Email

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Overview

Email integration keeps you informed of important communications by sending notifications whenever your Quo numbers receive calls, messages, or voicemail. Stay connected even when you’re away from your phone.

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Setting up email notifications

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Configuration steps

To connect email notifications:

1. Navigate to Settings → Phone Numbers
2. Select the phone number to configure
3. Scroll to Integrations section
4. Click Connect to your email
5. Configure notification preferences

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Notification settings

Default configuration:

• Account email automatically included as recipient
• Notifications enabled for text messages, missed calls, and voicemail
• Additional email addresses can be added

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Customizing notifications

Available event types:

• Text messages: Receive copy of all incoming messages
• Missed calls: Get notified when calls go unanswered
• Voicemail: Email delivery of voicemail recordings and transcripts

Additional recipients:

• Add team members or assistants
• Include external email addresses
• Configure different recipients for different event types

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Email notification format

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What notifications include

Email content:

• Clear subject line indicating event type
• Sender/caller information
• Message content or call details
• Timestamp of activity
• Direct link to conversation in Quo

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Notification types

Text message notifications:

• Full message content
• Sender’s phone number
• Quo number that received the message
• Quick reply options

Missed call notifications:

• Caller information
• Call duration and time
• Voicemail status (if left)
• Call-back options

Voicemail notifications:

• Audio file attachment
• Voicemail transcription (if available)
• Caller details
• Playback and management options

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Managing email integration

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Updating settings

To modify email notifications:

• Return to phone number settings
• Adjust event types and recipients
• Enable or disable specific notification types
• Update email addresses as needed

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Best practices

Effective email notification setup:

• Choose relevant events to avoid inbox clutter
• Include key team members for shared numbers
• Use email filters to organize Quo notifications
• Regularly review and update recipient lists

Email management tips:

• Create dedicated folder for Quo notifications
• Set up email rules for automatic organization
• Use notification content for quick context
• Leverage direct links to access full conversations