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Overview

Snippets (also known as canned responses, saved replies, or message templates) help you send common messages quickly and consistently. Perfect for sales teams, customer support, operations, and marketing, snippets eliminate repetitive typing and ensure professional, standardized communication across your team.
Snippets are available on all OpenPhone plans and work across web, desktop, Android, and iOS apps.

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Creating snippets

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**Watch a quick overview **

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Basic snippet creation

  1. Navigate to any message thread in your inbox
  2. Type /snippets in the message box and press Enter
  3. Click ”+ Create snippet” from the popup menu
  4. Enter snippet details:
    • Snippet name (for easy identification)
    • Message content
    • Sharing preferences
  5. Click “Save” to create your snippet
Creating a snippet in OpenPhone

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Snippet sharing options

Individual use: Create personal snippets that only you can access for your specific messaging needs. Team sharing: Share snippets with:
  • Specific team members
  • All users in your workspace
  • Specific phone numbers/departments
Benefits of team sharing:
  • Consistent brand voice across communications
  • Standardized responses for common inquiries
  • Faster onboarding for new team members
  • Quality control for customer interactions

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Using snippets

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Accessing snippets

Quick access method:
  1. Type / in any message box to open the command menu
  2. Select /snippets from the available options
  3. Choose your desired snippet from the list
  4. Customize if needed and send
Selecting and sending a snippet in OpenPhone

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Snippet search and selection

Search functionality:
  • Type keywords in the search bar to find specific snippets
  • Browse by category or recent usage
  • Filter by personal vs. shared snippets
Message customization:
  • Edit snippet content before sending
  • Add personalized details to template messages
  • Combine multiple snippets if needed

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Common snippet categories

Customer service:
  • Appointment confirmations and reminders
  • Business hours and contact information
  • Frequently asked questions responses
  • Service follow-up messages
Sales and marketing:
  • Product information and pricing
  • Meeting scheduling messages
  • Thank you and welcome messages
  • Promotional announcements
Operations:
  • Delivery and pickup notifications
  • Payment and billing reminders
  • Policy and procedure updates
  • Emergency or urgent communications

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FAQs