How to set up auto-replies

Unable to immediately respond to missed calls or voicemails? Or maybe you're receiving calls and texts after your business hours? With auto-replies, you can automatically respond with a text message to keep in touch with those who contacted you.

Auto-replies are a great way to respond to missed calls or voicemails left during business hours. They can also help set expectations for calls and messages received outside of your business hours. 

In this guide, we'll cover how to set up auto-replies and some common use cases! 

Which app can I set up auto-replies on?

You can set up auto-replies using the web or desktop app, please note that this setting does not appear in the mobile app at this time (iOS & Android). 

Setting up auto-replies from the web or desktop app

1. Click "Settings" ⚙️ on the left-hand menu.

2. Under "Workspace", select "Phone Numbers". If you have multiple phone numbers, be sure to select the number that you want to set up auto-replies on.

3. Scroll to the Auto-Replies section and set up your auto-replies.

Adding auto-replies from the OpenPhone web or desktop app

What can I use auto-replies for?

During business hours:

  • Missed calls

  • New voicemails

  • Incoming text messages

Outside of business hours:

  • Missed calls received after hours

  • Missed voicemails received after hours

  • Text messages received after hours

Items to note on auto-replies

  • We don't send an automated message to the same number more than once every 3 hours. So if your customer calls you 5 times in a 3-hour period, we only send one message, not 5. Additionally, we don't send an auto-reply text out if you call or message someone and they reply back to you minutes later. This way, your customers won't be annoyed by automated messages. :)
  • Need inspiration? Check out our guide covering 20 auto-reply examples.
  • Check out Zaps other OpenPhone customers use to automate text messages.