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Inboxes & collaboration
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How to set up the call flow builder
Tired of manually setting different call flows during business hours and after hours? With OpenPhone’s call flow builder, you...
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How to play audio and end calls after business hours
You can customize your after-hours messaging and then end incoming calls. This can come in handy for keeping your customers i...
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How to forward calls to a dedicated number during and after business hours
Making sure that your team doesn’t miss a call is as easy as forwarding calls to a number of your choice either during or aft...
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How to set a ring order on OpenPhone
If you have a shared number with your teammates in OpenPhone, you can add a ring order to help ensure your team never misses...
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How to optimize your inbox
Learn about optimizing your OpenPhone inboxes by watching the video below:
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How to set up your business voicemail greeting
When customers call and you're unable to answer, you want to make sure they're greeted with a message that's both professiona...
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How can I set my business hours?
Tired of getting calls at all hours of the night? Or when you’re trying to have a fun weekend but your phone won’t stop ringi...
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How to forward your OpenPhone calls to a different number
You may need to forward your OpenPhone calls to another phone number, for example, when you're going on vacation and your tea...
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How to view different conversations on OpenPhone
We know how important it is for you to be organized, we want to help! We help keep your inbox organized by offering the abil...
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How to set up an IVR (auto-attendant) on OpenPhone
"Thanks for calling Acme Inc. For Sales press 1, for Support press 2." That automated voice guiding you via menu options is c...
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How to direct message your team member
Tired of switching messaging platforms to contact your teammates? You can now easily tell if your teammates are online and se...
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How to name your OpenPhone numbers
If you're here, you may have more than 1 number. Congrats! More numbers mean you're growing and that's always a good sign. He...
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How to filter your inboxes by phone number
Keeping track of one business inbox is hard enough. Having multiple inboxes can be a handful! We want to ensure you stay org...
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How to assign an OpenPhone number to a team member
Assigning a number to a team member in OpenPhone lets them adjust the phone number's settings and add other teammates to the ...
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How to set up round-robin call routing
Do you have multiple people sharing an OpenPhone number? If your team has an OpenPhone Business plan, up to 100 people in you...
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How to send callers to voicemail with Do Not Disturb
Don't leave your customers hanging! When you're in a meeting or otherwise not available to answer calls, you can send your cu...
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How to search for contacts and conversations
Been a while since your last chat? Stop scrolling! We have a search tool for that. Searching from the web or desktop app 1....
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How to mute call and text notifications
Do you have multiple OpenPhone numbers but only really need to answer calls or texts on one? No problem! You can mute whichev...
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How to join an existing OpenPhone workspace
Have you been invited to use OpenPhone by your colleagues? Great! We'll help you get set up. How to accept an OpenPhone invit...
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How do shared phone numbers work?
A shared number allows multiple people on your team to be able to call and text from a single number. That way, your team can...
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How to mark conversations as “Done”
Too many messages crowding your inbox? You can now file any tasks that you’ve delegated and completed instead of deleting th...
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How to change the number of rings until voicemail
You can customize everything about your OpenPhone number, even the amount of time callers stay on the call before getting to ...
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Removing profanity from voicemail transcriptions
If you ever need to remove profanity from your voicemail transcriptions, we’ve got you covered! Here’s how: ⭐️ Note: You can ...
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How do mentions work?
Want to get another person in your workspace to look at something? You can mention them in threads or inside team direct mess...
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How to mark conversations as “Unread”
Now isn't a good time to respond? That's okay! Marking a conversation as "unread" can act as a reminder to respond to a text ...
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How do threads work?
Threads are internal, meaning only your team will be able to see them in OpenPhone. Threads let you: Comment internally on ...
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How do reactions work?
Like the Messages app on any Apple device, you can also react to any message in OpenPhone. In OpenPhone you can send reaction...
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How to share business contacts with team members
Stop copying and pasting or taking screenshots of contact information to share with your team. Now, OpenPhone makes is easy. ...
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