Overview
Snippets (also known as canned responses, saved replies, or message templates) help you send common messages quickly and consistently. Perfect for sales teams, customer support, operations, and marketing, snippets eliminate repetitive typing and ensure professional, standardized communication across your team.Snippets are available on all OpenPhone plans and work across web, desktop, Android, and iOS apps.
Creating snippets
**Watch a quick overview **
Basic snippet creation
- Navigate to any message thread in your inbox
Type /snippetsin the message box and press Enter- Click ”+ Create snippet” from the popup menu
- Enter snippet details:
- Snippet name (for easy identification)
- Message content
- Sharing preferences
- Click “Save” to create your snippet
Snippet sharing options
Individual use: Create personal snippets that only you can access for your specific messaging needs. Team sharing: Share snippets with:- Specific team members
- All users in your workspace
- Specific phone numbers/departments
- Consistent brand voice across communications
- Standardized responses for common inquiries
- Faster onboarding for new team members
- Quality control for customer interactions
Using snippets
Accessing snippets
Quick access method:Type /in any message box to open the command menuSelect /snippetsfrom the available options- Choose your desired snippet from the list
- Customize if needed and send
Snippet search and selection
Search functionality:- Type keywords in the search bar to find specific snippets
- Browse by category or recent usage
- Filter by personal vs. shared snippets
- Edit snippet content before sending
- Add personalized details to template messages
- Combine multiple snippets if needed
Common snippet categories
Customer service:- Appointment confirmations and reminders
- Business hours and contact information
- Frequently asked questions responses
- Service follow-up messages
- Product information and pricing
- Meeting scheduling messages
- Thank you and welcome messages
- Promotional announcements
- Delivery and pickup notifications
- Payment and billing reminders
- Policy and procedure updates
- Emergency or urgent communications
FAQs
Can't find the snippets command
Can't find the snippets command
Type ”/” in the message box to open the command menu. If “/snippets” doesn’t appear, ensure you have the latest app version.
Snippet not appearing in shared list
Snippet not appearing in shared list
Can't edit shared snippets
Can't edit shared snippets
Snippet content not formatting correctly
Snippet content not formatting correctly
Some formatting may not transfer perfectly when using snippets. Review and adjust formatting after inserting the snippet content.
Too many snippets to manage
Too many snippets to manage
Use descriptive names and consider archiving unused snippets. Organize by department or function to improve navigation.