Overview
Porting your RingCentral phone numbers to Quo requires your voicemail PIN and typically uses your main company number as the account number. RingCentral is a major business VoIP provider, and the porting process is well-established. The transfer typically completes within 1-2 weeks.Before you begin
Supported number types
- Local US phone numbers
- Canadian phone numbers
- North American toll-free numbers
Requirements
- Active RingCentral account with the numbers you want to port
- Voicemail PIN (6-10 digits)
- Workspace owner or admin access in Quo
- Desktop or web version of Quo for submitting the port request
Information needed from RingCentral
| Requirement | Details | Steps |
|---|---|---|
| Voicemail PIN | 6 - 10 digits | RingCentral App NOTE: You cannot view your current PIN. If you can’t remember it, you have to edit and save it Go to settings → phone settings → phone → edit voicemail PIN |
| Account number | 10 digits, typically the main company number | Go to the RingCentral website → account → billing |
| Billing address | Must EXACTLY match what RingCentral has on file | Double-check to ensure every detail is correct to prevent delays |
| Account status | Account must be active and in good standing | Contact RingCentral Live Chat to ensure your number is portable |
| Bill statement | A recent bill statement is required to verify your account details during porting | Take a screenshot, picture or download the PDF version |
Important considerations
- Ensure all information matches RingCentral records exactly to avoid delays
- Your account must be active and in good standing
- You cannot view your current voicemail PIN - reset it if forgotten
- The main company number typically serves as your account number
- Do not cancel your RingCentral service until the port is complete
RingCentral support
If you need assistance with RingCentral-specific requirements:- Phone Support: 1-888-898-4591 (Monday to Sunday 5 AM - 6 PM PST)
- Live Chat: Available 24/7 for immediate assistance
Steps to port from RingCentral
- Verify or reset voicemail PIN → Access RingCentral app settings to set a known PIN
- Locate account number → Find your main company number in billing section
- Confirm billing address → Ensure it matches RingCentral records exactly
- Download recent bill → Save a PDF or screenshot for verification
- Submit port request → Follow our step-by-step porting guide
FAQs
How long does it take to port from RingCentral?
How long does it take to port from RingCentral?
The porting process typically takes 1-2 weeks, provided all information is correct and matches RingCentral’s records.
I don't know my voicemail PIN. What should I do?
I don't know my voicemail PIN. What should I do?
You’ll need to reset it through the RingCentral app. Go to settings → phone settings → phone → edit voicemail PIN. Use this new PIN for your port request.
Is my main number the same as my account number?
Is my main number the same as my account number?
In most cases, yes. RingCentral typically uses the main company number as the account number. You can verify this in your billing section.
What happens to my RingCentral extensions and users?
What happens to my RingCentral extensions and users?
Extensions and user configurations remain with RingCentral. Only the specific numbers you port will transfer to Quo. Plan accordingly for any dependent extensions.
Can I port some numbers and keep others with RingCentral?
Can I port some numbers and keep others with RingCentral?
Yes, you can selectively port numbers. Only include the numbers you want to transfer in your port request. Other numbers will remain active with RingCentral.
Will my RingCentral integrations continue working?
Will my RingCentral integrations continue working?
No, integrations tied to RingCentral will stop working once the port completes. Set up new integrations in Quo after your numbers are active.