How do I know if an incoming call is personal or for business?

When you use OpenPhone, you no longer have to guess whether an incoming call is business or personal.

This way, instead of a simple "hello", you can respond to OpenPhone incoming calls with a professional greeting that makes you look and sound good. 

So when using the mobile app, how do you know that a call is for business?

• The OpenPhone app will display a special call screen that will help you distinguish between an OpenPhone call and a call to your personal phone carrier.

• If it's listed as an "OpenPhone Audio" call and includes the OpenPhone app icon, it's from OpenPhone.

• If you have multiple OpenPhone numbers, you can easily distinguish which number is ringing. In the example below, our "Primary" number is receiving the call.

• If you have the caller in your address book, you'll see their name as well.

Now when you pick up this call you can state the name of your company to impress your customers and show them you mean business. 💼 

How incoming calls appear in the web and desktops apps

When using the web or desktop app, all calls will (obviously) be OpenPhone calls. Want to see what that looks like?

You can also customize number-specific voicemails, business hours, auto-replies, and more. You can even set an inbox name and emoji (symbol) for your number. These are especially helpful if you have multiple numbers with your OpenPhone account so you can distinguish it from other numbers.

Adding an inbox name and emoji to an OpenPhone number

1. Open ⚙️"Settings" from the left-hand menu.

2. Under "Workspace", click "Phone Numbers".

3. Select the number you would like to name (or rename).

4. In the "General" section, type in the name you'd like to change it to.

5. Add an emoji to the left of the name you enter.

6. Click the checkmark to save.

The emoji you select for a specific number will show with incoming calls to your mobile device.

When you get an incoming call from the web or desktop app, you'll see that number's inbox name and emoji.

Learn about other ways to optimize your inbox by watching the video below.

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If you have any other questions, please submit a request here. We're happy to help!