Making sure that your team doesn’t miss a call is as easy as forwarding calls to a number of your choice either during or after business hours. This can be a number outside of OpenPhone, such as an answering service, or a preferred number within your OpenPhone workspace. Using call flows makes it easy!
How to forward calls during and after business hours
There are two steps: setting your business hours and setting the ring order to a single user.
Business hours
Business hours is a condition block where calls are routed one way during business hours and another way after hours.
You'll need to configure your business hours from the main settings page and your hours will be applied to your call routing.
Set up your business hours
- Go to Settings for your preferred phone number.
- Toggle the Enable business hours switch on. This will result in an expanded menu where you can edit your availability. Note: OpenPhone currently only supports one, consecutive time period per day. You will not be able to add multiple time periods for one day.
- Select the appropriate time zone and your (or your team's) daily availability by selecting the hours to the immediate right of Every day.
If your team is off on weekends, you can click into Every day to set your schedule to Weekdays instead — or if your hours vary depending on the day, you can select Custom. Then add in your business hours.
Add a business hours block to your default call flow
- Drag and drop the Business hours block after your Incoming call trigger.After you add a business hours block, the canvas will automatically create a During hours path and a After hours path. These paths are based on your business hours configuration in the previous menu.
- After adding your business hours block, you’ll need to add additional call blocks to map out your call flows further for where callers get routed during and after hours.
Ring users
After setting your hours, add a ring order to your call flows with the ring users block. This gets your calls to the right team member during and after business hours.
- Ring order type: Choose from simultaneous ring, random batches, custom ring groups, and single users.
- Ring duration: You can choose a total ring duration for simultaneous ring, a group ring duration, or a custom ring duration for each of your custom groups.
Add a Ring users block to your default call flow
- Drag and drop the Ring users block in the canvas. Keep in mind you can’t place it before the Incoming call trigger, Phone menu block, or Business hours block.
- Select the Ring users block and select your preferred Ring order type in the right panel of the call flow builder. You can choose from All at once, In random batches, Custom ring groups, and Single user ring order types.
Here are a few important reminders
- You can forward calls to a number outside of OpenPhone or within your OpenPhone workspace.
- All forwarding destination numbers must be US or Canadian. Currently, call forwarding is not enabled for additional international numbers.
- Conditional call forwarding is currently limited to during and after specified business hours. Calls cannot be forwarded based on specific day or year.