Before initiating the porting of your number from T-Mobile, you'll need a few essential details to ensure the process goes smoothly. Below is all the required information, step-by-step instructions, and what you need beforehand.
Important:
- We support porting local US, Canadian numbers, and North American toll-free numbers.
- You’ll need to be a workspace owner or admin to initiate the porting request.
- You’ll need to access OpenPhone via the desktop or web app.
Information required to port your T-Mobile number to OpenPhone
| Requirement | Details | Steps |
| Transfer PIN | A 6-digit PIN is required for porting. The PIN is valid for seven (7) days, before it expires. Once expired, you'll have to reset it. |
T-Mobile app 1. Tap on account. 2. Select profile settings. 3. Choose line settings. 4. Select the number you're porting. 5. Tap on request a transfer PIN. Follow steps to generate a new PIN. |
| Account number |
Consumer: Typically nine digits Business: varies, best to check first |
T-Mobile website Navigate to your account to view the account number displayed at the top of the page. |
| Billing address | Must EXACTLY match the billing address T-Mobile has on file | Double-check to ensure every detail is correct to prevent delays. |
| Account status | Account must be active and in good standing | Contact T-Mobile Live Chat to ensure your number is portable. |
| Bill statement | A recent bill statement is required to verify your account details during porting. |
Take a screenshot, picture, or download the PDF version.
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Reduce the chance of porting issues
- Ensure all the information you provide us in your porting request matches T-Mobile’s records to avoid delays.
- If your account is inactive, you must resolve that before you can port your number.
- If your transfer PIN expires, you must generate a new one.
T-Mobile contact information for porting
If you encounter any issues before your porting process is complete, you can contact the T-Mobile Porting Department:
- Phone 1-877-789-3106
- Live Chat
- Porting department hours Monday to Sunday 4 AM - 12 PM PST
FAQ
How long does it take to port my number from T-Mobile to OpenPhone?
The porting process typically takes one to two weeks, provided all information is correct.
Ready to Port?
When you're ready to submit the port, see our step-by-step guide for initiating it through OpenPhone.
Need Help?
For more details, contact OpenPhone support, and we will guide you through the process.
- Live chat is available for all Business users from 8 AM - 5 PM PST.