Step-by-step guide to transfer your phone numbers from Comcast to OpenPhone
Requirement | Details | Steps |
---|---|---|
Xfinity voice security PIN | Must be the primary user Landline: 4 digits long Mobile: 6 digits long The PIN is valid for 7 days before it expires | Website landline customers 1. Go to the account icon → select Account and Identity 2. Choose Xfinity ID and Security → Service Access section 3. Select Home Phone Security PIN 4. Choose to have the new PIN sent via direct mail, automated call, or email Website mobile customers 1. Navigate to the Devices section 2. Select the device linked to the number being ported 3. Click on Transfer your number, then follow the prompts to obtain your Transfer PIN |
Account number | Landline: Typically 16 digits Mobile: 9 - 12 digits | Website landline customers 1. Go to Account Details → Click on the Account icon → Account and Identity The account number is in account details Website mobile customers Go to Account Information and navigate to Billing. The account number is under account details |
Billing address | Must match EXACTLY what Comcast (Xfinity) has on file | Double-check to ensure every detail is correct to prevent delays |
Account status | Account must be active and in good standing | Contact Comcast (Xfinity) Live Chat to ensure your number is portable |
Bill statement | A recent bill statement is required to verify your account details during porting | Take a screenshot, picture or download the PDF version |
How long does it take to port from Comcast?
What's the difference between landline and mobile PINs?
Can I port if I'm not the primary account holder?
What if I have bundled services with Comcast?
My PIN expired before I could submit the port. What now?