Overview
Transferring your Grasshopper number to Quo requires gathering your account information and generating a transfer PIN before initiating the port request. The process typically takes 1-2 weeks.Before you begin
Requirements
- Active Grasshopper account in good standing
- Workspace owner or admin access in Quo
- Desktop or web access to Quo (porting transfers can’t be initiated via our mobile apps)
- Recent Grasshopper bill statement
Supported numbers
- US local numbers
- Canadian local numbers
- North American toll-free numbers
Gathering required information
Account details needed
| Information | Details | Where to find |
|---|---|---|
| Primary Account PIN | 4-digit code you create | Generate in Grasshopper app settings |
| Account number | 10 digits (usually your main number) | Menu → Settings → Account info → Customer ID |
| Billing address | Must match Grasshopper records exactly | Your Grasshopper account or recent bill |
| Bill statement | Recent statement for verification | Download PDF or take screenshot |
Generate your transfer PIN
1
Open Grasshopper app
Navigate to your account settings in the Grasshopper mobile app.
2
Access account information
Go to Menu → Settings → Account information.
3
Create PIN
Tap Account info → Primary PIN → Enter new 4-digit PIN.
Your transfer PIN may expire. Generate it close to when you plan to submit the port request.
Verify portability
Before initiating the port:- Check account status: Ensure your account is active and in good standing
- Contact Grasshopper: Use their Live Chat to confirm your number is portable
- Verify billing details: Double-check that all information matches exactly
Grasshopper support
For porting assistance:- Phone: 1-800-820-8210 (24/7)
- Live Chat: Available through their website
Common issues to avoid
- Mismatched information: Even small differences in addresses can delay porting
- Inactive accounts: Must be resolved before porting
- Expired PINs: Generate a new one if needed
- Outstanding balances: Clear any dues before initiating
Next steps
Once you have all required information:- Follow the standard porting process in Quo
- Submit your gathered information accurately
- Monitor your email for status updates
FAQs
How long does porting from Grasshopper take?
How long does porting from Grasshopper take?
The process typically takes 1-2 weeks, provided all information is correct and matches Grasshopper’s records.
What if my account is inactive?
What if my account is inactive?
You must reactivate your Grasshopper account before you can port the number. Contact their support for assistance.
Can I port multiple Grasshopper numbers?
Can I port multiple Grasshopper numbers?
Yes, but each number requires its own port request with complete documentation.
Will I lose any Grasshopper features during porting?
Will I lose any Grasshopper features during porting?
Your Grasshopper service remains active until the port completes, ensuring no service interruption.
Need help?
Our support team is here to guide you through the process:- Business users: Live chat available 8 AM - 5 PM PST
- All users: Submit a support request