OpenPhone service is subject to state and local telecommunications taxes and fees. These vary depending on the jurisdiction where the service is provided. Assessed based on your service address, these taxes and fees are mandated by local and state governments. They will be clearly broken out on your invoice.
Here are some examples of taxes and fees you might see on your bill:
- State and Local Utility Taxes: Many states and municipalities impose utility taxes on telecommunications services. For example, in California, the Local Utility Users Tax (UUT) is charged by certain municipalities based on a percentage of the service cost.
- California Teleconnect Fund (CTF): This program provides discounts on telecommunications services for California schools, libraries, and non-profit organizations. You may see a CTF surcharge on your bill if applicable.
- 911 Emergency Service Fees: These fees are used to support local 911 services, and the amount can vary significantly by jurisdiction. Some municipalities may have additional E911 fees for enhanced emergency services.
- Local Access Fees: Some jurisdictions charge local access fees for the right to use telecommunications services within that area.
Each of these taxes and fees is calculated based on your service location and the local regulatory requirements. If you have any questions about the specific taxes and fees on your bill, please contact our support team for clarification.
FAQs
I didn’t pay taxes before—why am I being charged now?
OpenPhone regularly reviews its tax collection and remittance obligations to ensure compliance with government regulations. As a result of these evaluations, we may update our tax policies from time to time to meet legal requirements.
Why do my taxes vary between invoices?
The taxes and fees collected depend on the specific items in your invoice. Different services or products may be taxed at different rates based on state and local regulations. Additionally, changes to your billing address, tax laws, or plan adjustments can also impact the total tax amount on each invoice.
Where can I access charges on my account?
To access your Company’s charges, navigate to* OpenPhone Dashboard > Settings > Invoice > View.
How are taxes and fees determined?
State and local taxes are calculated based on your company’s billing address. Please review the Bill To section of your invoice PDF to confirm your billing details.
How do I update our billing address?
Your billing address is automatically set based on the address associated with your payment method. If your actual billing address is different and needs to be updated, please contact our Support team for assistance. We’ll make sure your invoices reflect the correct information.
Why am I seeing an increase in my total charge?
OpenPhone is required to collect taxes and fees on our services, which is why you’ll see these charges on your invoice. These fees are mandated by state and local regulations.