Overview

Transferring your Grasshopper number to OpenPhone requires gathering your account information and generating a transfer PIN before initiating the port request. The process typically takes 1-2 weeks.

Before you begin

Requirements

  • Active Grasshopper account in good standing
  • Workspace owner or admin access in OpenPhone
  • Desktop or web access to OpenPhone (porting transfers can’t be initiated via our mobile apps)
  • Recent Grasshopper bill statement

Supported numbers

  • US local numbers
  • Canadian local numbers
  • North American toll-free numbers

Gathering required information

Account details needed

InformationDetailsWhere to find
Primary Account PIN4-digit code you createGenerate in Grasshopper app settings
Account number10 digits (usually your main number)Menu → Settings → Account info → Customer ID
Billing addressMust match Grasshopper records exactlyYour Grasshopper account or recent bill
Bill statementRecent statement for verificationDownload PDF or take screenshot

Generate your transfer PIN

1

Open Grasshopper app

Navigate to your account settings in the Grasshopper mobile app.
2

Access account information

Go to Menu → Settings → Account information.
3

Create PIN

Tap Account info → Primary PIN → Enter new 4-digit PIN.
Your transfer PIN may expire. Generate it close to when you plan to submit the port request.

Verify portability

Before initiating the port:
  1. Check account status: Ensure your account is active and in good standing
  2. Contact Grasshopper: Use their Live Chat to confirm your number is portable
  3. Verify billing details: Double-check that all information matches exactly

Grasshopper support

For porting assistance:
  • Phone: 1-800-820-8210 (24/7)
  • Live Chat: Available through their website

Common issues to avoid

  • Mismatched information: Even small differences in addresses can delay porting
  • Inactive accounts: Must be resolved before porting
  • Expired PINs: Generate a new one if needed
  • Outstanding balances: Clear any dues before initiating

Next steps

Once you have all required information:
  1. Follow the standard porting process in OpenPhone
  2. Submit your gathered information accurately
  3. Monitor your email for status updates
Need assistance? Submit a request to our support team or chat with us.

FAQs

Need help?

Our support team is here to guide you through the process: