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Sona AI Agent
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FAQs about Sona, the OpenPhone AI Agent
Sona keeps your business going, even when you're away! Sona answers calls 24/7, contributing to natural, human-like conversat...
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How to access Sona AI Agent
We make it easy for you to get started with Sona! Follow these simple steps: Go to the main menu in your OpenPhone worksp...
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How to add Sona AI Agent to your call flow
Once you've added Sona to your OpenPhone subscription, your next step is to add Sona to your call flow. Important: The permis...
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How to set your Sona AI Agent greeting
After you add the Sona step to your call flow, you'll see option to customize in the settings panel. The first is the greetin...
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How to configure Sona AI Agent jobs
Sona AI is always working for you! Jobs are the different tasks that Sona can perform on a call. Currently, there are two mai...
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How to train Sona to answer questions and take messages
Imagine a 24/7 assistant that can answer questions for your customers and take messages from them. Someone who can reliably r...
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How to manage knowledge for great Sona AI Agent answers
For Sona to effectively answer questions, you need to provide it with knowledge about your business. Understanding how knowle...
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Sona AI Agent pricing
Sona transforms your business by providing the benefits of an answering service at a fraction of the cost. With Sona you can ...
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FAQs about Sona AI Agent billing
As an add-on to your current OpenPhone subscription, Sona let's you pay for exactly what you want and need in your AI agent! ...
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FAQs about Sona AI Agent costs for calls and usage
Sona AI is billed as an add-on to your OpenPhone Starter, Business, or Scale plan. Below, you can check out common questions ...
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How to cancel your Sona AI Agent subscription
We hope Sona provides you the 24/7 coverage your customers love and offers you time off when you need it. If you find you wan...
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