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Overview

Porting your iPlum phone numbers to Quo is straightforward but requires paying iPlum’s port-out fee to unlock your numbers. Once unlocked, the porting process is free with Quo and typically completes within 1-2 weeks. iPlum has a dedicated port-out section in their dashboard to facilitate the process.

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Before you begin

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Supported number types

  • Local US phone numbers
  • Canadian phone numbers
  • North American toll-free numbers

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Requirements

  • Active iPlum account with the numbers you want to port
  • $19.99 port-out fee payment to iPlum (per number)
  • Workspace owner or admin access in Quo
  • Desktop or web version of Quo for submitting the port request

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Information needed from iPlum

To port your numbers from iPlum, you’ll need to:
  1. Unlock your number through the iPlum dashboard (requires $19.99 fee)
  2. Gather account information including:
    • Account number (found in your iPlum dashboard)
    • PIN/Password for your iPlum account
    • Billing address on file with iPlum
    • Recent bill statement or account screenshot
The $19.99 port-out fee is charged by iPlum to unlock each number for porting. Quo does not charge any fees for incoming ports.

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Steps to port from iPlum

  1. Log into iPlum Dashboard → Visit my.iplum.com with your credentials
  2. Navigate to port-out section → Select Utilities → Port out
  3. Pay unlock fee → You’ll be prompted to pay the $19.99 port-out fee to unlock your number
  4. Gather account details → Collect your account information and billing address
  5. Submit port request → Follow our step-by-step porting guide

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Timeline and expectations

  • Processing time: iPlum ports typically complete within 1-2 weeks
  • Service continuity: Your iPlum numbers will continue working until the port completes
  • Completion notice: You’ll receive email confirmation when your numbers are active in Quo
Complete the iPlum unlock process right before submitting your Quo port request to ensure all information is current and the number remains unlocked.
Need assistance? Submit a request to our support team or chat with us.

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FAQs

iPlum charges $19.99 per number to unlock it for porting. This is their policy and is separate from Quo, which never charges for incoming ports.
Yes, but you’ll need to pay the unlock fee for each number you want to port. You can then include all unlocked numbers in a single Quo port request.
Once you’ve paid to unlock a number, it remains available for porting. However, we recommend completing the port promptly to avoid any potential issues.
No, voicemail messages, text history, and call logs remain with iPlum. Export or save any important data before completing the port.
Yes, your iPlum service remains active until the port completes. You’ll continue to receive calls and texts normally during the porting process.
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