Managing your subscription
Access billing settings
All billing management happens in one location:- Open Quo web or desktop app
- Click Settings from left menu
- Select Plan & billing under Workspace
Change your plan
Upgrade or downgrade your subscription anytime:- Navigate to Plan & billing settings
- Click Change plan
- Select monthly or annual billing cycle
- Choose your desired plan (Starter, Business, Scale)
- Confirm changes
Update payment methods
Credit or debit cards
- Go to Plan & billing settings
- Scroll to Payment methods section
- Click Update payment method
- Enter new credit card details
- Click Save
Apple App Store
- Open Settings app on your iOS device
- Tap your name at the top
- Tap Subscriptions
- Select Quo subscription
- Update payment method or cancel
Google Play Store
- Open Google Play Store app
- Tap Menu → My Apps → Subscriptions
- Select Quo
- Update payment method or cancel
Managing team billing
Adding team members
When you add users mid-billing cycle:- Immediate billing: Prorated charges apply immediately
- Full access: New users get complete platform access
- Number inclusion: Each user includes one phone number
Removing team members
When you remove users:- Prorated credits: Automatically added to your account
- Credit application: Applied to future renewals or new additions
- Non-transferable: Credits expire when subscription ends
Subscription cancellation
Cancellation process
- Navigate to Plan & billing page
- Scroll to bottom and click Cancel Subscription
- Type “cancel” to confirm
- Click Yes, cancel
- Receive confirmation email
What happens after cancellation
- No refunds: Payments already made are non-refundable
- Service continues: Account remains active until billing period ends
- Number retention: Phone numbers held for 30 days maximum
Failed payments
- 5 retry attempts: Automatic retry over several days
- Email and text notifications: Alerts sent for failed payments
- Account suspension: Subscription canceled if all retries fail
- 14-day number retention: Shorter retention period for failed payments
Account closure options
- Standard cancellation: Service continues until period ends; 30-day retention
- Port numbers away: Notify support to hold numbers during porting
- Data export: Export contact lists, call logs, and other data before closure