Sometimes, maybe due to a planned vacation, a holiday, or even just during a long meeting, you might want to create temporary call flow that’s different from usual. You can now create and switch between multiple call flows in OpenPhone on desktop or web. This gives you more flexibility to adapt your call routing setup for different situations — without having to constantly edit (and re-edit) your default flow. Clean Shot%202025 08 21%20at%2016 43 59%402x Pn 👉 Available on all OpenPhone plans. 👉 Note: eve ore improvements for this feature are coming soon

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When to use temporary call flows

  • Holidays and seasonal promotions and campaigns: run unique greetings or routing setups during special offers or events.
  • In a meeting: Need all your calls to go straight to Sona while you’re unavailable? Toggle a dedicated call flow on and switch right back when you’re done.

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How it works

  1. Go to your phone number’s call flows section on desktop or web.
  2. Click **+ Create new call flow’**Add a name and emoji so your call flows are easier to identify and manage later.
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  1. Build your call flow as needed (add menus, greetings, routing, etc.).
  2. Click Publish when you’re ready. This will activate the new call flow and replace your current one. You can re-publish your main call flow at any time.
Clean Shot%202025 08 21%20at%2016 50 14 Gi ✨ With temporary call flows, you can keep your default flow intact and instantly switch to a setup designed for the moment, whether that’s a quick meeting, a seasonal promotion, or holiday coverage.