Overview

Transferring your Aircall phone numbers to Quo is straightforward and free. Since Aircall is a VoIP provider, the porting process typically involves minimal requirements and can be completed quickly once you have the necessary information from your Aircall account.

Before you begin

Number types we can port

  • Local US & Canadian phone numbers
  • Puerto Rico numbers
  • North American toll-free numbers

Requirements

  • Active Aircall account with the numbers you want to port
  • Workspace owner or admin access in Quo
  • Desktop or web version of Quo for submitting the port request

Information needed from Aircall

To port your numbers from Aircall, you’ll need to gather the following information:
RequirementDetailsWhere to find it
Account numberYour Aircall phone number being portedUse your full phone number as the account number.
PIN/PasswordUse 0000Enter 0000 when submitting your request to Quo.
Billing addressMust match exactly what Aircall has on fileFound in your Aircall account settings
Billing statementRecent invoice or screenshot showing number, name, addressDownload from your Aircall billing section
Ensure your Aircall account is active and in good standing before initiating the port. Suspended or closed accounts cannot be ported.

Steps to port from Aircall

  1. Gather your account information → Log into your Aircall account and collect all required details
  2. Verify number eligibility → Ensure the numbers you want to port are active
  3. Submit port request → Follow our step-by-step porting guide
  4. Wait for confirmation → We’ll process your request and notify you of any additional requirements

Timeline and expectations

  • Processing time: VoIP-to-VoIP ports like Aircall typically complete within 1-2 weeks
  • Service continuity: Your Aircall numbers will continue working until the port completes
  • Completion notice: You’ll receive email confirmation when your numbers are active in Quo
Do not cancel your Aircall service until the port is complete. Canceling early will make your numbers unportable.
Need assistance? Submit a request to our support team or chat with us.

FAQs

Yes, you can submit multiple numbers in a single porting request. Include all numbers you want to transfer when filling out the port form.
Call history and recordings remain with Aircall and won’t transfer to Quo. We recommend exporting any important data before completing the port.
No, you don’t need to contact Aircall beforehand. The porting process automatically notifies them. However, ensure your account is current to avoid any delays.
There should be minimal to no downtime. Numbers typically switch from Aircall to Quo within minutes once the port completes.

Need help?

Our porting specialists are here to assist you throughout the process.
  • Business plan users: Live chat available Monday-Sunday, 8 AM - 5 PM PST
  • All users: Submit a support request through the help center
  • New to Quo? Start your free trial today