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Billing & subscription
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How to close an active OpenPhone account and start a new one
In the process of signing up for an OpenPhone trial, some new users may receive a message indicating they already have an acc...
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Why am I being asked to verify my identity?
To stay compliant with carriers and help reduce the risk of phone fraud, we need to ensure that every OpenPhone workspace bel...
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How can I manage my subscription?
Owners and Admins of OpenPhone workspace can manage their subscription from the "Plan & billing" settings section. From there...
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How can I change my payment method?
We recommend the online payment method. With online payments, you can stop using your personal card linked to your Apple or G...
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How to switch your OpenPhone subscription
You'll always have the option to change your plan based on your needs. Here's how: 1. Click "Settings" from the left-hand men...
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How to change the credit card on your OpenPhone account
Sometimes you need to change the payment method on your account. Whether your card has expired or you'd like to use a differe...
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How does adding/removing team members affect billing
When you add new users part of the way into the billing period, we calculate the prorated cost and bill you immediately wheth...
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How do pre-paid credits work?
OpenPhone workspace owners and admins can purchase pre-paid credits on your account that can be applied towards: Internation...
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How to cancel your OpenPhone subscription
We'd be sad to see you go, but we hope you've enjoyed using OpenPhone. You can cancel your OpenPhone subscription at any time...
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How to apply credits towards your subscription
Did you purchase credits for international calling and messaging and wish to apply that amount towards your monthly subscript...
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What is your cancellation and refund policy?
We strive to be clear and transparent with our cancellation and refund policies. We put together this guide to cover these po...
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How to delete your OpenPhone number
Changed your mind on a phone number? Want to get rid of it? No problem! Here's how: Note: You'll need to be an admin or owne...
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How to export your OpenPhone account data
Please note 👇 You must be the workspace owner to export data for your workspace. Exported phone contacts include all contac...
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