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Overview

OpenPhone’s HubSpot integration connects your phone communications with your CRM, The HubSpot integration makes it easier to view contact details as a HubSpot contact, whenever a HubSpot contact calls or messages your OpenPhone number. You don’t even have to add them as an OpenPhone contact. The following fields from HubSpot are automatically imported into the contact profile in OpenPhone:
HubSpot integration is available for Business and Scale plan customers. Requires OpenPhone workspace Owner/Admin and HubSpot Super Admin permissions.

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How the integration works

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Contact syncing

Automatic contact import: When HubSpot contacts call or message your OpenPhone numbers, their details automatically appear in OpenPhone: Imported fields:
  • First Name
  • Last Name
  • Phone
  • Email address
Additionally, if these fields are not empty in HubSpot, they will also display:
  • Job title
  • Company
  • Link to a HubSpot record
HubSpot contact details displayed in OpenPhone

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Limitations of contact syncing with HubSpot

Contact syncing with HubSpot has some limitations:
  • To display HubSpot contact details, a call must be with a phone number that matches the number of an existing HubSpot contact’s phone number.
  • Updating contacts in OpenPhone does not update them as HubSpot contacts. If you need to update the name, email address, or phone number associated with a HubSpot contact, you need to make those changes directly in HubSpot.
  • Contacts created and updated in OpenPhone do not automatically sync to HubSpot at this time.

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Integrated OpenPhone activities logging to HubSpot contacts

Activities done through OpenPhone can all automatically be logged to a relevant contact in HubSpot! These include all of the following:
  • incoming calls
  • outgoing calls
  • call recordings
  • call summaries
  • voicemail
  • text messages
Additionally, OpenPhone call summaries now sync to HubSpot!
OpenPhone activities logged in HubSpot contact record
Note: Messages are now logged as SMS instead of being grouped under “call” types. This ensures accurate reporting for team performance analysis in HubSpot.

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**Option to use HubSpot call minutes or not **

You can call your contacts straight from HubSpot’s app with your OpenPhone number. Doing so means you won’t be using the call minutes in your HubSpot subscription. To call your HubSpot contacts without using your HubSpot call minutes, follow these steps:
  1. First, make OpenPhone the default app for calling on your computer.
  2. Select a contact in HubSpot and hover over their phone number. You’ll see a share icon.
  3. Click the icon for the option to call that number in OpenPhone.
Click To Call Mac Gi
After clicking the pop up, you’ll be taken to the OpenPhone desktop app where you can click Call to dial that number.

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Who can access and set up the HubSpot integration?

All customers on the OpenPhone Scale and Business plans have access the integration. Only an OpenPhone workspace owner or admin user can set up the integration. From within HubSpot, you can access this integration with any HubSpot plan. However, you’ll need to have super admin permissions in order to connect HubSpot to OpenPhone.

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How to set up the HubSpot integration

  1. If you are an OpenPhone workspace owner or admin, go to the OpenPhone web or desktop app.
  2. In your workspace, select Integrations.
  3. Select HubSpot and click the Connect to HubSpot button.
Configurationsettingsgetstarted Pn HubSpot will ask you to confirm the HubSpot account you want to connect to OpenPhone. Click the bubble to the left of your selected account name. Clean Shot2025 07 18at10 41 54@2x Pn
Phone number selection for HubSpot sync
  1. After clicking **Choose Account **to confirm, you’ll be redirected back to the integration settings in OpenPhone.
  2. Scroll down to Phone Numbers. Here, you can toggle on and off:
  • Auto-log calls - Toggling on automatically logs incoming and outgoing calls to the matching  contact or company in HubSpot.
  • Auto-log messages - Toggling on automatically logs incoming and outgoing messages to the matching contact or company in HubSpot (Note: this setting currently auto-logs SMS messages. MMS messages sent through OpenPhone will show as a blank message in HubSpot currently. However, a sales rep can add the image, GIF, or video into the log history in HubSpot by clicking into the blank message in HubSpot and clicking Save).
Clean Shot2025 07 18at10 59 40@2x Pn

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Using OpenPhone minutes

Click-to-call without HubSpot minutes:
  1. Set OpenPhone as default calling app on your computer
  2. Hover over phone number in HubSpot contact
  3. Click share icon that appears
  4. Select option to call in OpenPhone
  5. Complete call in OpenPhone desktop app

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How to disconnect the HubSpot integration

If you wish to uninstall your HubSpot integration, there are two ways to do so:
  • In your OpenPhone workspace, navigate to Settings > Integration > HubSpot. There click Disconnect.
  • In HubSpot, to deactivate the OpenPhone app navigate to your Connected apps and uninstall. For more details on this, please visit this page.
It is important to note that during the time your integration is inactive, calls or activities will not log, and retroactive logging of that data is not possible. Please keep this in mind should you decide to manually deactivate your integration for any reason. All data will be stored within OpenPhone as normal. Looking for more ways to bring together OpenPhone and other features in HubSpot? Check out our Zapier integration.