How to set up your business voicemail greeting

When customers call and you're unable to answer, you want to make sure they're greeted with a message that's both professional and represents your company well.

We'll show you how to create your own business voicemail greeting on OpenPhone using our web or mobile apps.

How to set up your voicemail greeting on the web app or desktop app

Using the web app, you have the options to:

• Record a voicemail greeting in-app

• Upload an existing voicemail file (MP3)

• Create a text-to-speech voicemail greeting

1. Navigate to your phone numbers.

First, go to My Phone Numbers

⚡️If you're an admin of an OpenPhone organization and want to modify one of the company numbers, go to your Company Phone Numbers.

2. Select the phone number.

Click on the phone number you'd like to set a voicemail for.

3. Scroll to the Unanswered calls section.

Inside your selected number's settings, scroll down to the Unanswered calls section and hit "Change".

4. Record, upload, or type text.

• If you have an existing audio file you want to use, "Upload a file". We support MP3 or WAV files. If you need to convert yours, try a free audio converter like this one.
• If you want to record your own audio, select the "Record" option and do it right in OpenPhone.
• If you have a voicemail script (or a rough idea of what you want to tell callers who get to voicemail), select "Text to speech" to turn text into a professional voiceover.

For example, here's what the Text to Speech experience looks like. Type in the text, get your audio, hit save. That's it.

How to set up your voicemail greeting on the mobile app

Using the mobile app, you have the options to:

• Record a voicemail greeting in-app

• Upload an existing voicemail file (MP3)

If you're looking to be able to turn text to speech, use the web app, and follow the instructions above.

1. Launch the OpenPhone app on your mobile device.

2. Tap on your account on the top left corner.
   
   

3. Tap on "Manage" next to your phone numbers.

4. Tap on the OpenPhone number you'd like to change the voicemail for.

5. Tap "Voicemail Greeting".

6. Record your new custom greeting for your business or upload an MP3 file.

7. Select the new recording as your voicemail greeting. The selected one will have a purple checkmark ✔︎ beside it.

8. That's it!

How to set a greeting for after business hours (web-only)

See this article to set up a separate greeting for your after-hours callers. This helps you better manage expectations and keeps your callers current on what's happening with your business.

27 voicemail greeting scripts for your inspiration

Not quite sure what to say in your voicemail greeting? No problem! We've put together 27 examples of voicemail greetings to help you out. Check them out on our blog -- 27 Professional Voicemail Greeting Examples

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If you have any other questions, please submit a request here. We're happy to help!