A2P registration is a requirement for businesses that will send SMS and MMS messages to their customers with US phone numbers. OpenPhone wants to increase your chance of approved registration with this list of common reasons US carrier registrations are rejected.
Business tax form information doesn't exactly match registration
If key information from your tax form (IRS Form CP-575 for US businesses and BN-9 for Canadian businesses) does not match the information provided in your registration, a rejection is likely. Key information includes:
- Employer Identification Number (EIN)
- Legal business name
- Business address
Incorrect EIN
Rejection means that the provided EIN was incorrect or incorrectly formatted.
Incorrect business name
Rejection means that the business name on the A2P registration may differ from the business tax form based on some as simple (and important) as a leaving out the business designation (e.g., LLC, CORP, INC).
Incorrect business address
Rejection means the address included in the A2P registration was not a perfect match. A correct EIN business address must include full details of the address such as apartment or suite numbers.
See the IRS EIN form below for the location of the information described above.
Insufficient description of process for recipients to provide consent
For businesses selecting their website as their method for collecting consent from recipients for message, A2P registration can be rejected for an insufficient description of the full opt-in process. Complete descriptions include, but may not be limited to, the following:
- Program or product description
- Customer care contact information
- Opt-out instructions
- Product quantity or recurring messages program disclosure
- “Message and data rates may apply” disclosure
- Privacy policy and terms of service on the website
Mobile phone number is not supported
This rejection reason means that you’ve entered an incorrect mobile phone number in your registration. When you resubmit your registration, confirm that the mobile number you’re entering is:
- Not an OpenPhone number
- Not any other VOIP number (like OpenPhone)
- A US or Canadian number
EIN was created less than 30 days ago
If your registration includes an EIN created less than 30 days ago, it will be rejected.
Email address is invalid or undeliverable
This rejection reason means that your email address is invalid or wasn’t able to receive email. When you resubmit your registration, ensure that the email address you’re entering:
- Doesn’t have any typos (.con vs .com)
- Proper domain
Website is exceeding character limit
This rejection reason means that the provided website URL is exceeding the 100 character limit. Please try registering again and ensure you are providing a direct or shortened version of your website. (www.openphone.com instead of www.openphone.com/registration/messaging/A2P).
