Overview
Porting your Dialpad phone numbers to Quo requires company or office admin access to generate a port-out PIN. Dialpad has streamlined their porting process with a dedicated portal, making it straightforward to transfer your numbers. The process typically completes within 1-2 weeks.Before you begin
Supported number types
- Local US phone numbers
- Canadian phone numbers
- North American toll-free numbers
Requirements
- Active Dialpad account with the numbers you want to port
- Company and office admin access in Dialpad
- Workspace owner or admin access in Quo
- Desktop or web version of Quo for submitting the port request
Information needed from Dialpad
| Requirement | Details | Steps |
|---|---|---|
| Port-out PIN | Must be company and office admin 4 digits long Generate the PIN before submitting the porting request | 1. Go to dialpad.com/portout and log in 2. Enter the phone number being ported 3. Click on Get PIN number and a PIN will automatically be generated |
| Account number | 10-16 digits (phone number or Dialpad ID) Highly recommend requesting Dialpad CSR to provide correct information | Dialpad website Navigate to profile settings → personal information to view the account number |
| Billing address | Must EXACTLY match what Dialpad has on file | Double-check to ensure every detail is correct to prevent delays |
| Account status | Account must be active and in good standing | Contact Dialpad Live Chat to ensure your number is portable |
| Bill statement | A recent bill statement is required to verify your account details during porting | Take a screenshot, picture or download the PDF version |
Important considerations
- Ensure all information matches Dialpad records exactly to avoid delays
- Your account must be active and in good standing
- Only company and office admins can generate port-out PINs
- Do not cancel your Dialpad service until the port is complete
Dialpad porting support
If you need assistance with Dialpad-specific requirements: Live Chat- Standard Plan: 24/5 support via chat and web
- Pro and Enterprise Plans: 24/7 support
Steps to port from Dialpad
- Verify admin access → Ensure you have company and office admin privileges
- Generate port-out PIN → Visit dialpad.com/portout to get your 4-digit PIN
- Gather account information → Collect your account number and exact billing address
- Download recent bill → Save a PDF or screenshot for verification
- Submit port request → Follow our step-by-step porting guide
FAQs
How long does it take to port from Dialpad?
How long does it take to port from Dialpad?
The porting process typically takes 1-2 weeks, provided all information is correct and matches Dialpad’s records.
What admin privileges do I need in Dialpad?
What admin privileges do I need in Dialpad?
You must be both a company admin and office admin to generate the port-out PIN. Regular users cannot access the porting portal.
Should I use my phone number or Dialpad ID as the account number?
Should I use my phone number or Dialpad ID as the account number?
Either can work, but we recommend contacting Dialpad customer service to confirm the correct account number format for your specific account to avoid delays.
What happens to my Dialpad integrations and call recordings?
What happens to my Dialpad integrations and call recordings?
Integrations will stop working once the port completes, and call recordings remain with Dialpad. Export any important data before initiating the port.
Can I port numbers from multiple Dialpad offices?
Can I port numbers from multiple Dialpad offices?
Yes, but you’ll need admin access for each office and may need to submit separate port requests for numbers from different offices.
Need help?
Our porting specialists are here to assist you throughout the process.- Business plan users: Live chat available Monday-Sunday, 8 AM - 5 PM PST
- All users: Submit a support request through the help center
- Questions before starting? Review our general porting guide