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Overview

OpenPhone’s international calling and messaging lets you connect with contacts worldwide at competitive rates. Use pre-paid credits to call and text countries outside the US and Canada, with transparent per-usage billing.
International calling is not available during the 7-day trial. You can end your trial early or wait until it expires to access international features.

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Setting up international calling

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Enable international features

Only workspace Owners and Admins can enable international calling:
  1. Go to Settings → Phone numbers
  2. Select the specific phone number to configure
  3. Under General, find International calling and messaging
  4. Toggle the switch to enable
Enabling international calling in phone number settings
International calling must be enabled per phone number, not account-wide.

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Purchase credits

International calls and texts use pre-paid credits:
  1. Navigate to Settings → Plan & billing
  2. Scroll to the credits section
  3. Click Buy Credits to purchase
  4. Set up auto-charge to automatically refill credits when low
Buying international credits interface
Setting up auto-charge for international credits
International credits are not available for accounts using iOS App Store billing. Switch to credit card billing first to purchase credits.

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Making international calls

Method 1: Direct dialing
  1. In the call interface, type + followed by country code and number
  2. Example: +44 20 7946 0958 for a UK number
  3. Click call to connect
Method 2: From conversations
  1. Open an existing conversation with an international contact
  2. Click the call icon 📞 in the top right
  3. Call connects using stored number format

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Important messaging limitations

  • UK restriction: As of June 2023, UK doesn’t allow SMS from 10-digit numbers from other countries
  • Delivery variations: Message delivery times vary by country and carrier
  • Rate differences: Text rates differ significantly between countries

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Pricing and rates

Each country has different calling and texting rates. Your credits are deducted based on actual usage. No hidden fees or connection charges. Check rates for all supported countries: View international rates →

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Cost management

  • Auto-charge: Prevent service interruption with automatic credit refills
  • Usage monitoring: Track spending through billing dashboard
  • Rate comparison: Compare costs before making calls
  • Credit alerts: Get notified when credits run low

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Supported countries

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Coverage

OpenPhone supports international calling and messaging to most countries worldwide, with competitive rates for:
  • Europe: All major European countries
  • Asia: Including major business centers
  • South America: Most countries supported
  • Africa: Major destinations available
  • Oceania: Australia, New Zealand, and region

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Service limitations

  • US and Canada: Included in all plans (no credits needed)
  • Toll-free numbers: North American toll-free included
  • Premium numbers: Some premium services may not be supported
  • Emergency services: Use local emergency numbers, not OpenPhone

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Account requirements

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Trial limitations

  • No international access: International features disabled during trial
  • End trial early: Access features immediately by upgrading
  • Credit card required: Needed for credit purchases

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Billing requirements

  • Owner/Admin access: Only workspace Owners and Admins can enable features
  • Credit card billing: Required for credit purchases
  • Auto-charge setup: Recommended to prevent service interruption

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Member access

  • Making calls: All team members can make international calls once enabled
  • Credit visibility: Members can see credit balance but cannot purchase
  • Usage tracking: Individual usage tracked for billing transparency

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FAQs