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Overview

Email integration keeps you informed of important communications by sending notifications whenever your Quo numbers receive calls, messages, or voicemail. Stay connected even when you’re away from your phone.
Only Admins and Owners of phone numbers can configure email integrations.

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Setting up email notifications

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Configuration steps

To connect email notifications:
  1. Navigate to Settings → Phone Numbers
  2. Select the phone number to configure
  3. Scroll to Integrations section
  4. Click Connect to your email
  5. Configure notification preferences
Phone numbers settings interface

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Notification settings

Default configuration:
  • Account email automatically included as recipient
  • Notifications enabled for text messages, missed calls, and voicemail
  • Additional email addresses can be added
Email integration setup interface

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Customizing notifications

Available event types:
  • Text messages: Receive copy of all incoming messages
  • Missed calls: Get notified when calls go unanswered
  • Voicemail: Email delivery of voicemail recordings and transcripts
Additional recipients:
  • Add team members or assistants
  • Include external email addresses
  • Configure different recipients for different event types
Email notification preferences configuration

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Email notification format

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What notifications include

Email content:
  • Clear subject line indicating event type
  • Sender/caller information
  • Message content or call details
  • Timestamp of activity
  • Direct link to conversation in Quo
Example voicemail notification in Gmail inbox

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Notification types

Text message notifications:
  • Full message content
  • Sender’s phone number
  • Quo number that received the message
  • Quick reply options
Missed call notifications:
  • Caller information
  • Call duration and time
  • Voicemail status (if left)
  • Call-back options
Voicemail notifications:
  • Audio file attachment
  • Voicemail transcription (if available)
  • Caller details
  • Playback and management options

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Managing email integration

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Updating settings

To modify email notifications:
  • Return to phone number settings
  • Adjust event types and recipients
  • Enable or disable specific notification types
  • Update email addresses as needed

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Best practices

Effective email notification setup:
  • Choose relevant events to avoid inbox clutter
  • Include key team members for shared numbers
  • Use email filters to organize Quo notifications
  • Regularly review and update recipient lists
Email management tips:
  • Create dedicated folder for Quo notifications
  • Set up email rules for automatic organization
  • Use notification content for quick context
  • Leverage direct links to access full conversations