Overview
Transferring your Vonage phone numbers to Quo is straightforward and free. Vonage is a major VoIP provider, and porting from them follows standard procedures with well-established processes to ensure a smooth transition.Before you begin
Supported number types
- Local US phone numbers
- Canadian phone numbers
- North American toll-free numbers
- Vonage business and residential numbers
Requirements
- Active Vonage account with the numbers you want to port
- Workspace owner or admin access in Quo
- Desktop or web version of Quo for submitting the port request
Information needed from Vonage
To port your numbers from Vonage, you’ll need to gather the following information:| Requirement | Details | Where to find it |
|---|---|---|
| Account number | Your Vonage account identifier | Check your Vonage online account or billing statements |
| PIN/Password | Account PIN or password | Found in your Vonage account settings or contact support |
| Billing address | Must match exactly what Vonage has on file | Verify in your Vonage account profile |
| Account holder name | Name on the Vonage account | As shown on your Vonage bills |
| Bill statement | Recent statement showing your service | Download from your Vonage account |
Ensure your Vonage account is active and in good standing before initiating the port. Past due accounts or suspended services cannot be ported.
Steps to port from Vonage
- Gather your account information → Log into your Vonage account and collect all required details
- Verify number portability → Ensure the numbers you want to port are eligible
- Submit port request → Follow our step-by-step porting guide
- Wait for confirmation → We’ll process your request and notify you of any additional requirements
Timeline and expectations
- Processing time: Vonage ports typically complete within 1-2 weeks
- Service continuity: Your Vonage numbers will continue working until the port completes
- Completion notice: You’ll receive email confirmation when your numbers are active in Quo
Do not cancel your Vonage service until the port is complete. Canceling early will make your numbers unportable and could result in losing them permanently.
Vonage-specific considerations
Business vs. Residential accounts
- Business accounts: May require additional authorization or business documentation
- Residential accounts: Standard porting information is typically sufficient
Bundled services
- If your Vonage number is part of a bundle (internet, TV, phone), porting may affect your bundle pricing
- Contact Vonage to understand any contract implications before porting
FAQs
Can I port multiple Vonage numbers at once?
Can I port multiple Vonage numbers at once?
Yes, you can submit multiple numbers in a single porting request. Include all Vonage numbers you want to transfer when filling out the port form.
What happens to my Vonage extensions virtual numbers?
What happens to my Vonage extensions virtual numbers?
Virtual numbers and extensions associated with your main number need to be ported separately. Each number requires its own port request.
Will I be charged an early termination fee by Vonage?
Will I be charged an early termination fee by Vonage?
This depends on your Vonage contract. Review your service agreement or contact Vonage to understand any potential fees. These are separate from porting, which is free with Quo.
What about my Vonage voicemail and call logs?
What about my Vonage voicemail and call logs?
Voicemail messages and call history remain with Vonage and won’t transfer. Download or save any important information before the port completes.
Can I keep some numbers with Vonage and port others?
Can I keep some numbers with Vonage and port others?
Yes, you can selectively port numbers. Only the numbers you include in your port request will transfer to Quo.
Need help?
Our porting specialists are here to assist you throughout the process.- Business plan users: Live chat available Monday-Sunday, 8 AM - 5 PM PST
- All users: Submit a support request through the help center
- New to Quo? Start your free trial today