Overview
Toll-free numbers give your business a professional, nationwide presence while ensuring customers can reach you without incurring charges. These special phone numbers with distinct area codes can be dialed from anywhere in the US and Canada at no cost to the caller. All toll-free numbers are text-enabled, supporting both voice calls and messaging.Why businesses choose toll-free numbers
Understanding toll-free numbers
Available area codes
North American toll-free numbers use these special area codes:- 800 - The original and most recognized toll-free prefix
- 833 - A newer option with good availability
- 844 - Popular for businesses wanting a memorable number
- 855 - Often used for customer service lines
- 866 - Widely available option
- 877 - Good alternative when 800 numbers aren’t available
- 888 - Another established toll-free prefix
Key features
- Free for callers: No charges for calls from anywhere in US and Canada
- Text-enabled: Send and receive SMS messages
- Professional image: Establishes nationwide business presence
- Easy to remember: Often available in vanity number formats
Getting a toll-free number
You can get a toll-free phone number for your business in under 30 seconds.How to add a toll-free number
- Navigate to your phone number settings
- Click to add a new number
- Select the toll-free option
- Browse available numbers or search for specific digits
- Choose your preferred number and confirm
Messaging capabilities
Toll-free numbers support comprehensive messaging features to help you communicate effectively with customers.What you can send and receive
- Text messages (SMS): Standard text messaging for all communications
- Picture messages (MMS): Share images with customers
- Videos: Send video files directly through messaging
- GIFs: Use GIPHY integration for animated content
- Files: Share documents and other file types
- Reactions: Respond to messages with quick reactions
Toll-free numbers currently do not support group messaging. For group messaging needs, consider using a local number instead.
FAQs
Can international callers reach my toll-free number?
Can international callers reach my toll-free number?
Toll-free numbers are free for callers within the US and Canada only. International callers may be able to reach your toll-free number but will incur international calling charges. Consider adding a local number for international customers.
Can I get a vanity toll-free number?
Can I get a vanity toll-free number?
While we can’t guarantee specific vanity numbers, you can search for available numbers with memorable digit patterns. Many businesses find success searching for numbers that spell out words related to their business using the phone keypad.
Do toll-free numbers work differently than local numbers?
Do toll-free numbers work differently than local numbers?
Toll-free numbers function the same as local numbers for most features. The main differences are: no charges to callers, no support for group messaging, and potentially different answer rates for outbound calls.
Can I port my existing toll-free number?
Can I port my existing toll-free number?
Yes, you can port existing toll-free numbers from other providers. The porting process for toll-free numbers follows the same steps as local number porting.
Are there any industries that can't use toll-free numbers?
Are there any industries that can't use toll-free numbers?
Toll-free numbers are available for most businesses. However, certain high-risk industries may face restrictions. Contact support if you have questions about your specific use case.