Group calling on OpenPhone

Need to speak to multiple people on the same call? Whether you want to have a conference or 3-way call, here's everything you need to know about group calling, including how you can start a group call from the OpenPhone app. 

Who can use this feature?

The group calling feature is available to all of our Business plan users! If you’re a Starter user, learn how to upgrade here.

Which app can I use this feature on?

You can use this feature on all of our apps!

Starting a group call

Let’s look at how to start a group call from both the web or desktop app and mobile apps.

How to start a group call from the web or desktop app

1. During a call, click the +👤 icon on the call screen.

CleanShot_2023-04-03_at_20.20.59_2x.png

2. Add people to the call by typing in a contact’s name or phone number in the search bar. If you invite teammates in your workspace to a group call, you can add a short message to be sent along with the call invitation. Once you’re ready to invite the contact, hit “Add”. 

CleanShot_2023-04-05_at_14.30.30_2x.png

How to start a group call from the iOS or Android app

1. During a call, click the +👤 icon on the call screen.

IMG_5907.PNG

2. Add people to the call by typing in a contact’s name or phone number in the search bar. Once selected, hit “Add”. If you invite teammates that are already part of your workspace, you can add a short message to be sent along with the call invitation.

IMG_5909.PNG

Group call invitations

When being added to a group call, you'll see as an OpenPhone user an incoming call screen that gives you the option to reject or join the call. If the inviter chooses to include an invitation message, you’ll see this as well.

groupcallin1.png

Group calls are built for small teams. We recommend keeping group calls to a maximum of 10 participants to ensure the best calling experience.

Removing participants from the call

To remove a participant, click the ”...” next to a participant’s name and then click “Remove from call”.

groupcalling2.png

⭐️ Note: For the initial release of group calling, you will only see people you've added or people that added you. You’ll also only be able to remove participants you added to the call and there currently isn't a way to identify speakers. 

Putting the group on hold from the web or desktop app

Put every external number (any number thats not part of your OpenPhone workspace) in a group call on hold by selecting the room hold button located at the bottom of your call actions toolbar, or alternatively from the More actions menu.Hold_Room_Desktop_1.pngHold_Room_Desktop_2.png

Putting the group on hold from the mobile app

Put every external number (any number thats not part of your OpenPhone workspace) in a group call on hold by selecting the room hold button located at the bottom of your call actions.

Hold_Room_Mobile_1.png