Managing your subscription

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Managing your subscription

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Access billing settings

1. Open OpenPhone web or desktop app
2. Click Settings from left menu
3. Select Plan & billing under Workspace

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Change your plan

1. Navigate to Plan & billing settings
2. Click Change plan
3. Select monthly or annual billing cycle
4. Choose your desired plan (Starter, Business, Scale)
5. Confirm changes

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Update payment methods

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Credit Card

1. Go to Plan & billing settings
2. Scroll to Payment methods section
3. Click Update payment method
4. Enter new credit card details
5. Click Save

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Apple App Store

1. Open Settings app on your iOS device
2. Tap your name at the top
3. Tap Subscriptions
4. Select OpenPhone subscription
5. Update payment method or cancel

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Google Play Store

1. Open Google Play Store app
2. Tap Menu → My Apps → Subscriptions
3. Select OpenPhone
4. Update payment method or cancel

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Managing team billing

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Adding team members

• Immediate billing: Prorated charges apply immediately
• Full access: New users get complete platform access
• Number inclusion: Each user includes one phone number

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Removing team members

• Prorated credits: Automatically added to your account
• Credit application: Applied to future renewals or new additions
• Non-transferable: Credits expire when subscription ends

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Subscription cancellation

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Cancellation process

1. Navigate to Plan & billing page
2. Scroll to bottom and click Cancel Subscription
3. Type “cancel” to confirm
4. Click Yes, cancel
5. Receive confirmation email

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What happens after cancellation

• No refunds: Payments already made are non-refundable
• Service continues: Account remains active until billing period ends
• Number retention: Phone numbers held for 30 days maximum

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Failed payments

• 5 retry attempts: Automatic retry over several days
• Email and text notifications: Alerts sent for failed payments
• Account suspension: Subscription canceled if all retries fail
• 14-day number retention: Shorter retention period for failed payments

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Account closure options

• Standard cancellation: Service continues until period ends; 30-day retention
• Port numbers away: Notify support to hold numbers during porting
• Data export: Export contact lists, call logs, and other data before closure