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Calling & messaging
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Troubleshooting outbound call errors in Windows
If you're seeing errors when placing outbound calls on Windows 10/11, you have options to possibly fix the issue. First, try ...
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Can I unsend messages on OpenPhone?
WhatsApp and Messenger offer the option to unsend messages as you can only send messages to other users on their platforms, a...
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Can I bulk download images received in a message?
At this time, you'll need to download images one by one. If this is a feature you'd like on OpenPhone, send us a note here! 🙂
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Forbidden messaging categories
Wanting to doublecheck if the subject matter of your texts are compliant? Keep in mind your messaging must comply with our Te...
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Can I forward all my incoming OpenPhone texts to another number?
While OpenPhone does provide the ability to set up call forwarding to other numbers (OpenPhone or a US or Canadian number), w...
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What you can do if you're receiving spam calls
You can avoid many spam calls using our IVR (auto-attendant) features. With an IVR, someone calls your OpenPhone number. Then...
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Does OpenPhone use minutes from my phone plan?
OpenPhone is a standalone business phone number on your mobile device and it doesn't use any of the minutes on your phone pla...
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I'm not receiving verification codes on OpenPhone
Some subscribers have encountered issues receiving a verification code to their OpenPhone numbers from a service they've join...
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Why is my call showing up as failed?
There are several possible reasons for getting a "Call failed" error when making a call through OpenPhone. If you're callin...
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Is OpenPhone HIPAA and PHIPA compliant?
Many business owners want to know if we are HIPAA (Health Insurance Portability and Accountability Act) or PHIPA (Personal He...
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Can I use OpenPhone while visiting other countries?
Whether you’re traveling for a few days or a digital nomad, you can use OpenPhone anytime — as long as you have a connection ...
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Troubleshooting incoming calls going straight to missed
If you are receiving missed call push notifications without receiving a ring, this guide covers a variety of possible causes ...
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Do I need to have internet for calling and texting on OpenPhone?
In order to make or receive calls or messages, an Internet connection is required. You can use both WiFi or cellular data. Yo...
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What types of content can I send via text message?
OpenPhone makes it easy to collaborate with teammates and communicate with customers. In addition to text-based messages, you...
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Preventing your messages from being filtered as spam
Message filtering refers to the blocking of your outgoing messages that are considered to be spam by the receiving carrier. W...
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If I get a call or message while I have no internet, will I know about it?
Losing internet access is no fun, but we've got you covered. If you lose internet access: You'll see a "No internet Connec...
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Where are my voicemails and transcriptions?
Looking to keep track of your conversations? OpenPhone lets you review voice messages and any previous call recordings from y...
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Call quality troubleshooting guide
While most OpenPhone calls have crystal clear audio, some calls may have call quality issues. If you're experiencing call qua...
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How to save and store messages on OpenPhone
Once you mark a conversation as "done", it will automatically be saved and stored for you! If you want to access these messag...
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Why caller ID name might not be displaying
Have you set your outgoing caller ID name on your phone number but your clients say it’s not displaying? We’ve put together t...
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What sender ID or number will my international SMS recipients see?
When messaging contacts in the US or Canada, they will always see your sender ID as your OpenPhone number; however, this may ...
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Can I receive picture messages (MMS) on my toll-free OpenPhone number?
Yes, you can both send and receive MMS picture messages using your US or Canadian toll-free phone number. You can also send a...
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How do I know if an incoming call is personal or for business?
When you use OpenPhone, you no longer have to guess whether an incoming call is business or personal. This way, instead of a ...
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Troubleshooting delayed call audio
Long delays in audio on a call are typically due to latency with the connection itself. The most common reason for delayed au...
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How your contacts can opt out of text messages
Finding you can no longer text someone? Your recipient may have opted out of receiving texts from you. How opting out works w...
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Troubleshooting choppy or robotic sounding call audio
Is the person you're talking to is having a hard time hearing you? Maybe your audio is "breaking up" for them? Typically, cho...
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What are the file size and character limits for messages?
Ready to send a message but want to make sure the recipient gets your full message? Here's everything you need to know about ...
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How is the quality of calls?
Call quality depends on the reliability of your internet connection. On a strong Internet connection, you’ll have great call ...
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