Don't leave your customers hanging! When you're in a meeting or otherwise not available to answer calls, you can send your customers directly to voicemail.
How "Do not disturb" works on OpenPhone
When your number is set to "Active", you receive all incoming calls and messages.
If you turn on "Do not disturb", your calls go directly to voicemail. You still receive text messages like you normally would and you still receive notifications for missed calls without your phone ringing.
If you get voicemail, it will be transcribed and texted to you together with the audio file, as per usual.
You can set "Do not disturb" from both your mobile app and desktop. Activating it on any platform will automatically take effect on all platforms.
How "Do not disturb" impacts teams
Any team member within OpenPhone can set their own "Do not disturb" settings. If they are the sole owner of a number, all calls will go straight to voicemail.
"Do not disturb" will not affect a shared number, just the incoming calls you see on your account.
How to activate "Do not disturb" on the web or desktop app
1. Launch your OpenPhone web or desktop app.
2. Select your profile icon on the top left corner.
3. Select 🌙 "Do not disturb".
4. Select the length of time you'd like the feature to be active for (30 minutes, 1 hour, 8 hours, Tomorrow, Until further notice).
When you're ready to receive calls, simply click on your profile again, then click 🌙 "Turn off Do not disturb".
How to activate "Do not disturb" on mobile
1. Launch your OpenPhone mobile app.
2. Select your icon on the top left corner.
3. To the right of "Do not disturb", click "Off".
4. Select the length of time you'd like the feature to be active for (30 minutes, 1 hour, 8 hours, 24 hours, Until further notice). After selecting, the "Off" will change to "On".
When you're ready to receive calls again, simply tap "On" and select "Turn Off".
Want to set up "Do not disturb" on a schedule? Sure! Set up your business hours.
Watch the video below to learn more about managing OpenPhone notifications.
PS - Don't have the app yet? Get OpenPhone today.
If you have any other questions, please submit a request here. We're happy to help!
