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Overview

OpenPhone AI contact suggestions automatically analyze voicemails and call recordings to identify missing contact information, helping you build a comprehensive contact list without manual data entry. This feature saves time and ensures you know who’s calling, even before creating formal contact records.
AI contact suggestions are available on Business plans and require call recording and transcription to be enabled.

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How AI contact suggestions work

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Automatic contact detection

AI analysis process: When voicemails or call recordings are transcribed, OpenPhone AI automatically searches for:
  • First name: Personal identification from conversation
  • Last name: Complete name information
  • Company: Business or organization affiliation
  • Contact role: Job title or position mentioned
Smart recognition:
  • AI identifies contact details mentioned naturally in conversations
  • Works with various speech patterns and conversation styles
  • Processes both formal introductions and casual mentions
  • Analyzes context to ensure accurate suggestions

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Suggestion presentation

Where suggestions appear:
  • Contact panel: Integrated with existing contact interface
  • Inbox chat list: Shows suggested names for unknown numbers
  • Incoming call alerts: Displays potential contact information during calls
  • Notifications: Alerts you to new contact suggestions
AI contact suggestion interface showing suggested contact details

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Managing contact suggestions

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Suggestion options

Available actions:
  • Accept: Create contact with suggested information
  • Edit: Modify details before creating contact
  • Dismiss: Reject suggestion and prevent future suggestions for this number
Contact creation process:
  • Accepted suggestions create contacts using workspace default sharing settings
  • Contact information follows your organization’s contact management policies
  • New contacts are immediately available across your workspace

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Suggestion accuracy

Quality considerations:
  • Suggestions are AI-generated and may require verification
  • Edit contact details to ensure accuracy before accepting
  • Dismiss incorrect suggestions to improve future AI performance
  • Review suggested information for completeness

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Configuration and settings

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Enabling/disabling suggestions

Default status: AI contact suggestions are enabled by default for all Business plan customers. Administrative control:
  1. Navigate to Settings → Contacts
  2. Toggle Contact suggestions on or off
AI contact suggestions settings interface
Permission requirements:
  • Workspace Owners: Full control over contact suggestion settings
  • Administrators: Can enable/disable feature for workspace
  • Members: Can accept, edit, or dismiss individual suggestions

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Per-number suggestion control

Individual number management:
  • Dismissing a suggestion for a specific phone number prevents future suggestions for that number
  • Useful for known contacts who don’t need AI suggestions
  • Helps reduce suggestion noise for frequently contacted numbers

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FAQs