Overview

Porting your Comcast (Xfinity) phone numbers to OpenPhone requires gathering specific information including a voice security PIN. Comcast has different processes for landline and mobile customers, with distinct PIN generation methods for each. The porting process typically completes within 1-2 weeks.

Before you begin

Supported number types

  • Local US phone numbers
  • Canadian phone numbers
  • North American toll-free numbers
  • Comcast landline numbers
  • Xfinity Mobile numbers

Requirements

  • Active Comcast/Xfinity account with the numbers you want to port
  • Primary user access for PIN generation
  • Workspace owner or admin access in OpenPhone
  • Desktop or web version of OpenPhone for submitting the port request

Information needed from Comcast

RequirementDetailsSteps
Xfinity voice security PINMust be the primary user
Landline: 4 digits long
Mobile: 6 digits long
The PIN is valid for 7 days before it expires
Website landline customers
1. Go to the account icon → select Account and Identity
2. Choose Xfinity ID and Security → Service Access section
3. Select Home Phone Security PIN
4. Choose to have the new PIN sent via direct mail, automated call, or email

Website mobile customers
1. Navigate to the Devices section
2. Select the device linked to the number being ported
3. Click on Transfer your number, then follow the prompts to obtain your Transfer PIN
Account numberLandline: Typically 16 digits
Mobile: 9 - 12 digits
Website landline customers
1. Go to Account Details → Click on the Account icon → Account and Identity
The account number is in account details

Website mobile customers
Go to Account Information and navigate to Billing. The account number is under account details
Billing addressMust match EXACTLY what Comcast (Xfinity) has on fileDouble-check to ensure every detail is correct to prevent delays
Account statusAccount must be active and in good standingContact Comcast (Xfinity) Live Chat to ensure your number is portable
Bill statementA recent bill statement is required to verify your account details during portingTake a screenshot, picture or download the PDF version

Important considerations

  • Ensure all information matches Comcast (Xfinity) records exactly to avoid delays
  • Your account must be active and in good standing
  • Voice security PINs expire after 7 days - generate a new one if needed
  • Only the primary account user can generate the security PIN
  • Do not cancel your Comcast service until the port is complete

Comcast porting support

If you need assistance with Comcast-specific requirements:
  • Phone: 1-800-934-6489 (Monday - Sunday 5 AM - 9 PM PST)
  • Live Chat: Monday - Sunday 4 AM - 8 PM PST

Steps to port from Comcast

  1. Verify primary user access → Ensure you’re the primary user on the account
  2. Generate security PIN → Follow the appropriate process for landline or mobile
  3. Gather account details → Collect your account number and exact billing address
  4. Download recent bill → Save a PDF or screenshot for verification
  5. Submit port request → Follow our step-by-step porting guide

FAQs

Need help?

Our porting specialists are here to assist you throughout the process.
  • Business plan users: Live chat available Monday-Friday, 8 AM - 5 PM PST
  • All users: Submit a support request through the help center
  • Questions before starting? Review our general porting guide