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Overview

Porting your T-Mobile phone numbers to Quo requires a transfer PIN that expires after 7 days and varies in format between consumer and business accounts. T-Mobile has streamlined their porting process through their mobile app, making it easier to obtain the necessary information. The transfer typically takes 1-2 weeks to complete.

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Before you begin

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Supported number types

  • Local US phone numbers
  • Canadian phone numbers
  • North American toll-free numbers

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Requirements

  • Active T-Mobile account with the numbers you want to port
  • T-Mobile mobile app or website access
  • Workspace owner or admin access in Quo
  • Desktop or web version of Quo for submitting the port request

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Information needed from T-Mobile

RequirementDetailsSteps
Transfer PINA 6-digit PIN is required for porting
The PIN is valid for seven (7) days before it expires		T-Mobile app
1. Tap on account
2. Select profile settings
3. Choose line settings
4. Select the number you’re porting
5. Tap on request a transfer PIN
Follow steps to generate a new PIN
Account numberConsumer: Typically nine digits
Business: varies, best to check first		T-Mobile website
Navigate to your account to view the account number displayed at the top of the page
Billing addressMust EXACTLY match the billing address T-Mobile has on fileDouble-check to ensure every detail is correct to prevent delays
Account statusAccount must be active and in good standingContact T-Mobile Live Chat to ensure your number is portable
Bill statementA recent bill statement is required to verify your account details during portingTake a screenshot, picture, or download the PDF version

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Important considerations

  • Ensure all information matches T-Mobile’s records exactly to avoid delays
  • Your account must be active and in good standing
  • Transfer PINs expire after 7 days - generate a new one if needed
  • Business account numbers vary in length - verify yours first
  • Do not cancel your T-Mobile service until the port is complete

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T-Mobile porting support

If you need assistance with T-Mobile-specific requirements:
  • Phone: 1-877-789-3106
  • Live Chat: Available through T-Mobile website and app
  • Porting department hours: Monday to Sunday 4 AM - 12 PM PST

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Steps to port from T-Mobile

  1. Generate transfer PIN → Use the T-Mobile app to get your 6-digit PIN
  2. Locate account number → Find it at the top of your T-Mobile account page
  3. Verify billing address → Ensure it matches T-Mobile records exactly
  4. Download recent bill → Save a PDF or screenshot for verification
  5. Submit port request → Follow our step-by-step porting guide
Need assistance? Submit a request to our support team or chat with us.

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FAQs

The porting process typically takes 1-2 weeks, provided all information is correct and matches T-Mobile’s records exactly.
T-Mobile transfer PINs are valid for 7 days. If yours expires, simply generate a new one through the T-Mobile app before submitting your port request.
Yes, but you’ll need authorization from the primary account holder. They will need to generate the transfer PIN and provide the account information.
Consumer accounts typically have 9-digit account numbers, while business account formats vary. Check your T-Mobile account page to see your specific account number format.
Your account must be in good standing to port. Pay any outstanding balances before initiating the port request to avoid delays or rejections.
No, voicemail messages and call history will not transfer to Quo. Save any important messages before the port completes.

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Need help?

Our porting specialists are here to assist you throughout the process.
  • Business plan users: Live chat available Monday-Sunday, 8 AM - 5 PM PST
  • All users: Submit a support request through the help center
  • Questions before starting? Review our general porting guide
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