How to set up an outgoing caller ID for your OpenPhone number

Caller ID processing delay 

Caller ID is temporarily unavailable for new requests. We are working on getting it up and running again soon!

How to add a caller ID to any OpenPhone number

To have your name or your company name show up when you call from your OpenPhone number, you can set up caller ID. As an owner or admin in your OpenPhone workspace, follow the process below in the web or desktop app.

Here's a video highlighting how to quickly set caller ID 👇

Don't have time to watch a video? No worries! Here are the steps 👇

1. Click “Settings” from the left-hand menu of the web or desktop app.

2. Below “Workspace”, select “General”.

3. Click “Add a name” under “Caller ID names” and enter the caller ID you have in mind.

Assign a Caller ID name to OpenPhone numbers in your workspace

4. Click next to the proposed caller ID name where it currently displays 0 numbers and select as many numbers in your workspace that you’d like to have that caller ID.

5. Click out of the pop-up menu to save and you’ll see the status for that request goes to “Pending”.

⭐️ Note: Submitting a caller ID name will not automatically assign it to your OpenPhone number. Once approved, you'll need to link your desired caller ID name.

How to update an existing caller ID

1. Click “Settings” from the left-hand menu.

2. Under “Workspace”, select “General”.

Update caller ID in OpenPhone

3. Click “…” and choose “Update name” to enter in your new preferred caller ID.

Note: Changes made to an existing Caller ID name will be submitted for approval. Your new Caller ID name will show as “Pending”. Changes are generally approved within 48 hours. Your old Caller ID name will continue to be displayed on outgoing calls if you are updating a previously approved Caller ID name.

FAQs about Caller ID

How long does it take for Caller ID to show after a request?

We will request updates to CNAM records weekly. From the time of the update, it sometimes takes 2-3 days for your caller ID information to start showing up.

How does an outgoing caller ID or CNAM work?

Carriers populate one of several authoritative caller ID databases with subscriber data. Now when you get an OpenPhone number, we'll be able to do this for you.

Carriers also consume data from these databases. If you ever saw the name of the caller on your screen without having that person in your address book, your carrier looked up their number in one of these databases.

Can I choose anything for my caller ID?

The CNAM or outgoing caller ID you choose has requirements:

  • a maximum of 15 characters in length
  • only include letters, numbers, periods, commas, and spaces
  • no special characters such as "+" allowed
  • Private, Unavailable, or Unknown not allowed

Finally, you need to have authorization to use the name you select for your caller ID. Otherwise, anyone can pretend to be the US Government.

Are there additional outgoing Caller ID limitations I should be aware of?

Unfortunately, toll-free numbers can't be used for outgoing caller ID. Toll-free numbers were originally designed to exclusively receive calls and not make calls. Given this, CNAM does not maintain listings for toll-free numbers.

Each carrier has its own policies regarding caller ID. So, while we submit your information to caller ID databases, it is not possible for us to guarantee it will display correctly every time for everyone. If a carrier hits an outdated database it can display wrong information; if they don’t hit a database, it won’t display at all.

Most Canadian carriers do not automatically update their CNAM database. This may cause your Caller ID to display incorrectly with some Canadian carriers. Also, CNAM names may not show at all depending on their carriers for Canadian numbers.

Don't worry, if you do not have a custom caller ID set up or a carrier doesn't look up caller ID information, your OpenPhone number will still show for people you call.