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Overview

Manage all your business phone numbers in one place. Whether you need local numbers for different markets, toll-free numbers for customer support, or simply want to organize multiple lines for your growing team, you have complete control over your phone number setup.

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Types of phone numbers available

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Local numbers

  • US numbers: Available in every state except Alaska
  • Canadian numbers: Available across all provinces
  • Puerto Rico: Not available for new numbers, but existing numbers can be ported

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Toll-free numbers

North American toll-free numbers with these prefixes:
  • 800, 833, 844, 855, 866, 877, 888
  • All toll-free numbers are text-enabled
  • No charge to callers from US and Canada

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International numbers

Currently, we only offer US and Canadian numbers. If you need numbers from other countries, please fill out this form to help us prioritize future offerings.

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Adding phone numbers

You can have unlimited phone numbers on your account. Here’s how to add more:
  1. Go to Settings → Phone Numbers
  2. Click + Add a new number
  3. Search by:
    • City name
    • Area code
    • Toll-free option
  4. Select your number
If you’re paying through Apple or Google Play, you’ll need to switch to credit card payments to add additional numbers. Contact support for assistance.

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Naming and organizing numbers

Keep your growing number collection organized by adding custom names and emojis to each phone number.

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Setting names and emojis

  1. Open Settings from the left menu
  2. Under “Workspace”, click Phone Numbers
  3. Select the number to name or rename
  4. In the “General” section:
    • Type your preferred name
    • Add an emoji to the left of “Name”
  5. Click the checkmark to save
Naming phone numbers on web

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How names and emojis appear

Your custom names and emojis help identify incoming calls: On web/desktop: Both the name and emoji appear with incoming calls
Incoming call with name and emoji on desktop
On mobile: The emoji appears with incoming calls
Incoming call with emoji on mobile

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Changing phone numbers

If you need to change your phone number, you can delete the current one and add a new one.
Changing your phone number will permanently remove all data associated with it, including call and messaging history.

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Steps to change numbers

  1. Go to Settings in web/desktop (not available on mobile)
  2. For team numbers: Admins/owners should go to Phone Numbers
  3. Click the phone number to remove
  4. Scroll to “Danger Zone” and click Delete phone number
  5. Type “delete” to confirm
  6. Refresh the app to select a new number
Process of changing phone numbers

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Deleting phone numbers

Remove phone numbers you no longer need from your account.

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Requirements

  • You must be an admin or owner to delete shared team numbers
  • Deletion must be done from web or desktop app

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Deletion process

  1. Go to Phone Numbers in workspace settings
  2. Click the number you want to remove
  3. Scroll to “Danger Zone”
  4. Click Delete [phone number name]
  5. Type “Delete [phone number name]” to confirm
Delete phone number confirmation
Deleting a phone number doesn’t cancel your subscription. It only removes that specific number and adjusts your billing automatically.

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Choosing between local and toll-free

Choose local numbers when:
  • Establishing presence in a specific area
  • Making many outbound calls (perceived as more trustworthy)
  • Serving primarily local customers
Choose toll-free numbers when:
  • Customer support is your main use case
  • You want to appear larger and more established
  • Serving customers nationwide
  • You don’t want callers to pay long-distance charges
Learn more in our blog post about choosing between local and toll-free numbers.

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Vanity numbers

While we can’t guarantee specific vanity numbers like 1-800-FLOWERS, you can:
  • Search for numbers with specific digit sequences
  • Look for patterns that match your business (e.g., “DOGS” = 3647)
  • Use Number Barn to find vanity numbers and port them to OpenPhone

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FAQs