Tired of getting calls at all hours of the night? Or when you’re trying to have a fun weekend but your phone won’t stop ringing? Then, take charge and set your business hours!
Setting your business hours not only puts you in control of when you’re available for calls or texts but also lets your customers know when they can expect a response. When someone calls outside your set business hours in OpenPhone, they immediately hear the away voicemail greeting.
With OpenPhone's call flows, it’s very easy to set your business hours. All the steps you need are included below.
Within your call flow, Business hours is a condition block where calls are routed one way during business hours and another way after hours.
You’ll need to configure your business hours from the main settings page and your hours will be applied to your call routing.
How to configure your business hours
Follow this simple steps to configure your hours:
- Go to Settings for your preferred phone number.
- Toggle the Enable business hours switch on. This will result in an expanded menu where you can edit your availability. Note: OpenPhone currently only supports one, consecutive time period per day. You will not be able to add multiple time periods for one day.
- Select the appropriate time zone and your (or your team's) daily availability by selecting the hours to the immediate right of Every day.
If your team is off on weekends, you can click Every day to set your schedule to “Weekdays” instead — or if your hours vary depending on the day, you can select Custom. Then, add in your business hours.
How to add a business hours block to your default call flow
It's easy to customize your call flow with business hours:
- Drag and drop the Business hours block after your Incoming call trigger.
- After you add a business hours block, the canvas will automatically create a During hours path and an After hours path. These paths are based on your business hours configuration in the previous menu.
After adding your business hours step, you’ll need to add additional call steps to map out your call flows further for where callers get routed during and after hours.
For more on building call flows that work for you, see our "How to set up the call flow builder" article!