us.

​

FAQs