1. OpenPhone
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How to cancel your OpenPhone subscription

Dewi
Updated

We'd be sad to see you go, but we hope you've enjoyed using OpenPhone. You can cancel your OpenPhone subscription at any time in your billing settings.

However, any monthly or annual payments you've already made are non-refundable, and you will not be issued a credit to your account for future use, per our Terms of Service. You are accountable for the entire upfront fees associated with your chosen subscription period, even upon early termination.

How to cancel if you're paying for OpenPhone with a credit card

If you're paying for OpenPhone directly with a credit card, here's the process to cancel your subscription:

  1. Go to the Billing page in the web / desktop app.

  2. Scroll to the bottom of the page and click "Cancel Subscription".

  3. Confirm that you'd like to cancel by typing "cancel".

  4. Click "Yes, cancel".

  5. That's it! You'll receive a confirmation email in your inbox.

If you get a moment, we'd love your feedback on why you've canceled. Just respond to the email we've sent. Because we appreciate and improve based on feedback, we read and reply to every message.

Cancelling OpenPhone subscription

How to cancel if you're subscribed via the Apple App Store

If you're subscribed to OpenPhone through the Apple App Store, you need to cancel from the subscription page on your iOS device. 

  1. Open the Settings app on your phone.

  2. Tap your name.

  3. Tap "Subscriptions".

  4. Tap on the OpenPhone subscription.

  5. Tap "Cancel subscription". Scroll down if you don't see it. If no button appears or an expiration message in red shows, your OpenPhone subscription is already canceled.

If you need more help, follow the instructions from Apple here or open this link on your iOS device.

How to cancel if you're subscribed via the Google Play Store

Note: Android customers who've signed up after April 2020 are subscribed via a direct credit card payment. Please follow the instructions in the first section above.

If you're an Android user, signed up for OpenPhone before April 2020, and are subscribed to OpenPhone through the Google Play Store, you need to cancel from the subscription page on your Android device.

  1. Launch the Google Play Store app.

  2. Tap Menu - My Apps - Subscriptions.

  3. Tap on OpenPhone to cancel.

If you need more help, follow the instructions from Google here.

If you have any other questions, please submit a request here. We're happy to help!