Curious about what OpenPhone is? Want to know how it’s different from traditional business phone systems?
In this article, we’ll share what you need to know about OpenPhone. We’ll also introduce you to core OpenPhone concepts that we’ll explore in detail in the next few articles.
What is OpenPhone?
OpenPhone is a reliable, collaborative, and easy-to-use business communication system for small and medium-sized businesses.
With OpenPhone, you have a powerful set of tools to communicate with your customers and your teammates, without any added complexity.
What makes OpenPhone different?
If you’ve used any business phone before, whether it’s a traditional desk phone or a virtual phone, you might be wondering what’s different about OpenPhone. Here are three reasons:
- Collaborative: OpenPhone is designed to help your team work better together. Share numbers with team members, take calls and send messages together, troubleshoot customer issues as a group, and so much more.
- Customizable: Use OpenPhone your way with a business phone setup that works for you. Set your team’s business hours, phone menu, ring groups, auto-replies, and more. You can even set up branded voicemail greetings for a delightful touch when customers call you.
- Convenient: Wherever you go, OpenPhone comes with you. With our desktop, mobile, and browser apps, you can take calls anywhere, at any time. Leave your desk phone in the past, where it belongs.
How does OpenPhone work?
OpenPhone is a Voice over Internet Protocol (VoIP) phone system.
While traditional phone lines transmit voice signals over physical copper wires, VoIP systems take a different approach. They break your voice data down into digital signals (“packets”), send them over the Internet, and then convert those packets into analog signals for recipients to hear you.
VoIP makes it possible for us to offer an incredible phone experience to our customers at an affordable price.
Thanks to VoIP, you can instantly add new team members to your OpenPhone workspace, share your numbers, and customize every aspect of your calling and messaging experience. And you can do all that without paying for niche telecom hardware or bulky desk phones.
What we’ll cover
This resource guide covers what you need to know to get started with OpenPhone. Jump to any article to learn more about a specific topic:
What is an inbox?
Contacts
Call flows
Automation basics
Collaboration basics
Now that you know what OpenPhone is and how it works, it’s time to get started with OpenPhone. Log in to your OpenPhone account so that you can follow along with the rest of the series.
If you don’t have an OpenPhone account yet, you can sign up here and create your account. Use OpenPhone free for seven days before choosing a plan that works for you.
Download OpenPhone on your preferred device or log in to your account in your browser here.
Check out the next article in this series: What is an inbox?