How to set up round-robin call routing

Do you have multiple people sharing an OpenPhone number? If your team has an OpenPhone Business plan, up to 100 people in your team's workspace can share a single line!

Who can use this feature?

The round-robin call routing feature can be used by all of our Business plan users! 

Which app can I use this feature on?

You can use this feature on the desktop and web apps.

How round-robin call routing works

Using round-robin call distribution in OpenPhone, you can control if users are rung randomly or in a custom group. 

If the first user or group doesn't answer a call, OpenPhone will try the next user or group. And if that batch doesn't answer, we'll keep trying more until we run out of batches. At that point, the call will be sent to voicemail.

Enabling round-robin 

From the desktop or web app, 

1. Click ⚙️ "Settings" from the left-hand menu.

2. Under "Workspace", click "Phone Numbers"

3. Select the phone number you would like to share.

4. Under "Call flow," click "Ring Order" to see "Order Type."

5. Within the "Order Type" field, you can select "Custom" to route calls to individual users.

Round Robin.png

⭐️ Note: People who have muted the phone number, set themselves to do not disturb, or are already on a different call won't be included in batches.