How to forward calls to a dedicated number during and after business hours

Making sure that your team doesn’t miss a call is as easy as forwarding calls to a number of your choice either during or after business hours. This can be a number outside of OpenPhone, such as an answering service, or a preferred number within your OpenPhone workspace.

Call forwarding during business hours

To forward calls during business hours, just follow these steps:

1. Go to your workspace in OpenPhone on web or desktop.
2. To forward your calls during business hours as an Owner or Admin, go to “Settings” then “Phone Number” to configure your “Call Flow” settings.
3. At the bottom of the list of Call Flow options, for unanswered calls enter “Forward to [add your preferred number]”.

Call forwarding after business hours

It's simple to forward calls after your business hours! Here's how:

1. Go to your workspace in OpenPhone on web or desktop.
2. To forward your calls after business hours as an Owner or Admin, go to “Settings” then “Phone Number” to configure your “Call Flow” settings.
3. Toggle “Enable business hours” on.
4. At the bottom of the list of Call Flow options, for “Outside business hours” enter “Forward to [add your preferred number]”.

Here are a few important reminders

• You can forward calls to a number outside of OpenPhone or within your OpenPhone workspace.
• All forwarding destination numbers must be US or Canadian. Currently, call forwarding is not enabled for additional international numbers.
• Conditional call forwarding is currently limited to during and after specified business hours. Calls cannot be forwarded based on specific day or year.