Overview
Transferring your Aircall phone numbers to Quo is straightforward and free. Since Aircall is a VoIP provider, the porting process typically involves minimal requirements and can be completed quickly once you have the necessary information from your Aircall account.Before you begin
Number types we can port
- Local US & Canadian phone numbers
- Puerto Rico numbers
- North American toll-free numbers
Requirements
- Active Aircall account with the numbers you want to port
- Workspace owner or admin access in Quo
- Desktop or web version of Quo for submitting the port request
Information needed from Aircall
To port your numbers from Aircall, you’ll need to gather the following information:| Requirement | Details | Where to find it |
|---|---|---|
| Account number | Your Aircall phone number being ported | Use your full phone number as the account number. |
| PIN/Password | Use 0000 | Enter 0000 when submitting your request to Quo. |
| Billing address | Must match exactly what Aircall has on file | Found in your Aircall account settings |
| Billing statement | Recent invoice or screenshot showing number, name, address | Download from your Aircall billing section |
Ensure your Aircall account is active and in good standing before initiating the port. Suspended or closed accounts cannot be ported.
Steps to port from Aircall
- Gather your account information → Log into your Aircall account and collect all required details
- Verify number eligibility → Ensure the numbers you want to port are active
- Submit port request → Follow our step-by-step porting guide
- Wait for confirmation → We’ll process your request and notify you of any additional requirements
Timeline and expectations
- Processing time: VoIP-to-VoIP ports like Aircall typically complete within 1-2 weeks
- Service continuity: Your Aircall numbers will continue working until the port completes
- Completion notice: You’ll receive email confirmation when your numbers are active in Quo
Do not cancel your Aircall service until the port is complete. Canceling early will make your numbers unportable.
FAQs
Can I port multiple Aircall numbers at once?
Can I port multiple Aircall numbers at once?
Yes, you can submit multiple numbers in a single porting request. Include all numbers you want to transfer when filling out the port form.
What happens to my Aircall call history?
What happens to my Aircall call history?
Call history and recordings remain with Aircall and won’t transfer to Quo. We recommend exporting any important data before completing the port.
Do I need to notify Aircall about the port?
Do I need to notify Aircall about the port?
No, you don’t need to contact Aircall beforehand. The porting process automatically notifies them. However, ensure your account is current to avoid any delays.
Will there be any downtime during the port?
Will there be any downtime during the port?
There should be minimal to no downtime. Numbers typically switch from Aircall to Quo within minutes once the port completes.
Need help?
Our porting specialists are here to assist you throughout the process.- Business plan users: Live chat available Monday-Sunday, 8 AM - 5 PM PST
- All users: Submit a support request through the help center
- New to Quo? Start your free trial today