Slack

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Overview

Quo’s Slack integration sends real-time notifications to your chosen Slack channels whenever your Quo numbers receive calls, messages, or voicemail. Keep your team informed and enable quick responses to customer communications.

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Setting up Slack integration

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Connection process

To connect Quo to Slack:

1. Navigate to Settings → Phone Numbers
2. Select the phone number to integrate
3. Scroll to Integrations section
4. Click Connect to your Slack
5. Authorize Quo in your Slack workspace
6. Choose target Slack channel
7. Configure notification preferences

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Authorization and setup

Slack workspace permissions:

• Grant Quo permission to post messages
• Select specific channel for notifications
• Configure which team members can see notifications
• Set up appropriate channel permissions

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Notification configuration

Available event types:

• Text messages: Real-time message notifications
• Missed calls: Alerts for unanswered calls
• Voicemail: New voicemail notifications

Customization options:

• Toggle specific event types on/off
• Choose different channels for different events
• Configure notification timing and frequency

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Slack notification format

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How notifications appear

Notification content includes:

• Event type (call, message, voicemail)
• Sender/caller information
• Message content or call details
• Timestamp
• Quick action buttons

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Message formatting

Text message notifications:

• Complete message content
• Sender identification
• Quo number that received message
• Thread organization for conversations

Call notifications:

• Caller identification
• Call duration (if answered)
• Miss call indicators
• Voicemail status

Voicemail notifications:

• Caller information
• Voicemail duration
• Transcription (when available)
• Direct playback options

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Managing Slack integration

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Updating settings

To modify Slack notifications:

• Return to phone number integration settings
• Adjust event types and channels
• Change notification frequency
• Update channel permissions

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Best practices

Effective Slack integration:

• Use dedicated channels for Quo notifications
• Configure appropriate team access
• Set notification preferences to avoid channel noise
• Use threading for related conversations

Channel organization:

• Create separate channels for different phone numbers
• Use descriptive channel names
• Set appropriate channel purposes
• Configure channel notification levels

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Troubleshooting

Common setup issues:

• Verify Slack workspace permissions
• Check channel access for Quo app
• Confirm notification settings are enabled
• Test with sample notifications

Performance optimization:

• Monitor channel message volume
• Adjust notification types based on team needs
• Use Slack’s notification settings
• Regular review of integration effectiveness