We aim to provide a perfect product, but if you have a problem, we have a variety of ways to get in touch.
- Our chatbot is available to all users at anytime.
- Live chat support access is available in-app for our Scale and Business customers Monday through Friday, 8:00 AM to 5:00 PM PT. This is available across OpenPhone on web, desktop, and mobile!
- If chat is not your preferred channel, you can submit a ticket for email support through this form.
OpenPhone 24/7 support chatbot
To get answers fast, our support chatbot is available to everyone. You can access it anytime through our help center or in-app from the help and support menu.
Accessing chatbot from OpenPhone on web or desktop
1. Log into your OpenPhone web or desktop workspace.
2. Click the ? Help and Support button on the bottom left.
3. Hit Chat with us to launch the chat window. From there, you can ask a question, report an issue, manage your account, and even learn more about OpenPhone!
Accessing chatbot from OpenPhone on mobile
It's just as easy to connect with us for the answers you need on mobile!
- From your OpenPhone workspace, click Settings.
- Under OpenPhone, click Chat with us.
Accessing chatbot from the OpenPhone Resource Center
1. To initiate your chat, navigate to our Resource Center and click the chat icon at the bottom right of the screen.
2. Start chatting to let us know how we can help!
Live chat for Scale and Business customers
OpenPhone Scale and Business plan members can access live chat support Monday through Friday, 8:00 AM to 5:00 PM PT! 🙂