Overview
Porting your Comcast (Xfinity) phone numbers to Quo requires gathering specific information including a voice security PIN. Comcast has different processes for landline and mobile customers, with distinct PIN generation methods for each. The porting process typically completes within 1-2 weeks.Before you begin
Supported number types
- Local US phone numbers
- Canadian phone numbers
- North American toll-free numbers
- Comcast landline numbers
- Xfinity Mobile numbers
Requirements
- Active Comcast/Xfinity account with the numbers you want to port
- Primary user access for PIN generation
- Workspace owner or admin access in Quo
- Desktop or web version of Quo for submitting the port request
Information needed from Comcast
| Requirement | Details | Steps |
|---|---|---|
| Xfinity voice security PIN | Must be the primary user Landline: 4 digits long Mobile: 6 digits long The PIN is valid for 7 days before it expires | Website landline customers 1. Go to the account icon → select Account and Identity 2. Choose Xfinity ID and Security → Service Access section 3. Select Home Phone Security PIN 4. Choose to have the new PIN sent via direct mail, automated call, or email Website mobile customers 1. Navigate to the Devices section 2. Select the device linked to the number being ported 3. Click on Transfer your number, then follow the prompts to obtain your Transfer PIN |
| Account number | Landline: Typically 16 digits Mobile: 9 - 12 digits | Website landline customers 1. Go to Account Details → Click on the Account icon → Account and Identity The account number is in account details Website mobile customers Go to Account Information and navigate to Billing. The account number is under account details |
| Billing address | Must match EXACTLY what Comcast (Xfinity) has on file | Double-check to ensure every detail is correct to prevent delays |
| Account status | Account must be active and in good standing | Contact Comcast (Xfinity) Live Chat to ensure your number is portable |
| Bill statement | A recent bill statement is required to verify your account details during porting | Take a screenshot, picture or download the PDF version |
Important considerations
- Ensure all information matches Comcast (Xfinity) records exactly to avoid delays
- Your account must be active and in good standing
- Voice security PINs expire after 7 days - generate a new one if needed
- Only the primary account user can generate the security PIN
- Do not cancel your Comcast service until the port is complete
Comcast porting support
If you need assistance with Comcast-specific requirements:- Phone: 1-800-934-6489 (Monday - Sunday 5 AM - 9 PM PST)
- Live Chat: Monday - Sunday 4 AM - 8 PM PST
Steps to port from Comcast
- Verify primary user access → Ensure you’re the primary user on the account
- Generate security PIN → Follow the appropriate process for landline or mobile
- Gather account details → Collect your account number and exact billing address
- Download recent bill → Save a PDF or screenshot for verification
- Submit port request → Follow our step-by-step porting guide
FAQs
How long does it take to port from Comcast?
How long does it take to port from Comcast?
The porting process typically takes 1-2 weeks, provided all information is correct and matches Comcast’s records exactly.
What's the difference between landline and mobile PINs?
What's the difference between landline and mobile PINs?
Landline security PINs are 4 digits and can be sent via mail, automated call, or email. Mobile transfer PINs are 6 digits and are generated through the Devices section of your account.
Can I port if I'm not the primary account holder?
Can I port if I'm not the primary account holder?
No, only the primary user can generate the required security PIN. You’ll need the primary account holder to assist with the porting process.
What if I have bundled services with Comcast?
What if I have bundled services with Comcast?
Porting your phone number won’t affect your internet or TV services, but it may change your bundle pricing. Contact Comcast to understand any billing impacts before porting.
My PIN expired before I could submit the port. What now?
My PIN expired before I could submit the port. What now?
Simply generate a new PIN through your Comcast account. PINs are valid for 7 days, so plan to submit your port request promptly after generating it.
Need help?
Our porting specialists are here to assist you throughout the process.- Business plan users: Live chat available Monday-Sunday, 8 AM - 5 PM PST
- All users: Submit a support request through the help center
- Questions before starting? Review our general porting guide