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Overview

When you need to transfer your phone numbers to a different provider, the porting out process ensures a smooth transition with no service interruption. Your numbers remain fully operational until the transfer completes.

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Before you begin

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Requirements

Porting out is not available during the trial period. You must have an active paid account to initiate a port-out request.

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Information you’ll need

Before starting the port-out process, gather the following information:
  • Phone numbers: The specific number(s) you want to port out
  • Account email: The email address associated with your workspace
  • Your name: As it appears on your account
  • New carrier: The provider you’re transferring to
  • Reason for porting: Brief explanation for the transfer

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Port-out process

1

Submit your request

Fill out the port-out request form with all required information:
  • Phone numbers to port
  • Account email address
  • Your name
  • New carrier information
  • Reason for porting
Submit the form to our porting team for processing.
2

Receive port-out information

Within 24 hours, we’ll send you the information your new carrier needs:
  • Account number
  • PIN or password (if applicable)
  • Service address on file
  • Any other required details
The details you provide in your Letter of Authorization (LOA) must exactly match the information we provide. Any discrepancies can delay or prevent the port.
3

Contact your new carrier

Work with your new carrier to complete the transfer:
  • Provide the port-out information we sent
  • Complete their Letter of Authorization (LOA)
  • Submit any additional documentation they require
  • Ensure all details match exactly
4

Wait for port completion

Your new carrier will handle the rest:
  • They’ll confirm your port date
  • Transfer typically takes 1-14 days
  • Your number stays active on OpenPhone until the port date
  • No action needed from you during this period
  • Service transfers automatically on the scheduled date

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Timeline and expectations

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Service continuity

  • Before port date: Your number works normally on OpenPhone
  • On port date: Service transfers to your new carrier
  • After port date: Number is active with new provider

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Typical timeframes

  • Response time: Port-out details within 24 hours
  • Transfer time: 1-14 days depending on receiving carrier
  • Business numbers: May take longer than personal numbers

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Important considerations

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What happens to your data

When you port out:
  • Call history remains in your account until you close it
  • Text messages stay accessible until account closure
  • Voicemails should be downloaded before porting
  • Contact lists remain in your workspace

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Billing implications

  • You’re responsible for charges until the port completes
  • Port completion doesn’t automatically cancel your subscription
  • Contact support to adjust billing after successful port

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FAQs

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Need help?

If you have questions or encounter issues during the port-out process, contact our support team. We’re here to ensure your transition goes smoothly.