Before initiating the porting of your number to OpenPhone, you'll need a few essential details to ensure the process goes smoothly. Below is all the required information, step-by-step instructions, and what you need beforehand.
Important:
- We support porting local US, Canadian numbers, and North American toll-free numbers.
- You’ll need to be a workspace owner or admin to initiate the porting request.
- You’ll need to access the desktop or web version of OpenPhone.
Information required to port your AT&T number to OpenPhone
| Requirement | Details | Steps |
| Transfer PIN | A 6 digit PIN is required for porting. The PIN is valid for 4 days before it expires. Once expired, you have to reset it. |
AT&T Mobile App 1. Tap on more > manage profile. 2. Choose people & permissions > scroll to transfer phone number. 3. Tap request a new PIN for your new PIN to be displayed. |
| Account number |
Consumer: Typically nine (9) digits Business: 13 - 15 digits Home Phone: 12 - 15 digits |
AT&T website Go to billing and payments > view your bill. Your account number is listed at the top of the bill |
| Billing address |
Consumer Must EXACTLY match account Business Must EXACTLY match the address associated with the number being ported |
Double-check to ensure every detail is correct to prevent delays. |
| Account status | Account must be active and in good standing | Contact AT&T Live Chat to ensure your number is portable. |
| Bill statement | A recent bill statement is required to verify your account details during porting. | Take a screenshot, picture, or download the PDF version. |
Reduce the chance of porting issues
- Ensure all the information you provide us in your porting request matches AT&T records to avoid delays.
- If your account is inactive, you must resolve that before you can port your number.
- If your transfer PIN expires, you must generate a new one.
AT&T contact information for porting
If you encounter any issues before your porting process is complete, you can contact the AT&T Porting Department:
- Phone 1-888-898-7685
- Live Chat hours Monday to Friday: 5 AM - 7 PM PST, Saturday and Sunday: 6 AM - 5 PM PST
FAQ
How long does it take to port my number from AT&T to OpenPhone?
The porting process typically takes 1 - 2 weeks, provided all information is correct.
Ready to Port?
When you are ready to submit the port, see our step-by-step guide for initiating it through OpenPhone.
Need Help?
For more details, contact OpenPhone support, and we will guide you through the process.
Live chat is available for all Business users from 8 AM - 5 PM PST.