Before initiating the porting of your number to OpenPhone, you'll need a few essential details to ensure the process goes smoothly. Below is all the required information, step-by-step instructions, and what you need beforehand.
Important:
- We support porting local US, Canadian numbers, and North American toll-free numbers.
- You’ll need to be a workspace owner or admin to initiate the porting request.
- You’ll need to access to the desktop or web version of OpenPhone.
Information required to port your number from Grasshopper
| Requirement | Details | Steps |
|
Primary Account PIN |
4 digits Generate the PIN before submitting the porting request. |
1. In the Grasshopper App, go to account settings and tap menu. 2. Select settings > account information. 3. Tap on account info and go to primary PIN. 4. Enter new PIN. |
| Account number | 10 digits, typically the main phone number |
In the Grasshopper App, go to Menu > Settings > Account info. The Customer ID is the account number. |
| Billing address | Must EXACTLY match what Grasshopper has on file | Double-check to ensure every detail is correct to prevent delays. |
| Account status | Account must be active and in good standing | Contact Grasshopper Live Chat to ensure your number is portable. |
| Bill statement | A recent bill statement is required to verify your account details during porting. | Take a screenshot, picture or download the PDF version. |
Reduce the chance of porting issues
- Ensure all the information you provide matches Grasshopper records to avoid delays.
- If your account is inactive, you must resolve that before you can port your number.
- If your transfer PIN expires, you must generate a new one.
Grasshopper contact information for porting
If you encounter any issues, you can contact the Grasshopper Support Department:
- Phone Number 1-800-820-8210, available 24/7
FAQ
How long does it take to port my number from Grasshopper to OpenPhone?
The porting process typically takes 1 - 2 weeks, provided all information is correct.
Ready to Port?
When you are ready to submit the port, see our step-by-step guide for initiating it through OpenPhone.
Need Help?
For more details, contact OpenPhone support, and we will guide you through the process.
- Live chat is available for all Business users from 8 AM - 5 PM PST.