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Overview

Take control of your OpenPhone notifications to maintain focus when you need it and stay responsive when it matters. Customize notification settings at multiple levels - from your entire account to individual phone numbers.

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Watch our overview

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Do Not Disturb

When you need uninterrupted focus time, Do Not Disturb sends callers directly to voicemail while keeping you informed about activity.

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How Do Not Disturb works

When activated:
  • Incoming calls go directly to voicemail
  • Text messages are received normally
  • You still get notifications for missed calls (without ringing)
  • Voicemails are transcribed and sent to you with the audio file
Do Not Disturb settings sync across all your devices - activate it on one platform and it takes effect everywhere.

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Setting Do Not Disturb

  1. Click your profile icon in the top left corner
  2. Select 🌙 Do not disturb
  3. Choose duration:
    • 30 minutes
    • 1 hour
    • 8 hours
    • Tomorrow
    • Until further notice
Turning on Do Not Disturb in OpenPhone web app
To turn off: Click your profile again → 🌙 Turn off Do not disturb

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Team impact

  • Personal Do Not Disturb only affects your individual availability
  • For shared numbers, other team members can still receive calls
  • Each team member controls their own Do Not Disturb settings
Want Do Not Disturb on a schedule? Set up your business hours for automatic availability management.

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Watch a demo

Learn more about managing OpenPhone notifications in this video:

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Phone number muting

Need to focus on specific numbers? Mute individual phone numbers to stop notifications while maintaining access for outgoing calls and texts.

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How muting works

When you mute a phone number:
  • You don’t receive any incoming notifications for that number
  • You can still make calls and send texts from the number
  • For shared numbers, teammates continue receiving notifications normally

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Muting phone numbers

  1. Locate the phone number in your left sidebar
  2. Hover over the number and click …
  3. Select 🌙 Mute
  4. Choose mute duration
Muting a phone number in OpenPhone web app

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Unmuting phone numbers

Numbers automatically unmute when the duration expires, but you can unmute early:
  1. Hover over the muted number
  2. Click …
  3. Select 🌙 Unmute

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Silent notifications

Stay aware of activity without disruption by enabling silent notifications during off-hours or Do Not Disturb periods.

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Configuring silent notifications

  1. Navigate to Settings in the left menu
  2. Choose Notifications under “Your account”
  3. Configure these options:
Silent notification settings
Send notifications while I’m off:
  • On: Receive silent notifications during Do Not Disturb or outside business hours
  • Off: No notifications when unavailable
Include message preview:
  • On: See message content in notifications
  • Off: Only see “New Message” or “New Voicemail”
If you’ve muted a specific number, it overrides these settings - you won’t receive any notifications for that number.

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Device notification settings

Sometimes notification issues stem from your device’s system settings rather than OpenPhone. Here’s how to check:

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iOS Do Not Disturb settings

  1. Swipe down from top-right (iPhone X+) or up from bottom (iPhone 8 and earlier)
  2. Tap the crescent moon icon to toggle Do Not Disturb

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Android Do Not Disturb settings

  1. Swipe down from the top of the screen
  2. Look for the Do Not Disturb icon (circle with line or moon)
  3. Tap to turn off

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Focus Mode (iOS and Android)

Focus Mode can also block OpenPhone notifications. Here’s how to check:
Control Center:
  1. Swipe down from top-right (iPhone X+) or up from bottom
  2. Tap the Focus button (moon icon) to see active modes
  3. Tap any active Focus mode to turn it off
Settings:
  1. Open Settings → Focus
  2. Select the active Focus mode
  3. Toggle off the Focus switch
After adjusting device settings, ensure you haven’t muted the phone number in OpenPhone itself.

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FAQs