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Overview

OpenPhone’s Gong integration automatically syncs call recordings to Gong for conversation intelligence and analysis. Analyze call interactions, track key moments, and leverage Gong’s AI-powered insights on your OpenPhone conversations.
Gong integration is available for Business plan customers. You must be a workspace Owner or Admin to set up the integration.

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How the integration works

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Automatic call recording sync

Recording workflow:
  • OpenPhone call recordings automatically import to Gong
  • Choose auto-recording at phone number level or manual recording during calls
  • Recordings sync immediately after call completion
  • Full audio and transcript data transferred
Call recording importing from OpenPhone to Gong

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Gong analysis features

Available in Gong:
  • Full call recording playback
  • AI-generated conversation insights
  • Key moments and points of interest identification
  • Questions asked during calls
  • Repeat phrases and talking patterns
Call recording playback interface in Gong

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Transcript analysis

Call transcript features:
  • Complete conversation transcription
  • Coaching opportunities identification
  • Sales methodology tracking
  • Performance analysis and insights
Call transcript analysis in Gong interface

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Setting up Gong integration

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Prerequisites

Requirements:
  • OpenPhone Business plan subscription
  • Active Gong account
  • Workspace Owner or Admin permissions in OpenPhone
  • Admin access to Gong workspace

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Connection process

To connect OpenPhone to Gong:
  1. Open OpenPhone web or desktop app
  2. Navigate to Settings → Integrations
  3. Select Gong from available integrations
  4. Click + Connect to Gong
  5. Authorize connection in Gong
  6. Return to OpenPhone for configuration
Selecting Gong integration in OpenPhone workspace

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Configuration

After connecting:
  • Select phone numbers to sync recordings from
  • Configure which calls should be recorded
  • Set up automatic vs. manual recording preferences
  • Test the integration with sample calls

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Using the integration

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Recording settings

Call recording options:
  • Auto-record: All calls on selected numbers automatically recorded
  • Manual recording: Use record button during live calls
  • Selective sync: Choose which recordings sync to Gong
  • Number-specific settings: Different recording rules per phone number

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Data synchronization

What syncs to Gong:
  • Complete call audio recordings
  • Call metadata (duration, participants, timestamps)
  • Conversation transcripts
  • Call outcomes and dispositions

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Analysis workflow

In Gong platform:
  • Review imported OpenPhone calls
  • Analyze conversation patterns and insights
  • Track sales methodology adherence
  • Use coaching features for team development
  • Generate reports on call performance

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Best practices

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Recording management

Effective recording strategy:
  • Enable auto-recording for sales and support numbers
  • Train team on manual recording for important calls
  • Review recording settings regularly
  • Ensure compliance with local recording laws

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Gong optimization

Maximizing insights:
  • Tag important calls for easy filtering
  • Use Gong’s coaching features for team development
  • Set up custom trackers for key sales moments
  • Regular review of conversation analytics

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Team workflow

Integration in daily work:
  • Include Gong analysis in sales reviews
  • Use insights for coaching conversations
  • Track performance trends over time
  • Share best practices identified through analysis
Complementary tools: